Victory Range Hoods

Appliance Retailers
Burnaby BC V5J 4S3
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HomeStars  >  Fireplaces in Burnaby  >  Victory Range Hoods  >  Q5-36 Hood insert liner. Decent product with some fault poor customer service.
Robert P from Mississauga
Robert P from Mississauga
3 reviews Burnaby, BC
6/10

Q5-36 Hood insert liner. Decent product with some fault poor customer service.

Ordered Q5-36 Hood insert 8" with added backdraft and halogen lights. SInce these were standard GU10 I decided not to pay the premium for LED and replace them myself. Removed lights from unit only to find that they are clipped on with bent clips that are brittle and snap off even with a gentle pry. Poor design on bezel holding ring to lights as others use a tension clip for ease of replacement. Sent emails and called twice early Monday, no answer or call back. Received email asking me for pictures. Left review on their website and notice that they only publish positive reviews. Light setup seems like a ploy to leverage more money from consumer. Otherwise everything else seems fine, quiet fan and good baffles.

Approximate cost of services:
$725.00
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