Hello Rosanna, thank you so much for your wonderful review! We appreciate you sharing your experience with others. We strive for excellence with every call.. some are more challenging than others but every customer is worth 110% of our effort. We're happy that we made your smile!
Hi Blake, thanks! We appreciate your review of your experience with Harris Plumbing - Barrie office. Thanks for your business and Happy Spring to you and Jen!
Hello Sandra, firstly would like to sincerely apologize for your inconvenience on Friday. Yes your plumber was detained at his first job as was explained to you. That could not be helped as it was a critical job he could not leave until finished. He was not 100% sure how long he would be. We did notify you of the delays and you agreed to wait. This is not a common occurrence.
There is a lot to address here and I will do my best...
In 2015 our technician Mike wrote in his debrief:
"I fastened down the kitchen faucet and also inspected the lavatory sink and tub spout on the second floor. Mr. W. wants the white under-mount sink replaced so there's no point in changing the mechanical pop up at this time. I will be getting him a quote on that asap.
In regards to the tub spout he will be calling Moen to see if they will replace it for him."
Please note: When Moen is involved in a warranty claim, they will only provide free parts when the customer calls them directly. A plumbing contractor cannot order warranty parts for a customer. Our hands are tied with that however we are a fully licensed Moen contractor.
The warranty charge was reversed as soon as it was brought to our attention that our tech had charged it in error.
When your husband asked about replacing the sink altogether, I'm sure that Mike was thinking that if that were to happen soon, he could save you some money by not repairing the pop-up in the old sink.
The drain de-clogger you refer to is "BioSmart". This is an amazing product that we have people coming in our front door every week to buy. It is plumbing-safe, eco-friendly and most importantly it works. If you had slow drains this was a very smart purchase. Regular use can prevent expensive emergency drain calls. We recommend it to all our clients however they still have to choose to buy it ($52.34 & hst).
We contact all our clients immediately after each service call for feedback. If you could give me your sister's name I would like to check to see if she was specific on our Happy Call about her experience and address it if I can.
Fast-forward to last Friday...we arrived at 5:49 with hat in hand. Yes quite late but prepared to provide you with impeccable service. Again we apologize for the delay - it was certainly not intentional. We hope that you will provide us another chance sometime in the future to prove we are worthy of your business.
Hello Mr. G, we are very sorry you feel disappointed. We are extremely regretful about the matter and have trained on it with our entire staff. To date we have had 3 technicians out to your home, the last one being a team manager to assess the damage and plan the repair. In business for over 40 years, we always have and always will stand by our work and our mistakes and make them right. We are not waiting for this to go away.. As of writing this note we are scheduled to provide the repair this Friday. It is my understanding that you are aware of this appointment. The cost to us of the repair is not important - your faith in us is. Again though, please accept our apologies for the delay.
correction of low water pressure issue
Hello Colin! Firstly thank you so much for posting our review of your experience with Harris Plumbing on HomeStars! We continually strive as a total team to provide the very best service we can. We're very happy that you are pleased. The very best recommendation is one that brings us more great customers like you...so thanks again!
Bathroom Reinstall After Hardwood Floors Replaced
Cottage Country Plumbing Repairs and Mods
Hello Steve! Thank you so much for taking the time to post this review for Harris Plumbing and telling folks about how happy you are with your experience with us.
Yes cottage plumbing can be a challenge as you all too well know! Our technicians are extremely knowledgeable and intuitive when it comes to seasonal plumbing and no two systems are ever alike. Our promise to you is that we will continue to provide you with the absolute best service anywhere and we value your business and will work very hard to keep it. Thanks again, stay healthy and warm this winter - and here's to an early 2017 cottage season!
Hello, this is Paddy - Office Mgr at Harris Plumbing. I apologize for the delay however I just saw your review here on Homestars.com. If you could please respond directly to me with your name I would very much like to look into your situation. This is not normal practice by any means and I would appreciate the opportunity to investigate the details and if possible make this situation right with you.
While we do offer 24/7 emergency service, because we provide excellent service we are busy. Our days are often fully scheduled days in advance. In order to provide emergency service same-day we usually have to move other customers around to make room. That can take time & certainly effort for our Customer Service staff to reach them and re-accommodate them as well to make room for your service call. Yes our service fee is slightly higher due to those reasons - this is not however unusual.
I would like to investigate why we were unable to schedule you in that evening with one of our on-call emergency plumbers - was it your schedule or ours. Please call me at 1-866-786-1801. Thank you and I hope to hear from you.
Bathroom Renovation & Plumbing
Wow! Thank you so much for your fabulous comments about your experience with Harris Plumbing! We always try our very best to ensure that we don't miss any aspect of our primary team goal of impecable customer service. We're thrilled that you have joined our family! Thanks Valerie.
Hello Bryan! We very much enjoyed providing plumbing service for you the other day - thank you again for calling Harris Plumbing when you had a problem with your hot water tank. Also thank you for posting this review on HomeStars.com! We really appreciate your kind words of praise.
And yes, we totally agree with you - Jeremy IS a terrific guy. He genuinely cares about people and going the extra mile. In fact, we're very fortunate to have an entire team of wonderful folks who think just the same! Thank YOU for being a lovely and very valued customer.
