Avoid this company at all costs seriously
Not on time, price changed and no warranty
Good Morning
I would like to thank you for taking the time to review Reggin Technical Services and to provide further context and information to the readers of your review.
Unfortunately your series of events and statements on the invoicing do not align with what has occurred and the very email string we have on file as to our communications with you.
You were provided a budgetary pricing by staff who attended on the 25th, as you indicated in your email responses and during communications from our staff.
To be clear, communication was as follows
Your approval was given
• June 25th (during attendance by our technician)
o Note: You approved to proceed to order the part for repair
Pricing was given
• July 5th (By our Mechanical Estimator)
o Budget Value
o Note: you approved to proceed
• July 6th (By our Mechanical Estimator)
o Breakdown Pricing of
• Labour
• Parts
o Note: You approved to proceed
Our Deposit Structure was further outlined
• July 7th
o Outlined the deposit structure
o Mechanical Estimator did indicate that due to the valve costing less, a refund would be issued from the original quoted amount.
o Note: Your final invoice was lower than your quoted amount.
Further, while your expectations on timelines were not met they are not a result of delays by R.T.S., rather simply delays in parts arrival. You can appreciate we cannot control the delivery of parts and materials during the pandemic, a known issue in the industry.
I will admit that our staff were confused by your request that you speak to the owner, all those corresponding with you by email believed you were going to take your invoice to your owner of your unit. Any request for escalation of an financial issue within R.T.S. is indeed done so, your file would have been brought to my attention.
I sincerely apologize for the confusion on the requests made, and will continue to reinforce with staff on determining solutions on all inquiries.
Pricing was however clearly outlined and accepted, and all deposits discussed prior, and refunded as necessary
Should you wish to further address, please reach out to me as desired.
David Clarke
Operations Manager
Reggin Technical Services
Hi Janelle
Thank you for your review, and your kind words regarding Shawn, he is a tremendous asset to our team. My apologies on the delayed response to your review, somehow we overlooked it when it popped up.
We appreciate your utilization of our services and look forward to being Ready To Serve you again!
Thank you for your kind review!
We remember this installation well, our techs thoroughly enjoyed being spoiled while in your home, apparently no matter what they said you forced them to have your baking!
Glad to hear everything is working well and you are saving money based on the installation.
Hi Al
Thank you for your incredible review, you have been a valued customer of R.T.S. for many years, and we appreciate being of service. We look forward to decades more!
Thank you for the review Richard!
Thank you for your review!