kskalkos from Toronto

Had the pleasure of having Shane and Larry in our home for 2 days installing our windows; both were efficient, courteous and professional. We cannot say enough good things about the service they provided. Shane would let us know if there were any issues and question us regarding our preferences if there were choices to be made. The clean up was meticulous both days - it was an absolute pleasure having both Shane and Larry in our home and we would highly recommend you having them in yours!

They charge by the job with no break down in their invoicing. I foolishly paid $1760.00 for a tap replacement for the laundry tub, a toilet, and a shut off valve ($249.00). I have since contacted J & S to have a proper invoice sent to me with the breakdown in items with the cost - I will post later. Their service team were exceptional but I have to wonder how little they are paid by a company that gouges the unknowing consumer. They were quick to respond to my issue and explained the $40 service charge up front which I believed at the time would mean that I had made the right choice for service. Please do more research when contacting a plumber, I would not recommend this company.

Spoke with Kevin, he doesn't even cover our area but still took the time to find out my issue with the brick work that appears damp surrounding the entrance of my home. He asked for pics and called me immediately to discuss the issue. So impressed that he actually took the time to speak with me and possibly forward my pics to someone that does work in our area!

We had a furnace installed last week by Kevin and Kendrick, they were on time, polite and completed the work efficiently. There was absolutely no mess left behind and they explained everything to me with respect to the furnace and the new thermostat. The next day the ducts were cleaned, there was a bit of an issue with one of our water pipes, the technician accidentally touched a pipe and it broke. He quickly turned off the water to the house and called your plumber. He couldn't apologize enough for his mistake, which could have happened to anyone. The plumber arrived before his specified time and quickly fixed the issue, he explained what he did and completely cleaned up when he was done. He waited for me to check the water and he left. I didn't however run the hot water and realized shortly after he left that we had no hot water. I called and the girl that took my call arranged for a Hot Water tank tech to come that night between 5-9. I continued to figure out what the issue was and why the cold water would run but not the hot. I finally noticed the knob on the pipe from outside to the hot water tank was turned off, I turned it on and we had hot water. My daughter then said..."oh yeah, i forgot to tell you that he told me to tell the plumber that he turned that off". I quickly called again to tell them to cancel the Hot Water tech but unfortunately he still arrived at 5:30. I tole him what had happened and apologized to him for wasting his time, he said that it was okay but still wanted to check the hot water tank since he was there - so he did. It sounds like a big kerfuffle but everyone that came was on time, efficient and polite. I would highly recommend your company to anyone!