Reggin Technical Services Ltd

Plumbing
Calgary AB T2B 3S4
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Plumbing
Reggin Technical Services Ltd
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Reviews by rating (past 12 months)

Reviews for Reggin Technical Services Ltd

Average customer rating:
5.2 10 (10 reviews)

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Private User
Private User
Private User reviews Calgary, AB
0/10

Service

Not recomended. Avoid having a business dealing with this company. You'll regret if you do.

Approximate cost of services:
$465.00
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R in Calgary
R in Calgary
0 reviews Calgary, AB
0/10

Avoid this company at all costs seriously

Unfortunately my condo uses this company so I contacted them to come for excessive heat in which their tech came and I was only supposed to get charged 150 but I wake up to being charged 385 and the worst part is nobody in the company can tell me why all Ive been told is to contact my condo board and they will hopefully wave it ? How unprofessional that a company cant even tell me why I was charged more then double the quote for a tech to come and not even fix anything just turn off the heat how ridiculous! These people are dishonest and I would highly not recommend them

Approximate cost of services:
$385.00
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MyAvenue in Mayerthorpe
MyAvenue in Mayerthorpe
1 review Calgary, AB
0/10

Not on time, price changed and no warranty

We had a similar experience as Helene in mid-June 2021.

The Reggin work is not on time, poor value and not professional.

Our condo unit experienced a heat pump issue. We called Reggin Technical Services for a repair because we paid them $105 in 2019 for a maintenance of the heat pump. They now said their maintenance does not cover warranty. So a deposit is mandatory.

At this first call, they asked for $150 deposit before the inspection on June 24, 2021. So we gave them the credit card and they took the money right away.

Upon the inspection, they asked for another $500 deposit for the valve replacement including parts and labour. They indicated that they had to order the part which would come in a couple of days. So we gave the OK to proceed.

A week later, there was no updates. We called and they said the part was ordered but not available for another week. And they asked for $1,500 deposit and indicated that they would refund the portion that is not used if the job does not take a long time. We gave the OK to proceed. So they took the money on July 6, 2021.

However, we checked the credit card and learned they charged $1831.35. We were shocked. We called to ask for explanation why the job is bumped up to $ 1,981.35 ($150 + $1831.35). This is a 400% higher from the $500 initial replacement amount.

*** The time taken is now increased from a few days to 3 weeks.

We asked to talk to the owner but we were not given the owner contact.

*** At the end they replaced the valve and the total price went from $500 to $1,397.55, i.e., Initial deposit $150 + replacement deposit 1831.35 - Refund $583.80.

If we knew it would take 3 weeks and $1,397.55 to replace the valve, we would have shopped around and wouldn't commit to Reggin. We hope you wouldn't go to Reggin as your first choice.

If Reggin would like to respond to this feedback, please return the $897.55 to us first. Otherwise your response is not needed.

The job should be within $500 as agreed before the part was ordered on June 24, 2021. The price kept changing is not acceptable.

*** We asked for a warranty written on the invoice but there is no mention of the warranty. This is not professional if the work has no guarantee.

Here is a sharing of my experience. In conclusion, shop around before going to Reggin. Best of luck

Approximate cost of services:
$1,397.00
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Company Response

Good Morning

I would like to thank you for taking the time to review Reggin Technical Services and to provide further context and information to the readers of your review.

Unfortunately your series of events and statements on the invoicing do not align with what has occurred and the very email string we have on file as to our communications with you.

You were provided a budgetary pricing by staff who attended on the 25th, as you indicated in your email responses and during communications from our staff.

To be clear, communication was as follows

Your approval was given

• June 25th (during attendance by our technician)
o Note: You approved to proceed to order the part for repair

Pricing was given

• July 5th (By our Mechanical Estimator)
o Budget Value
o Note: you approved to proceed

• July 6th (By our Mechanical Estimator)
o Breakdown Pricing of
• Labour
• Parts
o Note: You approved to proceed

Our Deposit Structure was further outlined

• July 7th
o Outlined the deposit structure
o Mechanical Estimator did indicate that due to the valve costing less, a refund would be issued from the original quoted amount.
o Note: Your final invoice was lower than your quoted amount.

Further, while your expectations on timelines were not met they are not a result of delays by R.T.S., rather simply delays in parts arrival. You can appreciate we cannot control the delivery of parts and materials during the pandemic, a known issue in the industry.

I will admit that our staff were confused by your request that you speak to the owner, all those corresponding with you by email believed you were going to take your invoice to your owner of your unit. Any request for escalation of an financial issue within R.T.S. is indeed done so, your file would have been brought to my attention.

I sincerely apologize for the confusion on the requests made, and will continue to reinforce with staff on determining solutions on all inquiries.

Pricing was however clearly outlined and accepted, and all deposits discussed prior, and refunded as necessary

Should you wish to further address, please reach out to me as desired.

