Worst customer service EVER with this company!! After trying for so many days I got hold of a terrible customer service rep. He told me over the phone that they changed the supplier of the electronic board used on my unit model and since then they haven't had any issues with this type of unit. He also said that the other board would not function well with moist from for example boiling water... Really???
So, even after confirming that the issue with the unit is due to a not fit for purpose board he will not replace it for free. He wanted to sell it for CAD$ 160 and I need to hire an electrician to replace it. He refused to transfer the call to a manager, refused to give me a manager's name, refused to transfer the call to ANY manager in the company. In fact, he hang up on me. Do not waste your money. Don't bother leaving a voice message or e-mail because they will not respond to it.