Northern Comfort Windows & Doors Ltd

Jerry from Northern Comfort Windows and Ernie went way over and above to help me get my sliding doors fixed. Not only that but Ernie was so helpful, he was my Christmas miracle. I can't thank Ernie enough for his help in getting my doors out so I can get my new washing unit inside my house. Thank you Jerry for sending out your very knowledgable, friendly, installer who provided me with exceptional customer service. My faith has been restored. Have a very Merry Christmas and a Happy New Year.

Since I had these patio doors installed I had to have repairs done. Kelly a service repairman that I spoke to on the phone was impatient with me. Then when he came to my house to fix the issues and he tried to be argumentative with me. Now the next day after he supposedly fixed my door I can no longer turn the lock on my sliding door. I have tried to call the Barrie office to say my sliding doors that I paid $1,660.00 with the locking mechanism no longer locks all. All I get is a message system for all departments and no live person. I am not impressed.

Unbelieveavle. Ordered Aug 9th. 11-12 weeks for install. 5 weeks past that date and not one person at the whole company can tell me when they will be installed. Do yourself a favour. Order some tarps. Then at least there will be something covering the openings! These people are spineless. Take you money and then ZERO communication. You have to e mail and call. And you will see that not one of them will really give you any solid information. NEVER AGAIN will I deal with these jokers!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I ordered all new windows/doors for my home JUNE 12/17 and as of today, DEC 12/17 the job is not completed, that is 6 months. The lack of pride in workmanship, the lack of communication and the lack of follow up is unacceptable. Only twice has this company taken the initiative to contact me directly; 1) to change my first installation date which was already beyond the anticipated install date and 2) to collect the balance owing even thought the job was not complete. I have had to arrange for their service department to come out to fix the lock on the door and reorder new glass due to manufacturing defect. I have had several representatives come from Northern Comfort to repair work that was done by the previous crew and they too could not believe the poor workmanship done.
Last Wednesday I emailed the GM, Sales Manage and my sales rep and I still to date have had no response.

Just had 2patio doors installed. Larry &ashamed were great. They explained everything they were doing and also made some excellent suggestions on a couple of things to change. They were very professional and very carrying in the way they did there jobs. They cleaned up everything--you would never have known that they were there. I would highly recommend them and are planning to have windows replaced in the spring.
Dave T

Fantastic crew, Andrew and Dale were great! Friendly and very pleasant mannerisms! Next set of windows I’m requesting this crew!

Worst company I have ever dealt with. The sales guy who came to our house will say anything for a sale. He assured us back in Aug that our garage door would be installed by mid Oct the latest. As I felt the time frame was too long and would never have chosen this company. Needless to say mid oct rolls around and no one has called us. Reached out to the company multiply times was given three different dates as to when the garage door would be in and told someone would call me. This never happened I had to continue to contact them and I was given excuse after excuse as they would tell me this was not their fault, this happens all the time. I finally get a date and time confirmed received a call the morning of to advise me that the bottom portion of my garage door was not weather striped. Spoke to the manager who was a joke he did nothing and again made excuses as to why it was not their fault. Finally had the garage door installed well after the 8 weeks promised on my contract. The door was installed with the incorrect window. Had to call and follow up again problem fixed? This company never took ownership for any of their errors or time delays. The only good thing I can say is the person who came to install the garage door was very nice and seemed to know what he was doing. Other then that I would never recommend this company and for the price I paid I expected better customer service.

Andrew and Dale are 2 of the most hard working people we had. They had an amazing eye for details, and their great attitude was a pleasure to be had. We are 100% satisfied with our purchase and the work that was done!

We are extremely pleased with our new windows,from our salesman Justin( who was very knowledgeable and accommodating) to our installers Larry and Shane.They were so clean you wouldn't know that they were even there. The installation job both inside and out is beautiful. I was a little worried because it being an older home . Definitely will not hesifate using them again.Also the ladies on the phone for costumer service were great all around a good experience. Thanks Northern Comfort!!!!. Laura and Paul Gordon Barrie.