David Clarke
Operations Manager
Reggin Technical Services

Janelle
Janelle
0 reviews Calgary, AB
10/10

Odd Plumbing Jobs

We had been saving up some plumbing jobs and finally pulled the trigger. Shawn came from Reggin Plumbing. He arrived on time ( I like that he also called to say he was on his way) looked at my list and got to work. He was very respectful of Covid Protocol and my dog. He worked the entire time and at the end we discussed what he had done and he made sure I was happy. The entire project was easy. From booking an appointment to paying my invoice. I’ll definitely use Reggin again!!! Thanks!!!

Approximate cost of services:
$400.00
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Company Response

Hi Janelle

Thank you for your review, and your kind words regarding Shawn, he is a tremendous asset to our team. My apologies on the delayed response to your review, somehow we overlooked it when it popped up.

We appreciate your utilization of our services and look forward to being Ready To Serve you again!

Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace converted to Boiler

Reggin attended my home and replaced my old Furnace and Hot Water Tank, they were well beyond their age.

I discussed that I wanted something more efficient and less costly, so Reggin designed a "combination system boiler" that replaced both my Furnace and Hot Water Tank.

This installation was easy, water was back on the same day and the new fan coil works tremendously. Both young men were courteous, wore booties in my home and protected me from Covid by wearing masks and santizing

I also have gotten through some cold months with far less on the gas bill

I would recommend Reggin for this installation any day.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your kind review!

We remember this installation well, our techs thoroughly enjoyed being spoiled while in your home, apparently no matter what they said you forced them to have your baking!

Glad to hear everything is working well and you are saving money based on the installation.

Al in Calgary
Al in Calgary
3 reviews Calgary, AB
10/10

Plumbing & Heating

Reggin has been helping us with plumbing and heating issues for over 20 years. Their service has been outstanding with top notch, well qualified people working in the field. And their office staff provides great support to its customers as well as to the people in the field. They are a valued service provider. We find we can rely on them to do things right and to do the right thing.

Approximate cost of services:
$519.64
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Company Response

Hi Al

Thank you for your incredible review, you have been a valued customer of R.T.S. for many years, and we appreciate being of service. We look forward to decades more!

Richard Kavanagh from Calgary
Richard Kavanagh from Calgary
5 reviews Calgary, AB
10/10

Repair Heater

Reggin has been a good company to deal with. I always shop for a good price and they come right away, and always pleasant to deal with. I would recommend to my family and friends.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for the review Richard!

Brad from Calgary
Brad from Calgary
2 reviews Calgary, AB
0/10

Leaky Sink

An absolutely horrible nightmarish company! I live in a condo. One day, my neighbor downstairs knocked on our door and brought in a service person from Reggin Tech. He was summoned by our condo management because my neighbor had leakage possibly from my sink. I asked the service person about the cost and he said it would be free to us as the cost would be paid by the condo. He spent 30 minutes or so (didn't really fix the problem completely, btw). A week later, we received a bill from Reggin Tech: $360! We tried to communicate with the company and was told that according to the agreement with condo management, costs from interior problems are paid by unit owners. That's fine. How about the whopping cost? Their explanation: $140/hr x 2hrs + tools and parts + tax. Why 2 hrs whereas he only spent 30 minutes? The time on the roads are chargeable. I searched google map. Even take the most unreasonable route, it only takes 40 minutes to make a round trip. Anyhow, we were tired of arguing and simply mailed a cheque to the company. A few days later, the same service person knocked on our door again. He said that it was their company's policy that any charge over $200 must go through a credit card. We mentioned the cheque. He denied receiving the cheque. He even denied that he said there would be no charge on his visit! Li-ar! He insisted on my providing credit card info. Otherwise he would stay in my room until it was resolved! Being a mom with a 6-month-old baby, I was really tired and a bit scared by his bullying manner. I gave him my credit card. He copied down everything, including the 3-digit security number! I've never seen someone doing business in that way! Absolutely horrible!

Approximate cost of services:
$360.00
0 of 1 people found this review helpful.
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Caroline Ranch in De winton
Caroline Ranch in De winton
1 review Okotoks, AB
10/10

Heating boiler not working

My heating boiler was not working and my house was getting cold quickly. Reggin's technician showed up quickly and repaired the problem. The technician was very polite and informed me of the costs before making the repair. If I ever have a problem again I know who to call.

Approximate cost of services:
$350.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your review!

Downtown West End
Downtown West End
2 reviews Calgary, AB

First Review

2/10

Leaking toilet bowl

We had a toilet bowl that was leaking and reggin tech replaced the toilet bowl for $500. The plumber did not give us a prior estimate and most of the time was spent waiting for him to come back with a new toilet bowl. It would have been better to just buy a whole new toilet for that price because our toilet is not that special.

Approximate cost of services:
$500.00
4 of 5 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reggin Technical Services Ltd

This is who we are Since 1931 the Reggin name has proudly served the City of Calgary and surrounding areas as one of the largest multi trade contractors. We provide excellent service, preventative maintenance, and project installation to multi-unit residential, commercial, and industrial properties. Whether it’s a frozen pipe, basement ...
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