Professional and Quality Service
I wanted to wait until I received my new bills before I write the review because the main purpose of purchasing the new furnace is save on my gas and electricity bills. My 15 year old furnace was still working and served its purpose; it kept my house warm enough albeit inefficiently.
The good:
For sales and service, I'd give Furnace Kings A+ for their team. They were friendly and they answered all our concerns and questions. The price was fair for the goods and services provided.
The bad:
My bills actually increased! I was told my old furnace was about 60%-70% efficient. The new furnace, Trane VX, is 95% efficient. I was expecting to see those results in my bills. To my surprise both my gas and electricity bills increased! I compared the bills from Dec-Jan (old furnace) to Feb-Mar (new furnace). Yes, even factoring in the new changes to Ontario energy credits, my bill is higher from my previous bills. My nest reports longer usages as well but it could be due the nature of high-efficiency furnaces.
The furnace is also louder than my old one. Every time it turns on or off, you can hear a "clang" or something. It's not frightening loud but it's a noticeable difference from what we were accustomed to. Furthermore, it's generally more louder but I suppose it's pushing more air. I have to turn up the volume on my TV because sometimes it could become overwhelming.
My wife sometimes complain the house is cold.
Sure, I can use the 2 year guarantee if I'm not happy but I'd still have to buy a replacement furnace because who knows what happened to my old furnace.
I'm giving 6/10 stars because service is good and these guys are professionals, but also because I was sold on savings of up to 30%-40% on my bills but results proved the otherwise. Buyer's remorse is never a good thing.
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Peter, thank you for the feedback. first of all I want to assure you we are a 100% customer satisfaction company. I also want to remind you that we are always only a phone call away.
I am having our office contact you to have a technician out and see about the noises from the furnace, and to see if there are any issues that need to be addressed since your wife is not finding the home warm enough.
With regards to your gas consumption, you are looking at much too small of a time frame to get an accurate comparison with your old furnace. This has been an unusually mild winter, and while the month of February 2016 was warmer than usual, it did have more extremely cold days than either January or December. This means your furnace would have needed to work harder in the month of February compared to the previous 2 months, and I can guarantee that if your old furnace was still being used, your bill would have been higher in February.
Generally we compare gas usage year over year to get an accurate picture of the difference in efficiency between furnaces.
Again I want to reassure you that we are here to resolve any issues and are only a phone call away. I don't see any record of you calling us with regards to the issue you have brought up here, but as I said earlier our service department will call you today to arrange for a technician to come out and address your issues.
I am glad to hear you were happy with the level of service you received, and I look forward to the opportunity to show you how committed we are to making sure you are 100% happy with your decision to work with us.
We will continue to provide the highest level of customer service possible in the years to come. Thank you for choosing Furnace King! Sincerely, Anthony Damiani.