Roberto in Toronto

My furnace had been shutting down on-and-off for about 24h leading up to the call. It was a very cold day and my original furnace installer was not immediately available, so I called FurnaceKing. At the time the technician arrived, the furnace had been working properly for a couple of hours and the house was warm. He indicated that since the furnace was working, there was not much for him to do. And that was that... $200, please! The technician was at my home no longer than 15 minutes. He checked the furnace filter and recommended I change it (I agree, it was too dirty). He also looked at my intake / exhaust piping and said they needed changes (but did not actually confirm that was actually related to my current problem). In general, he did not run any kind of test to definitively prove the root cause. When he left, I still had no idea what was actually causing the furnace to shutdown, and more importantly, was it going to turn off again and leave me in the cold. To summarize. For $200, I got: • 15 minute service call • a recommendation to replace the filter (but no test to show this actually caused the problem; delta T measurement, etc.) • a recommendation to change exhaust pipe slope (but no test to show this actually caused the problem; no demonstrated water shorting, etc.) • a recommendation to move exhaust outlet further from intake inlet (but nothing to show this was actually causing the snow build up or was in any way related to current problems) The technician was very friendly, so this is nothing personal against him. And customer service did reach out to listen to my concerns and offer me a service credit for future work, so that deserves some acknowledgement too. But overall, I still feel I did not get especially good value for this service call.

The Red Robin team did a great job. The price was reasonable. The customer service was responsive. The work was done on time, and cleanup was good. I would use Red Robin's services again.

Overall: very good product, but weak customer service I recently purchased 3 windows + installation from Brock for my home in downtown Toronto. The quote was the highest of the 3 we received, but the estimator was friendly and took the time to explain the job. This made me generally more comfortable with Brock than the others. The windows needed to be installed on the weekend, and the installers were accommodating in finding a date. The installers arrived half an hour late, but otherwise were courteous and clean. There were a couple of problems that I later contacted the general manager to discuss: 1) the installers had left some black markings on my bedroom wall (just under the window) 2) there was a lot of street noise coming in from the main window in the master bedroom (I live on a busy street and Brock recommended triple-glazed windows to minimize noise. So I was pretty surprised / disappointed when the new window was louder than the old one). It was a little difficult to reach the manager, taking a few days to reply each time. In the end, I cleaned up the wall myself and decided to live with the noisy window. About a month later, I realized there had been an installation flaw with one of the window catches, which was preventing the window from closing fully and led to the excessive noise. I fixed it myself and the window is much better now (to be fair, Brock did offer to send someone over when I notified them of the installation problem). Overall, the windows are obviously high quality. There were a couple of issues with the installation, but not major. If the customer service follow up had been better, I would have been more happy about the whole job.

Fred (Majestic Indoor Air) recently installed a new furnace and hot water heater in my home. Fred was easy to get a hold of and answered my questions regarding the work. The price was competive. The team showed up on time, delivered exactly what was promised, and cleaned up properly after the work was done. In short, there were no surprises. I would recommend Majestic Indoor Air, and would be happy to use their services again.