I believe you have the wrong company here... we do not service Thetford Mines. If in fact your sister is in our service territory and you are not, perhaps you could identify her here so that we can properly investigate the circumstances of the service call. (and it is nothing like replacing a tap washer btw)
Hello Roger, thank you for taking the time to provide your feedback.
We have reviewed your file and checked into the details that you have provided in your review and it seems we did get upfront approval for the pricing as you signed off before the work began and signed off again upon completion of the work.
As for the amount of time the work took, you should be pleased to know that we actually don't charge per hour, but by job. Regardless of how long the work took you would have been charged the same whether it was only 3 hours, or the full 8. As we do this type of work very frequently, we are aware that this work may take a full day which is why your call was booked accordingly with an 8 hour slot.
As for the pricing, we are sorry you don't see the value in the work we performed. Our plumbers go through extensive training and schooling to gain the knowledge and expertise in order to diagnose and provide the required services. The pricing that we provide not only includes the cost for the equipment, as well as the installation and everything it entails (specific example, removing other galvanized fittings on your old pump), but also the warranty we provide, and a portion of our overhead costs to continue to provide the unequivocal service that we do, and have since 1974.
The plumber who attended also offered our Advantage Plan to you, to extend any warranties and provide a discounted rate for service, and you had declined. The attending plumber also included the new gauge and brass plug at no charge to you. You were notified that the valve between the pump and pressure tank had a blown seal in it that could have lead to further problems and the plumber removed them for you at no charge.
We trust the above meets with your approval, but please reach out if you have any further inquiries or feedback.
Thank you,
Ashley Copeland
Office Manager
Hello Shawn, thank you so very much for this great 10 star review about your experience with our team here at Harris Plumbing. Roy, and the rest of our fantastic team are top notch when it comes to honest, professional service and their technical skills are unmatched. Thanks for recommending us!
Thank you for your 10 star review of your experience with us here at Harris Plumbing. We appreciate your ongoing business.
Hello Ed and thank you for your wonderful 9 star review of your experience with us here at Harris Plumbing, on our HomeStars page. We certainly appreciate your ongoing business and your loyalty. Our goal is always to provide an outstanding experience for our clients overall. As we are always looking for ways to bring more to our client's table, may we ask how we could have earned a 10 star rating from you? If you are so inclined, please contact us for your valuable feedback. Thanks so much Ed!
Hello Cathy and wow, thank you so very much for this wonderful review of your experience with us here at Harris Plumbing and particularly with our plumber, Jordan. Jordan and all our tenacious plumbers are so dedicated to their craft and to our high level of client service, that yes they are all the best of the best! I'll be sure to pass along your kind comments to Jordan and our entire team. Thank YOU for noticing and commenting here on our HomeStars.com page. We really appreciate this Cathy and will always be here for you.
Hello Frank, thank you so much for posting your review of your experience with us on our HomeStars page! ..much appreciated.
Yes, John is a very talented craftsman and plumber and a super nice man. I'll forward your kind comments to John (and the rest of our team).
We're so happy that you love your laundry space now!
Let us know if there is ever anything else we can help you with.
Hey there JP, thanks so very much for taking the time to write your review of your experience with us here at Harris Plumbing.. we all appreciate you doing this! Our first priority to our clients is to wow them with great service and amazing craftsmanship. Looks like we were successful and we are so happy you noticed :) Have a wonderful summer and thanks again! We'll always be here should you need us again in the future for any plumbing or drain requirements.
Hello Todd, thank you for your review here on our HomeStars page! We sure appreciate you taking time to do this. Professional, friendly and clean... sounds just like us all the time! :) I'll pass along your kudos to John & Mike. Thanks again!
Harris Plumbing's Mission: "To serve our communities with passion, integrity, and expertise, consistently exceeding expectations and providing peace of mind for all your plumbing needs."
Proudly providing world-class client services and a full suite of high quality plumbing products and services to residences, businesses and industry in Newmarket and York Region, Barrie and Simcoe County and Muskoka, Harris Plumbing is family owned since 1974.
We invite you to experience the Harris Plumbing difference. Our world-class customer service team and our highly skilled, continuously-trained technical staff all work to our standards, policies and procedures that we have built over our almost 50 years in business.
