Mr Water Heater

I upgraded to a 50 gallon from a 40 gallon hot water tank. The installer came in and instantly said it would be extra to install. When I asked how much he asked if I wanted him to leave or do the job. I asked him for a rough estimate and he said about $300, including new vent valve on top which they always replace. (should have been in the quote then) It appears that a used flexible gas line was a used piece and the overflow pipe is pulling away from the tank. I called the next day to complain and the guy said he would look into it but never got back to me. The tank was advertised at a local store for $895 and the total cost of the job was $1862.

I woke up in the morning to find that my hot water tank had leaked all over the basement floor. I was lucky that I caught it in time because the damage probably could have been much worse. I called several companies and as it was early there was no answer. I called this company and they answered the phone immediately and even walked me through how to get the water shut off to the tank. As a single mom I had absolutely no idea what to do and the person who answered the phone was careful to explain it all to me as I was learning how to shut off the water. The repair person came quickly and was able to bring me the new water tank I needed. He even took the time to go over how the system worked and what to do if that ever happens again. I can't thank them enough for taking the time to understand I had no idea how to fix this problem and explaining things simply for me. It took hours before one of the other companies even called me back. Great service all around!

In 2015 Oct, I phoned this company when my tenant was telling me that there is no hot water. The lady who answered the call was very nice seem to be helpful. So I gave this company a shot and had the service guy show up. Very unprofessional, angry man- didn't perform any test or diagnosis. Simply just saying the tank was 7 years old, it is time for a new one. And he will reimburse me the charges when I install a new tank. I felt rid off because he didn't even do anything. And I don't even want to buy a new tank from him. Had a heated argument and than he suggest that he will change the upper thermostat but he wont guarantee if that is the parts that i needed and it is NO WAY for him to diagnosis the problem. Luckily, the tank worked again. A year and half later today the tank is still working. Just recently, there seem to be not enough hot water or it runs out very quick. I went on google started to like more about hot water tank. It is not as difficult as it seem. I changed both the thermostat and both the element and it is working fine just like new. All part less than $50 dollars from home depot. They can be tested to see which parts is not working with a multi-meter, however since I need to drain the tank in order to replace those parts and those parts were never been replaced, I mine as well change them all. After doing all the research learning about these parts. Made me think now why didn't the guy just change those parts for me or to do a test on them. Instead just wanted me to buy a new tank. One last thing, but I can't be 100% sure, but I suspect that he has gave me an old part for the thermostat that he changed. I have no prove but just from looking at it now, it look very worn out and greasy, which looks like it was sitting in a tool box for a long time. Even a old thermostat, shouldn't look like that. Conclusion, he has no intention to fix my tank, he just want me to buy a new one from him. There is no point to call them to come to your house and force yourself to buy a tank from them because you will be out $150 for the service call already

Dan came and installed a new hot water tank in a very confined space. He was courteous and did an excellent job. We have used this company before and we would use them again.

They installed a hot water heater in 2009 and wrote on the contract that we have a 12 year warranty. Fast forward to 2017... we noticed that our water wasn't heating up as well, so we called for a service call. They denied that they gave us a 12 year warranty and never booked a service call.
We were at fault and caused the early demise of our hot water tank by not flushing it out every 6 months. By not returning our calls we never had the opportunity to say it was our fault and order a new water heater.
We are moving on with another company and looking into hot water on demand.
The tone of their accusations and unprofessional conduct causedme to write this and warn others away from this company.

11 stars if I could. We have used Mr. Water Heaters services in the past and they have always provided exceptional service. Most recently we used them to replace two hot water tanks on our property. They were very efficient and made sure the proper safety precautions were made to insure that we would not run in to trouble while we were away on holidays. Another thing I should mention is that they were very kind to accommodate our tight schedule and got the entire project done in one day so that they would not have to return after our trip. He even cancelled his dinner plans to get both tanks done on the same day. Thank you Mr. Water Heater, I will be sure to use you again in the future.

Two weeks after installation there was a gas leak. Serviceman said it would probably take a week to get a replacement control.
Phoned 3 times, finally got a call back with no result. Received a call from Doug 3 days ago saying the head person would be speaking with him that day or the next about replacing control. That was 3 days ago. Not impressed with the actual company.

Our 10 year old hot water tank had started to leak so we called around for quote to have it changed. Mr Water heater had good pricing and were able to change out our tank the same day. Dan did the installation and did a great job for us.

Easy and pleasant service all round. Phone was answered promptly by knowledgeable person, appt. was available shortly (this was not an emergency). Installer came on time, explained job thoroughly, was polite, efficient and cleaned up well. No hassle and good price.

I use “Mr.Water Heater” to change all the water heaters in the building; the tenants have told me that the staff are very polite and tidy. “Mr.Water Heater” has been available on short notice and we have had no issues with the service. I am very satisfied with the quality of work “Mr.Water Heater” as done multiple times.