- Approximate cost of services:
- $700.00
snaked bathtub and replaced shower head and spout
Toilet, sink, vanity replacement, adding shut off valves
Replace filter screen on foot valve for cottage waterline
I believe you have the wrong company here... we do not service Thetford Mines. If in fact your sister is in our service territory and you are not, perhaps you could identify her here so that we can properly investigate the circumstances of the service call. (and it is nothing like replacing a tap washer btw)
Update: it is now 2023 and we have never heard back from this person regarding an attempt to investigate his comments. We maintain that Harris Plumbing does not service the area he is mentioning and never have. Without further information from him proving that we actually did this work, we cannot provide any solution or comments.
Install new jet pump for cottage water system
Hello Roger, thank you for taking the time to provide your feedback.
We have reviewed your file and checked into the details that you have provided in your review and it seems we did get upfront approval for the pricing as you signed off before the work began and signed off again upon completion of the work.
As for the amount of time the work took, you should be pleased to know that we actually don't charge per hour, but by job. Regardless of how long the work took you would have been charged the same whether it was only 3 hours, or the full 8. As we do this type of work very frequently, we are aware that this work may take a full day which is why your call was booked accordingly with an 8 hour slot.
As for the pricing, we are sorry you don't see the value in the work we performed. Our plumbers go through extensive training and schooling to gain the knowledge and expertise in order to diagnose and provide the required services. The pricing that we provide not only includes the cost for the equipment, as well as the installation and everything it entails (specific example, removing other galvanized fittings on your old pump), but also the warranty we provide, and a portion of our overhead costs to continue to provide the unequivocal service that we do, and have since 1974.
The plumber who attended also offered our Advantage Plan to you, to extend any warranties and provide a discounted rate for service, and you had declined. The attending plumber also included the new gauge and brass plug at no charge to you. You were notified that the valve between the pump and pressure tank had a blown seal in it that could have lead to further problems and the plumber removed them for you at no charge.
We trust the above meets with your approval, but please reach out if you have any further inquiries or feedback.
Thank you,
Ashley Copeland
Office Manager
Replace kitchen faucet, fix toilet leak, advised on pot stove faucet drip, advise on bathroom reno
Hello Shawn, thank you so very much for this great 10 star review about your experience with our team here at Harris Plumbing. Roy, and the rest of our fantastic team are top notch when it comes to honest, professional service and their technical skills are unmatched. Thanks for recommending us!
Thank you for your 10 star review of your experience with us here at Harris Plumbing. We appreciate your ongoing business.
Hello Ed and thank you for your wonderful 9 star review of your experience with us here at Harris Plumbing, on our HomeStars page. We certainly appreciate your ongoing business and your loyalty. Our goal is always to provide an outstanding experience for our clients overall. As we are always looking for ways to bring more to our client's table, may we ask how we could have earned a 10 star rating from you? If you are so inclined, please contact us for your valuable feedback. Thanks so much Ed!