Andrew from Mississauga

The short version: If you need reliable, professional HVAC service, these guys are the best. I wholeheartedly recommend them. First, the call: Our furnace had become unreliable. Blower motor having a hard time and burners not staying lit. Then, it crapped out completely. Called Convertible who sent Tahir out to see what was up. He confirmed that blower motor was completely shot. Called in to find the cost to repair: >$1,000. He clearly explained my options with some helpful advice but without any sales pitch. I decided a new furnace was the best bet. Marnie called to talk options. Clearly outlined our choices, was happy to go into as much or as little details as I wanted. Her "pitch" gave me all the info I needed and the price for a nice 2-stage, ultra-efficient furnace ended up being within our reach with installation and disposal of the old unit included. FFWD to the next day. 8am, David and his crew of two arrive with our new HE furnace. David explains the process. He and his crew are polite, fast and efficient. Our new furnace is in and working by about 10:30 and the team did a pretty good job of cleaning up after themselves. They even fixed some shoddy venting work that the previous furnace installation had left when they technically didn't have to do so. I certainly appreciated that little extra. Later, we discover that the furnace isn't staying on. I read the error code and call Convertible. They send someone out within a few hours. I'm afraid his name escapes me but he was also polite, clearly knew his stuff and he kept us informed. It turns out that a dirty air filter was the cause of the trouble. Not enough air was getting through and things were shutting off to avoid overheating. Installer's fault? Well, they might have thought to take a look a the filter before packing up but no, not their fault. My fault? Yeah. The filter really was pretty filthy (we had some renos done and we're still dealing with the mess) and I'd forgotten to change it. Whatever the case, I wasn't charged for the follow-up. The problem was fixed and I'm very happy with the result. Sidebar: We came to discover that the previous owner of our home didn't believe in routine maintenance. Not on furnaces, not on cars, not on anything. So now, I'm sitting in my toasty warm house, wondering what will be the next thing to go ;-) At least I know it won't be HVAC-related.