Northern Comfort Windows & Doors Ltd

I found this company while searching for window installers in Barrie that work with the GreenON rebate program. I just needed 1-2 windows replaced, so it was a small job. I contacted 5 companies total (one of which didn't even bother coming out and just quoted over the phone) and this one made my top two. The salesman (Matt) came out to my house and measured the windows, explained my options, the benefits, etc. thoroughly. He was able to offer me a competitive quote on the spot, which was the best value. He even brought a portable printer with him to get everything printed out immediately. He came out a second time to get the contract signed and speak with my husband. Any questions I had were answered promptly via email or phone call. He clearly explained the wait time was 14-16 weeks (this was in mid-February). A guy came out to re-measure the windows a few days after the contract was signed, just for the sake of accuracy when placing the order. To our delight, just about 8 weeks later (mid-April) we got a call that the windows were ready and they could come out the very next day to install them - great! The crew of four showed up about 1/2 hour earlier than expected the next day and worked diligently. I liked that they put blankets down to protect the floors while they walked and worked, as well as covered nearby furniture with plastic to protect from debris. They were done in just 2 hours. The new windows look great and are just what we expected, as well as the price (i.e. no hidden extra charges). I had read mixed reviews about this company so was really hoping for the best and I got better than expected! The only thing that they can improve upon is communication. I got our windows installed through the GreenOn program. They initially told me that they would take care of everything with the submission for the rebate, including taking pictures of the windows after the job was done. I emailed our sales rep the day the job was done to let him know and ask if he needed anything from our end. I didn't hear back for over a week and so I wrote back and at that time someone let me know that the guy was no longer there and I needed to submit the photos to their portal. It would have been nice for them to have contacted the sales rep's customers to let them know he had left the company and follow up on anything pending related to the order. I submitted my photos online and was supposed to get an email from GreenOn to confirm the submission of my file but never got anything. Turns out they had my wrong email. I also never got a rebate reference number which I was supposed to have received from Northern to check up on the status of my rebate. It has all been sorted out now, but I would have liked to have better communication with regards to all this every step of the way (i.e. let me know what they needed from me to submit for GreenOn, let me know when they submitted, let me know the rebate reference number, etc.).

I was looking for a company that could install the Go Green windows. The program gives you a refund from the government of up to $5,000.00.
Northern Comfort installers Dale and John showed up Wednesday April 4, 2018. They began working right away and continued on for the rest of the day. They returned the following day to continue working. It was apparent to Dale and John that they would require additional time as I was having 11 windows replaced, 2 patio doors and the return of all the shutters on the windows. They came across a number of challenges but they kept at it until each fit was perfect. The kitchen window was the only one that couldn't have the shutter replaced and that was due to a faucet that was installed after the shutters.
After 3 solid days, the job was completed and I was completely satisfied with the work that was performed by Northern Comfort and Dale and John.
My only concern was the drywall dust that remained all over the house.
My suggestion would be to cover the furniture a lot better and carefully remove the plastic. For all the work that was done, dust is a small inconvenience.

Northern Comfort Windows & Doors (Verdun) No Accountability! Nobody Cares! Before I start this review, it’s important to note it’s my first on-line review of any kind. It takes a lot to drive someone to attempt to warn consumers about companies like this, Northern Comfort Windows & Doors(Verdun is the parent company and has several smaller companies like Northern Comfort) has no standards in customer care, they are a company in disarray. No accountability, nobody cares! The thing that drives me crazy is...”I advertised this company to my friends and neighbours by agreeing to have their sign on my lawn, I advertised these Jokers for 12 weeks!” I’m the chump! They missed their agreed deadline by months, blaming “Industry Standards” delays= Bull! I couldn’t get a call or email returned for 5 weeks from their sales people, btw...they use contractors as “sales people” so after they take the order and get your deposit...good luck! The installers were inexperienced and AGAIN...they use 3rd party installers to complete the work. The work is at no time inspected by an actual Northern Comfort employee.
Outside of making the Windows and taking the order...everything else is contracted. I took the time to contact their Sales Manager, he got fired while we were discussing my issues. Again I had to contact someone else within the company and finally got the General Manager who informed me that “...all sorts of issues and no work has been done by the former sales manager”...no accountability! When you visit the showrooms, look for any “New” Company awards or accolades...they are living on “past glory”! You won’t find one recent award, they forgot what got why they received the awards in the first place. No accountability! Once the Windows finally arrived we found out “ THEY” measured wrong and the Windows needed to be remade. No accountability, no apology...nobody over there cares about the customer. The job was finally completed after months of delays and it was Crappy at best! Do yourself a favour and stay away from this company regardless of the “apparent discounts and special offers”! I was offered a small sum of money to sign a release so Northern Comfort Windows Doors would not be held responsible. I declined the offer so I could warn consumers! Consumers don’t MATTER to Northern Windows and Doors...because they don’t care themselves! They had every opportunity to make this situation right and failed miserably.
Tim K
New Tecumseth, Ontario

I would like to say that in the past your repair guys were not up to par and most were not personable. However, we have had some repair/warranty work done by Ernie. We will not be using anyone else. This man knows his stuff about everything that Northern Comfort sells. He is extremely polite and does work that exceeds our standards. In all cases he did the job better than the installers. He is definitely a HUGE asset to your company and literally made everything we needed better.
One of a kind guy!
P.S I am not sure if your employees get these reviews, but I hope you will pass this message along and we are very thankful to him and his exceptional work.

-Kailey & Gavin

On time, professional, and by the end of the day you could hardly tell they were here.

We love our new windows and had a wonderful experience from start to finish with Northern Comfort.

We had older windows and doors in our cottage porch replaced. Installation was delayed (November install ended up being February install) but now that they are in it looks great! Shayne and Larry did the install and they were excellent!

The installers where awesome...
Northern Windows themselves don't look after there customers.
Especially seniors..like us..

We are extremely happy with our new beautiful front door by Northern Comfort. The quality is excellent and the installation was fast and efficient. I would recommend them to anyone.

I love going through Northern Comfort for any doors or windows that need replacing. I've had a total of 3 orders fulfilled and another one on the way. The quality of the doors and windows speaks for itself, and the installation has always been flawless. I don't even bother getting quotes from other companies.

The only drawback with these guys is the wait, usually several months to get your order fulfilled. But if you're not in a hurry, you'll find the result is well worth the wait.

We ordered two replacement windows through Rob, windows took a little longer than expected to arrive and be installed, but now they are in and seem great so far.

John and Brian completed the installation and they were great. Very courteous, friendly guys and had the place cleaned and tidy once the install was done. Great work!