Convertible Heating And Air Conditioning

I was referred to Convertible Air by my neighbour who couldn't say enough about the company.
When I called for a quote, I was given lots of information about products and rebates available from the Government. I felt really good about the honest advice and fair pricing. I went with Convertible for the job and received an immaculate installation as promised. The installers were friendly, professional and got the job done in a day.
Now I can't say enough about Convertible Air!

1. Installation was performed by a sub-contractor not by Convertible Air. Sub was great but I didn't hire a sub, I hired Convertible Air.

2. A/C unit was AirEase, yes AirEase is owned by Lennox but if Lennox didn't feel that they should put their logo on it why should Converible Air cut and paste the Lennox logo into AirEase brochure they have on their website? The tape lines are so obvious. This just smacks of dishonesty. (I didn't notice this until after my purchase).

3. They never followed up to see if I was a satisfied customer.

4. Took repeated calls and 6 months to get the A/C cover.

I am not saying that they ripped me off, but when you pay top dollar you expect top service.

They called it a lennox but it was not. it was a Ducane. When I called lennox to see if it was a Lennox Paul told me no that it was a Lennox industrey Product. And that it was made in a differnt plant then Lennox is made. Paul also said why would Lennox advetise Lennox and then call it Ducane. I should Know better the price was too good to be true. Just think before you buy from this company. They will say anything to get your money

Before my husband & I purchased a furnace & a/c, we shopped around. When we contacted Convertible Air we were thrilled with the service. We gained knowledgable insight about our options which helped us make an informed decision. The staff were friendly and they had competitive pricing. We went with Convertible and had an install within days!

The company said we were not set up to get a high efficiency furnace. They were wrong. The mid-size furnace they ultimately installed is too small for the house (we were getting more warm air from a 27 year old furnace before it stopped working). The a/c they installed is also too small. The post sale service is awful. Don't waste your money on this company!