At Harris Plumbing Inc. we offer a complete suite of high quality, professional residential, cottage and commercial plumbing services that really raise the bar in Newmarket, Aurora, Barrie, Muskoka and everywhere in between. We are 100% focused on Quality Workmanship & Customer Satisfaction. Our customers are extremely loyal and delighted with our VIP-style service.
Water softeners, water conditioning, iron and sulphur removal - high quality equipment made right here in Ontario, tank-less hot water plus hot water tanks, drain clearing and camera inspection service, main sewer drain replacement - both excavation and "trenchless". Fixture upgrades like toilets, showers, bathtubs, etc. We are a fully licensed Well Contractor and Backflow Prevention Certified.
Steve Harris, a talented Master Plumber and entrepreneur, is firmly at the helm of this exceptional organization. Steve began his plumbing career in 1978 as an apprentice with his father and Master Plumber Ray Harris in York Region. Ray believed in old-fashioned hard work and perfection on the job. He demanded nothing but the best from Steve and taught him to accept nothing less from himself.
Since 2002 and under Steve's leadership and guidance, Harris Plumbing has grown to encompass a much larger geography to serve more clients, and offers a huge array of quality plumbing services to home owners and business owners who want to feel completely comfortable with the service they receive - from their first call to our amazing Client Service Advisors, to the friendly, uniformed and efficient service appointment by our plumbers, to our follow-up phone call to ensure complete client satisfaction.
Our entire multi-award-winning team is continuously trained in the latest high quality products and services, equipped with high technology equipment and tools and brings a friendly, honest and trustworthy climate to this esteemed trade.
Our reputation for excellence is a reflection of our professionalism, hard work and commitment.
* Your call is always answered by a real person - any day or night even on holidays.
* Our expert technicians are hand-picked, highly trained, uniformed & in fully stocked, reliable trucks.
* Well Pumps - we are a certified well contractor. We do not drill them but we do service them.
* Backflow Prevention - we provide municipality-approved backflow testing, installation & surveys
* Water Quality Professionals - trust your family's water supply to a licensed, professional journeyman plumber. They alone are qualified to access your potable water system.. by law. Softeners, iron filters, chlorine removal, UV, Ozone, Reverse Osmosis, etc.
* Cottage Specialists - seasonal water systems are more complicated. Openings, closings, all pumps, upgrades, repiping, winter water - We know cottages!
* Sewer main replacements & repairs - we offer "trenchless" methods for repairs plus full excavations when necessary.
Like most high quality, reliable plumbing contractors we have abandoned time/material/hourly fees and adopted "Up-Front Pricing". After a thorough diagnostic of your situation by our plumbers, we then offer you our professional recommendations with any available options, and pricing up-front so you can make your decision based on actual numbers and facts. We are prepared to proceed with your job immediately or at your convenience.
After-hours emergency services are available throughout north York Region and Simcoe County. Professional, reliable services by our own licensed, local and insured craftsmen, we take pride in our work and will always respect your home, cottage and property.
Please note that during COVID-19 our 24/7 emergency services will be offered to our "Harris Home Advantage Plan" members only to keep our staff and our clients safe.
Ask us about our "Harris Home Advantage Plan" - your opportunity to enjoy a limited membership VIP service club offered only to forward-thinking homeowners like you who really love your home and don't have time for unexpected plumbing breakdowns and devastating water damage! See all the details at www.harrisplumbing.ca/about/harris-home-advantage-plan-hhap/ or give us a call today. So many benefits...
Cottage services: water treatment systems, renovations, upgrades, pump upgrades repair & replacement, septic treatments, complete or partial re-piping.
Expert drain cleaning and clearing, repairs and complete main drain replacements.
We are truly "The Plumbers YOU Can Count On!" and we look forward to meeting you!
Call us today to arrange for your quote or service appointment. We're in your neighbourhood.
York Region:
Newmarket 905-853-8520
Aurora 905-841-9211
Simcoe County:
Barrie 705-730-7950
Orillia 705-327-6540
Muskoka 705-762-3811
Huntsville 705-789-5578
