Our metal roof was installed by New Steel Roofers in 2012. It was supposed to last forever. It is now leaking and New Steel Roofers refused to answer my calls -- sent only one email saying someone else should look at the roof. I finally got someone out (side note: not many companies will fix steel roofs that they didn't install) -- apparently the installation would incorrect. There is no ventilation and the screws are on the surface of the roof and coming out after just 9 yeas .... the solution ... A NEW ROOF!! DO NOT use this company.
ALL the water get into the garage badly, They don't honer to the warranty, no answers to the email and phone call. The caulking around the edge are so bad, screw is half fished out side the wood. Before you sigh the contract beware of it.
I am incredibly disappointed with this company. You would think after paying $14,000 for a new steel roof, it wouldn't leak. Water leaked into our gas fireplace (which now needs to be replaced), and down to our main floor ceiling. When I contacted them I received the run around, either not being contacted back or telling me to be patient (this started six weeks ago). No one even came to look at the issue, despite the 15 year workmanship warranty. I've opened a case with the Better Business Bureau and will be following up to ensure they pay for all of the damage this leak as caused.
We got our roof installed by NSR fall of 2018 and paid $85,000. In 2020 our roof began to leak and we reached out to Bessy to have it repaired. She told us that because of the pandemic, the company was extremely busy at the time and could not out and that she would call us back to schedule an appointment.
We called again a week later & we never heard back. We didn’t receive more heavy rainfall the rest of the year so we didn’t chase after them as we were trying to be as understanding as possible since they claimed to be extremely busy.
Fast forward to 2021 , we called NSR the beginning of June to let them know that we were experiencing a huge leak in the same spot and that water would be pouring out of our ceiling fan. We spoke with Bessy again and she advised us to send over pictures and videos and that she would look into it.
We sent over videos & didn’t hear back the same week so we called & emailed for a response.
We had a heavy rain the entire week and we would have to change the mop bucket under the ceiling fan every 30 mins. We called to follow up yet again the first week of July and they began to screen our calls.
Via email we let them know that this is urgent and extremely hazardous and require immediate attention, no answer. A few days later, we receive an email from Bessy saying that “ we haven’t forgotten about you and we will have our GM reach out to you on the 21st to discuss your file”.
No solution offered to date, today is also the 21st and we have yet to hear from them. Steer clear & take your business else where.
Bought the roof about 5 years ago from NSR. When installed they forgot to install the roof over my back entrance which I had also paid for. They did come back to install but the roof leaks. As does a section on the regular roof.
Brought this to the attention of NSR before COVID kicked off an they said they would send someone out which never happened. Have tried a few times to contact them. Did get a hold of them once and was asked to send in an email with pics which I did with no response. They said they are under new ownership and have no record of previous interactions. If you are dealing with them I would keep it all in writing but given they don't respond to emails not sure how useful that will be.
Have called them at least twice onto of the email with no response after more than a week.
The roof looks great but if you want it to not leak I would go elsewhere given they don't seem to be interested in backing their work.
I just had a new steel roof installed by New Steel Roofers. I decided to go with the Stone Coated Slate Roof as you can walk on it. The sales person, Chris was very helpful in answering our questions and making a recommendation on which style of roof to go with. The roofer who did the installation was Viktor and he did an incredible job. I could not believe that one person could have done all that work in 4 days. He worked very quickly and put in long days with only taking a short break for lunch. I could see that he took great pride in his work. Viktor answered any questions that I had and was always very polite and respectful of our properly. When he was done he made sure everything was cleaned up. Viktor is a great asset to your company. I recommend New Steel Roofers to anyone thinking of getting a steel roof.
Hi Ken, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us and that your experience with both Chris and Viktor was a positive one; the sentiment is mutual. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Be well and safe! The New Steel Roofers Team
I was looking for a company to replace my shingles after the 2018 wind storms. Luckily I came across a video by famous Toronto interior designer Mr. Peloso describing the process of installing a metal shingles on his own house.
The metal shingles were designed and installed by a company called New Steel Roofers. So I called them up.
Chris, the salesperson was knowledgeable about metal roofing products and advised on the benefits of the hidden fasteners used by the painted slate. No exposed fasteners = a more durable, water tight installation. The metal shingles are installed over the existing asphalt, which is first wrapped with a water-tight membrane. Ridge venting was also added to the roof to improve the overall ventilation.
The installation was done over the winter in 2018 by an expert crew.
Max did a great job co-ordinating the installation.
I've had no more shingles falling off the roof since then!
Thanks Max and Bruce!
I hired NSR to install a steel roof on my house in March 2020. While they fulfilled their initial obligation: A new steel roof is on my house. I am not satisfied with the workmanship and the lack of response to honour the warranty. Bottom line: I would NOT do business with them again.
I decided on long steel panels with unexposed fasteners because of the low pitch of my roof. However, this was misleading as several dozen exposed fasteners were used along the edges of my roof and at some joints. I also expected single long steel panels from the edge of my roof to the peak. Two panels were required, one overlapping the other, joined with fasteners and sealant along the middle of the roof.
There are rubber washers underneath all these fasteners to prevent leaks. The fasteners were overtorqued so that the rubber squeezed out, exposing them to sunlight, which will reduce their lifespan (spot for leaking & corrosion).
I also have been hearing "popping" noises throughout the day. I suspect temperature changes cause the steel panels to expand and contract. Since the panels are fixed onto the roof, they are not allowed to move and rub up against each other or the fasteners. Since I have vaulted ceilings and no attic, the sound transmits into my house.
Also, caulking and gaskets used to seal the panels to the roof vents have started to separate/tear. NSR have yet to come in to do a service call.
The sad thing is that a simple Internet search show solutions for thermal expansion, unexposed fasteners, and installing long steel panels. NSR was very communicative - until they received final payment. I do not expect for them to honour any warranties.
I have only compliments for New Steel Roofing from the time of the guaranteed quote to the completion of the job. I appreciate that they called to make sure we were absolutely satisfied with the work before they asked for the final payment, i.e. the remainder after the 10% deposit. The salesperson was very knowledgeable and the installation team was very professional and finished all work promptly and without problems. They cleaned up so well you would never know they were here. We love our new Metstar Shake Stone-Coated Roof and have received many positive comments from our neighbours. We highly recommend New Steel Roofers for anyone looking to replace their roof with one with a 50-year warranty. No need to keep repairing an asphalt roof, this one will last. Thank you, New Steel Roofers!
New Steel Roofers is a metal roofing company that services the GTA (see service areas). Forget asphalt shingles that will fail in 8 to 12 years. For your next roofing replacement job discover the advantages of a lifetime metal roof by New Steel Roofers.
With a 50-year warranty, large variety of colour choices, and fast installations, metal roofing is ideal for residential or commercial applications. We work with quality products and companies including, Decra, Metstar, Edco, Vicwest, etc…