New Steel Roofers Inc.

Roofing
Strasburg Road Kitchener ON N2R
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Roofing
New Steel Roofers Inc.
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93%

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Best of 2018 winner 8 timesBest of 2018winner 8 times

Reviews for New Steel Roofers Inc.

Average customer rating:
9.6 10 (206 reviews)

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Mandi in Toronto
Mandi in Toronto
1 review Mississauga, ON
0/10

Unreliable and Unresponsive with problems after installation

We got our roof installed by NSR fall of 2018 and paid $85,000. In 2020 our roof began to leak and we reached out to Bessy to have it repaired. She told us that because of the pandemic, the company was extremely busy at the time and could not out and that she would call us back to schedule an appointment.

We called again a week later & we never heard back. We didn’t receive more heavy rainfall the rest of the year so we didn’t chase after them as we were trying to be as understanding as possible since they claimed to be extremely busy.

Fast forward to 2021 , we called NSR the beginning of June to let them know that we were experiencing a huge leak in the same spot and that water would be pouring out of our ceiling fan. We spoke with Bessy again and she advised us to send over pictures and videos and that she would look into it.

We sent over videos & didn’t hear back the same week so we called & emailed for a response.

We had a heavy rain the entire week and we would have to change the mop bucket under the ceiling fan every 30 mins. We called to follow up yet again the first week of July and they began to screen our calls.

Via email we let them know that this is urgent and extremely hazardous and require immediate attention, no answer. A few days later, we receive an email from Bessy saying that “ we haven’t forgotten about you and we will have our GM reach out to you on the 21st to discuss your file”.

No solution offered to date, today is also the 21st and we have yet to hear from them. Steer clear & take your business else where.

1 of 1 people found this review helpful.
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Curtis R from Toronto
Curtis R from Toronto
4 reviews Toronto, ON
0/10

Won't call you back if there is a problem

Bought the roof about 5 years ago from NSR. When installed they forgot to install the roof over my back entrance which I had also paid for. They did come back to install but the roof leaks. As does a section on the regular roof.

Brought this to the attention of NSR before COVID kicked off an they said they would send someone out which never happened. Have tried a few times to contact them. Did get a hold of them once and was asked to send in an email with pics which I did with no response. They said they are under new ownership and have no record of previous interactions. If you are dealing with them I would keep it all in writing but given they don't respond to emails not sure how useful that will be.

Have called them at least twice onto of the email with no response after more than a week.

The roof looks great but if you want it to not leak I would go elsewhere given they don't seem to be interested in backing their work.

1 of 1 people found this review helpful.
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Ken
Ken
0 reviews Toronto, ON
10/10

Stone Coated Shingle

I just had a new steel roof installed by New Steel Roofers. I decided to go with the Stone Coated Slate Roof as you can walk on it. The sales person, Chris was very helpful in answering our questions and making a recommendation on which style of roof to go with. The roofer who did the installation was Viktor and he did an incredible job. I could not believe that one person could have done all that work in 4 days. He worked very quickly and put in long days with only taking a short break for lunch. I could see that he took great pride in his work. Viktor answered any questions that I had and was always very polite and respectful of our properly. When he was done he made sure everything was cleaned up. Viktor is a great asset to your company. I recommend New Steel Roofers to anyone thinking of getting a steel roof.

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Company Response

Hi Ken, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and that your experience with both Chris and Viktor was a positive one; the sentiment is mutual. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Be well and safe! The New Steel Roofers Team

tim in Toronto
tim in Toronto
7 reviews Toronto, ON
10/10

Solid Steel Roof

I was looking for a company to replace my shingles after the 2018 wind storms. Luckily I came across a video by famous Toronto interior designer Mr. Peloso describing the process of installing a metal shingles on his own house.

The metal shingles were designed and installed by a company called New Steel Roofers. So I called them up.

Chris, the salesperson was knowledgeable about metal roofing products and advised on the benefits of the hidden fasteners used by the painted slate. No exposed fasteners = a more durable, water tight installation. The metal shingles are installed over the existing asphalt, which is first wrapped with a water-tight membrane. Ridge venting was also added to the roof to improve the overall ventilation.

The installation was done over the winter in 2018 by an expert crew.

Max did a great job co-ordinating the installation.

I've had no more shingles falling off the roof since then!

Thanks Max and Bruce!

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Jackie in Hamilton
Jackie in Hamilton
0 reviews Hamilton, ON
2/10

New Steel Roof - Long panels, "Unexposed" fasteners, low-pitched roof. DISSAPPOINTED

I hired NSR to install a steel roof on my house in March 2020. While they fulfilled their initial obligation: A new steel roof is on my house. I am not satisfied with the workmanship and the lack of response to honour the warranty. Bottom line: I would NOT do business with them again.

I decided on long steel panels with unexposed fasteners because of the low pitch of my roof. However, this was misleading as several dozen exposed fasteners were used along the edges of my roof and at some joints. I also expected single long steel panels from the edge of my roof to the peak. Two panels were required, one overlapping the other, joined with fasteners and sealant along the middle of the roof.

There are rubber washers underneath all these fasteners to prevent leaks. The fasteners were overtorqued so that the rubber squeezed out, exposing them to sunlight, which will reduce their lifespan (spot for leaking & corrosion).

I also have been hearing "popping" noises throughout the day. I suspect temperature changes cause the steel panels to expand and contract. Since the panels are fixed onto the roof, they are not allowed to move and rub up against each other or the fasteners. Since I have vaulted ceilings and no attic, the sound transmits into my house.

Also, caulking and gaskets used to seal the panels to the roof vents have started to separate/tear. NSR have yet to come in to do a service call.

