Convertible Heating And Air Conditioning

After having Convertible replace our decades-old AC and furnace over the past year+, we were delighted to once again have them help us with this next big investment, a new hot water heater. Mike provided excellent sales service, responded quickly and comprehensively to my request and follow-up questions and ultimately, reminded me of one of the reasons that I like working with Convertible so much -- the excellent customer service. Then, when it came time for the work to be done, Adam and his crew were excellent -- they assessed the situation, got to work, and as with earlier AC and furnace work done by Toby and his crew, left our furnace room cleaner than when they got there! All in all, I highly recommend Convertible for their excellent customer service, fantastic work crews, and competitive rates, to boot.

The work was neatly done and good job on the installation. Professional staff. Took 8 hours which seemed long but the technician was talking his time to make sure everything was ok so i didn't mind. He didn't cut corners like previous companies I've had experience with (ie. He installed an intake line when other company didn't bother). Would recommend.

Overall Rating B.

Good
- Marnie very pleasant, knowledgeable, returns calls & makes every effort to help a customer make an informed decision.
- Installers, neat, extremely tidy, professional & return calls
- Price reasonable

Area for improvement
- "RED TAGGED" for work someone else did - understand there may be liability - 100% get it.
- Given 14 days to address "RED TAG" or gas line would be cut, not knowing any better I should have asked for more time.
- Quickly realized "RED TAG" means anyone you call may try and take advantage of "RED TAG" situation.

My suggestion
- Start with a "overall gas installation inspection" instead of ending the installation with an "overall gas inspection."
- Provide a firm quote on corrective action so it can be addressed during the installation.

Outside of the above would have given an "A", everyone I spoke to was pleasant.

Chris was a pleasure to work with. He came and assessed what we needed. He sat down with us and explained everything in detail. He was also kind enough to fix our gas piping for our tankless water heater that was installed incorrectly. The gentlemen who came to do the actual work were very professional. The job was done neatly. They cleaned up and ensured that the job was done with the utmost quality of care.

Thank you again. The stress level of the incorrect install of the tankless heater gas pipe was put to rest when your team came in and fixed it. The furnace is quiet as can be!

You guys are amazing!

Sam made a very cold time in my new home a pleasant solution. Very attentive and flexible - great customer service. It was a pleasure to deal with such a top notch group.

Sales Representative Mike was very knowledgeable, friendly and courteous. Installer Kamil was very nice, knowledgeable and helpful. Very satisfied with service overall. Would recommend this product and service to others.

I am a professional engineer who will "go to the ends of the earth" to find the most reputable firm to do a complex engineering installation job. When it came to the conversion of our 2006-era electric furnace over to a new gas fired furnace I wanted to find a highly reputable company in Toronto to do the job. I spent a good 14 months compiling a list of a dozen companies, chatted with them via email and had 5 of them come out to the house to chat about the installation. All in all, almost all of them came to the same final cost, regardless of furnace manufacture, but each used different, arbitrary prices for the sub-components. However, there tended to be a great difference in the way each salesman presented himself and his interest in my specific requests. Chris was unlike any of the others -- he immediately reminded me of my fellow UofT Engineering Science classmates back in the day. He did not jump into a sale pitch, as the others often did, but rather outlined the requirements + conversion process in a very methodical and well explained manner. I was actually quite surprised by how he presented the task at hand. After I had narrowed down the contenders to 3, it was only Chris who promptly replied to my email (within a day, not a week like others) and also was willing to take into account my specific request for special furnace & filter placement. After the gas line was installed by Enbridge, Chris sent in two of his best guys, Kamil and James, to do the job, showing up promptly at 8:30am. One was the qualified installer with certificate, the other his helper. As per the other reviews, they were very professional and their final work truly impressed me (and I don't state that lightly). The company who provided the 2006 electric furnace installation did a really slick job and I couldn't imagine anyone else doing something better - yet, I have to say that the work of these two guys, over a full 1.5 days, was spectacular and better than anything I could have imagined in my mind. Suffice it to say, installing a new gas furnace is quite an undertaking yet both of them did it at quite a clip. In the end I opted for a 60k BTU Amana 2 stage with ECM motor and replacement A/C coil. When it started up, with a dead cold house, the vents blew an air storm unlike I've ever seen or heard in my life (a tornado!) but once the house was heated the motor dialed down to a very quite setting, which makes you wonder if the fan is actually running at all. They also intelligently relocated our humidifier to a better location on the new furnace and made sure it was working, as that had been a thorn in my side with the prior furnace. Choosing a reputable company for such an expensive home infrastructure project can be a difficult decision to make, and indeed it was for me, but I am quite happy to have gone with Chris + his father Sam at Convertible Heating & Air Conditioning. Disclaimer: I am not associated in any manner with this company but rather I am just a new customer of theirs.

