Very expensive to use, that's a personal choice, thought the service would come with it. They changed a shut-off valve in my house which ended up leaking overnight, damaged kitchen cabinets. I had to call them 3-4 times for service and repair, they were not proactive in accepting responsibility and taking charge in repairing the damaged that is going to cost them 3 times what I paid them. They are simply waiting for the problem to go away. Very disappointed. Basically, once they are paid the service stopped. Unfortunately, I will never use them again. Problem is still unresolved after 3 full weeks.
- Approximate cost of services:
- $500.00
- Company Response
Hello Mr. G, we are very sorry you feel disappointed. We are extremely regretful about the matter and have trained on it with our entire staff. To date we have had 3 technicians out to your home, the last one being a team manager to assess the damage and plan the repair. In business for over 40 years, we always have and always will stand by our work and our mistakes and make them right. We are not waiting for this to go away.. As of writing this note we are scheduled to provide the repair this Friday. It is my understanding that you are aware of this appointment. The cost to us of the repair is not important - your faith in us is. Again though, please accept our apologies for the delay.