Furnace King Home Services

My furnace had been shutting down on-and-off for about 24h leading up to the call. It was a very cold day and my original furnace installer was not immediately available, so I called FurnaceKing. At the time the technician arrived, the furnace had been working properly for a couple of hours and the house was warm. He indicated that since the furnace was working, there was not much for him to do. And that was that... $200, please!

The technician was at my home no longer than 15 minutes. He checked the furnace filter and recommended I change it (I agree, it was too dirty). He also looked at my intake / exhaust piping and said they needed changes (but did not actually confirm that was actually related to my current problem).

In general, he did not run any kind of test to definitively prove the root cause. When he left, I still had no idea what was actually causing the furnace to shutdown, and more importantly, was it going to turn off again and leave me in the cold.

To summarize. For $200, I got:
• 15 minute service call
• a recommendation to replace the filter (but no test to show this actually caused the problem; delta T measurement, etc.)
• a recommendation to change exhaust pipe slope (but no test to show this actually caused the problem; no demonstrated water shorting, etc.)
• a recommendation to move exhaust outlet further from intake inlet (but nothing to show this was actually causing the snow build up or was in any way related to current problems)

The technician was very friendly, so this is nothing personal against him. And customer service did reach out to listen to my concerns and offer me a service credit for future work, so that deserves some acknowledgement too. But overall, I still feel I did not get especially good value for this service call.

I wanted to wait until I received my new bills before I write the review because the main purpose of purchasing the new furnace is save on my gas and electricity bills. My 15 year old furnace was still working and served its purpose; it kept my house warm enough albeit inefficiently.

The good:
For sales and service, I'd give Furnace Kings A+ for their team. They were friendly and they answered all our concerns and questions. The price was fair for the goods and services provided.

The bad:
My bills actually increased! I was told my old furnace was about 60%-70% efficient. The new furnace, Trane VX, is 95% efficient. I was expecting to see those results in my bills. To my surprise both my gas and electricity bills increased! I compared the bills from Dec-Jan (old furnace) to Feb-Mar (new furnace). Yes, even factoring in the new changes to Ontario energy credits, my bill is higher from my previous bills. My nest reports longer usages as well but it could be due the nature of high-efficiency furnaces.

The furnace is also louder than my old one. Every time it turns on or off, you can hear a "clang" or something. It's not frightening loud but it's a noticeable difference from what we were accustomed to. Furthermore, it's generally more louder but I suppose it's pushing more air. I have to turn up the volume on my TV because sometimes it could become overwhelming.

My wife sometimes complain the house is cold.

Sure, I can use the 2 year guarantee if I'm not happy but I'd still have to buy a replacement furnace because who knows what happened to my old furnace.

I'm giving 6/10 stars because service is good and these guys are professionals, but also because I was sold on savings of up to 30%-40% on my bills but results proved the otherwise. Buyer's remorse is never a good thing.

Brian, the technician, has an expert knowledge of our equipment and was efficient and helpful. He's a credit to the firm. He kindly pointed out that I was a little negligent in replacing the filter more regularly and recommended the proper allergen eliminating filter. The correct filter was promptly acquired and installed. I look forward to Brian returning, next year, for the annual cleaning.

I was delaying getting back to you so that we could test out the new furnace and humidifier for a few days. So far it has been working flawlessly. It is quieter, smaller, better at circulating the air and the humidifier really makes a noticeable difference. I thank you, the installers, the initial repair technicians and all of Furnace King for the amazing product and customer service.

Good day Sandip

Please let me say a big thank you for your guidance and straight forward approach on the cold winter's night that you visited my home. I really appreciate your presentation. I was very happy with the work completed by the installers John and Mike. They were respectful and left the place clean. Mike also took the time to explain the start up of the air conditioning system. They both returned in the Spring of 2016 to commission the system.

As a bonus John showed me how to service and maintaining my by-pass humidifier.

I would be happy to recommend Furnace King to my friends and colleagues. If and when I need a new furnace I will certainly be calling Furnace King.

I started shopping for a new furnace last month as the original mid-efficiency furnace at my home was 28 years old and was not in a good shape. Also, the AC was over 20 years old 8 SIERS mid efficiency. After interviewing and obtaining estimates from 2 additonal companies, I decided to go with Furnace King. I’ve had a wonderful experience with Furnace King from the first call I made to obtain the quote til after sales service .
Sandip came the next day I made a call to obtain an estimate. He took his time to educate me on different types of furnace, warranties etc. Sandip gave me a great package deal for Furnace and A/C combined. I decided to go with True Amana High Efficiency Furnace and A/C. Mainly due to the 10 years parts and Labour warranty.
After we signed the contract, the installers, Mike and John arrived in next few days and did a marvelous job installing Furnace and A/C. They were both very respectful and left the area cleaner then how they found it. They did an immaculate job installing the furnace and A/C. Both of them have decades of experience doing this.
Few days after the Furnace install, I started noticing the dampness on my carpet and baseboards around the water drainage for the humidifier/AC. Although, it wasn’t Furnace King’s fault they sent Brian in for service who was kind enough to pin point the problem and fixed it.
I’ve gone through the whole cycle of getting a quote, Purchase, Install and After Sales Service with Furnace King. I’ve never had such a pleasant experience with the big name competitor of Furnace King that I’ve dealt with for over a decade. I would not hesitate to recommend Furnace King for your Furnace and A/C needs.

Hi Sandip, I mentioned to you a week ago that we had thoroughly researched your market, and invited three companies to actually make presentations to us about their furnaces, air conditioners, and water heaters. We appreciated the time and thoroughness of your presentation Sandip . I especially appreciated your recommendation that we keep our existing quality air cleaner instead of wasting $$$ on a new unit. A competitor of yours also recommended, and quoted on us purchasing a new 5 ton, 20 Seer A/C unit. You instead gave us a detailed explanation of why a 20 Sheer unit was overkill, and recommended a new 5 ton, 16 seer, Trane A/C unit which resulted in us saving a significant amount of $$$. Sandip, you made reference throughout your presentation about the ability, and confidence you had in your installer Mike. I have heard the same "glowing reviews" of installers by various sales personnel the past couple of decades in both my personal and business life, and the majority of time the installer does not live up to the sales person hype. My experience with you company was the completely the opposite. Mike, and his team from Furnace King spent two days at my house installing our new tankless water heater, Trane modulating furnace, and 5 ton 16 Sheer A/C unit. They were fantastic !!! Mike explained each installation thoroughly, and recommended a couple of suggestions on the positioning of the actual units, and piping that made logical sense. I also asked Mike numerous questions about my new products especially pertaining to the tankless water heater which we never had previously, and he was an encyclopaedia of information. Thanks for all your help Sandip, and please pass my comments on to Mike, and his team on a job well done!

Sandip, thanks again for your time and service. The installers did a great job: On Time, Fast, Clean, and Professional. The product is very good, and we are very happy with our choice. Your professionalism is appreciated, and the fact that the rest of your organization exhibits the same level of professionalism is even better. We look forward to many warm winters and cool summers.

Hi Sandip. We are very happy with the new furnace and A/C. It was an easy process and I learned a lot about how the system works. I appreciate you taking the time to explain the different types of furnaces and A/C units. What ultimately sold me was the 10 year parts and labor warranty and the 3 degree temperature guarantee from the warmest to the coldest spot anywhere in the house. Plus I felt the price was quite competitive. The installation went very well. Mike was professional, courteous and did a great job with no mess. We are very happy with the new system and would recommend Furnace King to friends and family. A very happy customer,