Needed new furnace and wanted to replace my rental water heater with a purchased one.

Contacted 3 companies, and convertible was obviously the one to go with based on price and sales staff.

The install was quick and well done.

The short version: If you need reliable, professional HVAC service, these guys are the best. I wholeheartedly recommend them.

First, the call: Our furnace had become unreliable. Blower motor having a hard time and burners not staying lit. Then, it crapped out completely. Called Convertible who sent Tahir out to see what was up. He confirmed that blower motor was completely shot. Called in to find the cost to repair: >$1,000. He clearly explained my options with some helpful advice but without any sales pitch. I decided a new furnace was the best bet.

Marnie called to talk options. Clearly outlined our choices, was happy to go into as much or as little details as I wanted. Her "pitch" gave me all the info I needed and the price for a nice 2-stage, ultra-efficient furnace ended up being within our reach with installation and disposal of the old unit included.

FFWD to the next day. 8am, David and his crew of two arrive with our new HE furnace. David explains the process. He and his crew are polite, fast and efficient. Our new furnace is in and working by about 10:30 and the team did a pretty good job of cleaning up after themselves. They even fixed some shoddy venting work that the previous furnace installation had left when they technically didn't have to do so. I certainly appreciated that little extra.

Later, we discover that the furnace isn't staying on. I read the error code and call Convertible. They send someone out within a few hours. I'm afraid his name escapes me but he was also polite, clearly knew his stuff and he kept us informed. It turns out that a dirty air filter was the cause of the trouble. Not enough air was getting through and things were shutting off to avoid overheating. Installer's fault? Well, they might have thought to take a look a the filter before packing up but no, not their fault. My fault? Yeah. The filter really was pretty filthy (we had some renos done and we're still dealing with the mess) and I'd forgotten to change it. Whatever the case, I wasn't charged for the follow-up. The problem was fixed and I'm very happy with the result.

Sidebar: We came to discover that the previous owner of our home didn't believe in routine maintenance. Not on furnaces, not on cars, not on anything.

So now, I'm sitting in my toasty warm house, wondering what will be the next thing to go ;-) At least I know it won't be HVAC-related.

This is, in fact, the second time that I have used Convertible Air to service my rental property in downtown Toronto . The first time was in August to service the air conditioner (my wife called while I out of town and made the call based on the Homestars rating provided here) and this past week, I made the call to repair the furnace. The furnace is a nearly 20 year old mid -efficiency model . The issue being that fan would not work in the normal auto position on the themostat, but would function in manual mode meaning the fan was on all the time.
I found the service techician, Raj, who I am naming as I think he deserves the recognition- to be very professional, personable and willing take the tme to explain what the problem was. In addtion to the fan issue, he noticed that there was "lag" in the igniter and he believed that a new control board would likely correct both issues. He quoted me what I believe to be a fair price for the parts and labour and new control board was ordered. Once the part arrived, he coordinated the install with the tenant which I really appreciated saving me the trip. I mention this as I felt comfortable enough based on our phone conversation to let him do his job. I appreciate that I was able to speak with the technician directly and I am very satisfied with the outcome.
As a long time Ebay user who has been buying stuff successfully for years based on other members anonymous reviews, I find these "peer to peer" review sites like Homestars very useful in finding a reputable company. I would recommend this company to Homeowers for a furnace or air conditioning repair.
Robert