Reviews

6/10

I wanted to wait until I received my new bills before I write the review because the main purpose of purchasing the new furnace is save on my gas and electricity bills. My 15 year old furnace was still working and served its purpose; it kept my house warm enough albeit inefficiently. The good: For sales and service, I'd give Furnace Kings A+ for their team. They were friendly and they answered all our concerns and questions. The price was fair for the goods and services provided. The bad: My bills actually increased! I was told my old furnace was about 60%-70% efficient. The new furnace, Trane VX, is 95% efficient. I was expecting to see those results in my bills. To my surprise both my gas and electricity bills increased! I compared the bills from Dec-Jan (old furnace) to Feb-Mar (new furnace). Yes, even factoring in the new changes to Ontario energy credits, my bill is higher from my previous bills. My nest reports longer usages as well but it could be due the nature of high-efficiency furnaces. The furnace is also louder than my old one. Every time it turns on or off, you can hear a "clang" or something. It's not frightening loud but it's a noticeable difference from what we were accustomed to. Furthermore, it's generally more louder but I suppose it's pushing more air. I have to turn up the volume on my TV because sometimes it could become overwhelming. My wife sometimes complain the house is cold. Sure, I can use the 2 year guarantee if I'm not happy but I'd still have to buy a replacement furnace because who knows what happened to my old furnace. I'm giving 6/10 stars because service is good and these guys are professionals, but also because I was sold on savings of up to 30%-40% on my bills but results proved the otherwise. Buyer's remorse is never a good thing.

Approximate cost of services:
$5,000.00
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Company Response

Hi Peter, thank you for the feedback. first of all I want to assure you we are a 100% customer satisfaction company. I also want to remind you that we are always only a phone call away.

I am having our office contact you to have a technician out and see about the noises from the furnace, and to see if there are any issues that need to be addressed since your wife is not finding the home warm enough.

With regards to your gas consumption, you are looking at much too small of a time frame to get an accurate comparison with your old furnace. This has been an unusually mild winter, and while the month of February 2016 was warmer than usual, it did have more extremely cold days than either January or December. This means your furnace would have needed to work harder in the month of February compared to the previous 2 months, and I can guarantee that if your old furnace was still being used, your bill would have been higher in February.

Generally we compare gas usage year over year to get an accurate picture of the difference in efficiency between furnaces.

Again I want to reassure you that we are here to resolve any issues and are only a phone call away. I don't see any record of you calling us with regards to the issue you have brought up here, but as I said earlier our service department will call you today to arrange for a technician to come out and address your issues.

I am glad to hear you were happy with the level of service you received, and I look forward to the opportunity to show you how committed we are to making sure you are 100% happy with your decision to work with us.

We will continue to provide the highest level of customer service possible in the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani.

9/10

We hired Nancy to stage our condo for sale. Nancy was professional and her communication was good. She knows her stuff and she can make a place look very good for pictures and showings, but she's also very strict it was frightening. Some options were not feasible for us in terms of cost and resources so we would offer work-around or alternatives. Needless to say, our ideas were shutdown. Maybe this is a common practice in the staging business, but it was hard to get actual cost of the rental from Nancy. We just wanted to balance out what we should rent vs what we should buy. We also had a budget and going over it was not in our plan. She also wanted us to clear out our cupboards and fridge to at least 50% of the stuff we use on a daily basis. Since, we live in the condo it was difficult to do. In end we did not empty out our closets or cupboards because the pictures will not show it and we'll take the chance on someone looking and peeking in our stuff during showings. Overall, Nancy made our place look very good in the pictures and for the showings. Did it help sell our condo? I can't tell. The condo market is quite slow this year. But again, the staging did look great and, as a placebo, yes I think it did help sell our condo.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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0/10

If you're expecting a professional cleaning service, do not hire these guys. They are basically a middle man for labour. They just call in labour to go to your home and use whatever you have to clean. I could have found basic cleaners myself for cheaper. I do not have the proper cleaning supplies because I thought they would provide it and it was not properly communicated to me. They have all this all in fine print including a $50 cancellation fee which again was not properly communicated to me. Businesses that have these in fine print and tells you after-the-fact will take you for a ride. I definitely got my ride. Avoid if possible. Unhappy and not returning customer. Besides that, the cleaner herself was prompt, friendly, responsive and helpful. If I could rate her, I'd give her a 10.

Approximate cost of services:
$120.00
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Company Response

Hi Peter,

I’m sorry to hear you feel we do not provide a professional service. We had sent you a confirmation e-mail on May 5th to review information pertaining to your booking. Within that e-mail, you would have found booking information, payment and billing information, our client service policy, and a list of products and tools needed for the appointment. Part of that e-mail specifically addresses your concerns regarding proper cleaning supplies, as we provide a list of products and tools we suggest having for the appointment. In it, it states:

We use your cleaning tools and supplies because we feel it’s the most sanitary way to clean your home. You likely have some or all of these items already. Substitutions for supplies in the product requirement list can either slow us down or prevent us from being able to do our job. Therefore, without the right items, we cannot guarantee our results.

Since we know that getting cleaning supplies may not be on the top of your to-do list, please check our product catalog if you are interested in having us deliver any of these tools and supplies to your cleaning. Talk to us and we'll help you figure out exactly what you need.

At the time of booking, we confirm whether or not you have cleaning supplies available and ask you to review our list and let us know if you’d like to purchase anything, or if you will be supplementing it yourself. We take a credit card number to process a deposit to reserve your appointment spot, notifying you that it will either be refunded, put towards a late cancellation (if less than 48 hours’ notice is given), or applied as a credit towards your final invoice. This information can also be found in our client service policy and is mentioned in our credit card pre-authorization form.

We are a premium cleaning service that looks to provide quality, consistent, reliable and honest service using our 59 and 101 point checklists. Our goal is to effectively inform our clients of our policy and procedures, as we want you to understand how our services work and confirm our staff have the right supplies and enough time to do a great job. To ensure you are well informed, we provide a detailed confirmation e-mail prior to your appointment to reiterate any information given over the phone, providing you a point of reference to help better prepare for your appointment. In no way was any of this information omitted or provided in fine print, as it was provided over the phone and by e-mail prior to your appointment, as we do not believe in misleading or misinforming our clients. It is important that this information is reviewed by our clients and any questions are forwarded to our office staff who would be happy to help.

Otherwise, there does not seem to be any concerns with the quality of the work provided, as you indicated you were satisfied with our staff and the work she completed. I would encourage you to look over the confirmation e-mail you had received, as it speaks to your review and could have omitted any issues regarding your appointment.

Thanks,

Amanda

10/10

I had Cliff Butten from Mr. Rooter come investigate the plumbing repairs I required in my condo. He instantly knew what was wrong and what he was going to do to repair it. He's very knowledgeable and explained to me why my leaky toilet was broken and how he was going to repair it. He also helped me fixed my drainage problems with my sink. The price may be a little expensive but you get what you pay for: a premium, reliable and professional service.

Approximate cost of services:
$518.00
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Company Response

Hello Peter and thank you for taking the time to share your positive experience with our technician Cliff and Mr Rooter. At Mr Rooter we are continuously striving to maximize internal and external customer loyalty. Thank you for choosing Mr Rooter and have a fantastic day!