The sad thing is that a simple Internet search show solutions for thermal expansion, unexposed fasteners, and installing long steel panels. NSR was very communicative - until they received final payment. I do not expect for them to honour any warranties.

4 of 4 people found this review helpful.
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AS Toronto
AS Toronto
12 reviews Toronto, ON
10/10

NO muss, no fuss, and perfect metal roof!

I have only compliments for New Steel Roofing from the time of the guaranteed quote to the completion of the job. I appreciate that they called to make sure we were absolutely satisfied with the work before they asked for the final payment, i.e. the remainder after the 10% deposit. The salesperson was very knowledgeable and the installation team was very professional and finished all work promptly and without problems. They cleaned up so well you would never know they were here. We love our new Metstar Shake Stone-Coated Roof and have received many positive comments from our neighbours. We highly recommend New Steel Roofers for anyone looking to replace their roof with one with a 50-year warranty. No need to keep repairing an asphalt roof, this one will last. Thank you, New Steel Roofers!

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Brad Howlett in Scarborough
Brad Howlett in Scarborough
2 reviews Toronto, ON
10/10

New Roof and Eavestroughs

We decided to go with a steel roof because this will be our forever home so a 50 year guarantee means that we will never have to put a new roof on our home for the foreseeable future.

We engaged with New Steel Roofers as they had some of the most positive reviews on HomeStars and they did not disappoint. Jennifer came over and did an excellent job explaining the product options and the process.

The project started on time in Feburary and completed within a few days after they started. The guys were courteous and clean.

Since completion, many neighbours have shared compliments on how great it looks! We went with the Stone Coated Slate in Charcoal and it looks amazing. Black eaves troughs and down spouts complete the clean and functional look.

I would recommend New Steel Roofers to any one who asked me if I had an opinion on who they should work with for a steel roof.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Replaced old shingle roof

We needed to replace our 14-yr. old shingle roof (the original builders' roof) and decided a metal roof made the most economic sense. We got quotes from several metal roofing companies but I must say that Jennifer from New Steel was by far and away the most informed, helpful and upfront about timing, costs etc. After visiting several houses where New Steel had provided a roof we opted for the stone-coated option as we don't like the shiny look of many steel roofs. We signed the contract in October with an agreement that it would be completed before the end of the year. The weather became most uncooperative but despite this New Steel were able to proceed with the work and did, indeed, get finished by just after Xmas - working through cold days and icy storms! All the New Steel employees are very professional and courteous. There was little noise or disruption during the install, which lasted precisely as long as they had quoted - what a pleasant surprise! We are delighted with the look of our new roof, it has excited numerous positive comments from our neighbours and we would not hesitate to recommend New Steel to anyone looking for a steel roof.

1 of 1 people found this review helpful.
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Kevin in Toronto
Kevin in Toronto
1 review Mississauga, ON
10/10

Roof replacement

We suffered significant roof damage in the 2018 wind storms in the Toronto area. We had a temporary tarp in place and needed a full roof replacement.

We originally hired another company who was slightly less expensive than the quote we got from New Steel. However, that company never showed up. After paying a deposit we waited months to get any information. No install date was set, winter came and no help was provided.

We turned to New Steel for help and were not disappointed. They were easy to reach and agreed to honour their original quote from months earlier. The crew arrived within days, and the job was complete in a week - and on budget.

We were very satisfied with their customer service and the crews attention to detail. We’re happy with the final product and with the whole experience.

Thanks.

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Matt McG in Ottawa
Matt McG in Ottawa
4 reviews Ottawa, ON
10/10

Spectacular service and craftsmanship; worth every penny.

We recently had our shingle roof (of roughly 15 years) replaced. The shingles were disintegrating, and we couldn’t put it off any longer. I wanted to do a metal roof because my family put one on our cottage 20 years ago, and it hasn’t aged a day.

We met Denis the sales representative at the Ottawa Home Show and he was a knowledgable, trustworthy gentleman who sold us on New Steel Roofers, as they are not only an installer but a supplier to other metal roof companies. Holly the coordinator was indispensable in acquiring the materials, setting up the job, and taking care of all the paperwork. Chris the project manager was terrific in coordinating the crew, who managed to install our new metal roof in a single day. Yves and his workers arrived early, had beautiful weather for installing a roof, did a tremendous job in terms of craftsmanship, and an excellent job in cleaning up after the job (leaving almost no debris or materials behind on the property).

While it was (admittedly) the expensive option for us to install a metal roof over conventional (and cheaper) shingles, I’m happy we did because the new roof comes with a 50-year transferable warranty, which will both increase our property value over time, and give us the peace-of-mind that no matter what happens with our home, the roof will never be a concern.

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More about New Steel Roofers Inc.

New Steel Roofers is a metal roofing company that services the GTA (see service areas). Forget asphalt shingles that will fail in 8 to 12 years. For your next roofing replacement job discover the advantages of a lifetime metal roof by New Steel Roofers.

With a 50-year warranty, large variety of colour choices, and fast installations, metal roofing is ideal for residential or commercial applications. We work with quality products and companies including, Decra, Metstar, Edco, Vicwest, etc…

CATEGORIES
Roofing
PRODUCTS
painted metal roofing products and stone coated metal roofing products.
SERVICES
metal roofing contractors
STYLES
tile, shake, slate, shingle, vertical panels
SPECIALITIES
metal roofing
WEBSITE
http://www.newsteelroofers.com
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
cheque, visa, master card, 12 months no payments financing on oac.
LICENSES
yes
MEMBERSHIPS
B.B.B
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty with a 50 year transferable non pro-rated warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.