Durabuilt Windows & Doors

Job detail: living room window
Installer name: Michail
“Came on time, quick installation. Looks great from what I see immediately after install! Noticed some scratches on the inside of the window pane but were very very faint. Overall the windows look great.
(Comments collected on-site by installers at the close
of the job, post verified by customer before posting)

Very unhappy with the windows. I have had them only 7 years and every window, 20 of them, the seals have broken. Durabuilt wants over $3000 for labor to replace them as only the glass is warranted for 20 years. So tell me, am I going to have to do this in another 7 years again? It is not just 1 or 2 windows....it is every window in my house (20 in total).

Great job on the install...Thanks very much!
Job detail: Single hung door w/ right inswing side-lite
Installer name: Nick
(Comments collected on-site by installers at the close
of the job, post verified by customer before posting)

“To the untrained eye – the install to me looks really good – no issues. I wanted to make sure someone at Durabuilt knew how happy I was and in awe with the 2 gentlemen that did my install. Steve and Morgan. These guys were very efficient, thorough, and friendly. They communicated well with each other and had a real system as to how both days would look. I suspect that part of the reason that Durabuilt is doing so well is because of guys like Steve and Morgan. Not only do they do the install but they also become the face of Durabuilt. Professional. That is what Durabuilt customers will remember.
– S. Steinke, Edmonton, AB”

“We would like to say that we are very pleased with our windows and doors. Mostly we would like to add how pleased we were with our installation crew. These guys were great! Very professional and the work was done in a very timely fashion. We are very happy with the product and the service was exceptional. Glen and his crew deserve to be recognized for the outstanding work that they do! - Denise & Ted Idle, Edmonton, AB”

“Just wanted to let you know how pleased we are with the work installing the window, it looks fantastic and fits the character of our home. Please tell the installer he did a great job and thank you so much! – Y. Walker, Edmonton, AB”

“We are very satisfied with our windows. We love them and are enjoying them so far. The service was excellent from the sales to the installation. Your installers were the best!!!!. They were very professional and respectful of our property. They installed our windows and cleaned the area so well after. They are highly recommended. You are all very professional. We are very sure that we will enjoy our windows for a long time. The whole experience was great.!!!! Once again, many thanks and continued success to Durabuilt Windows.”

Friend recommend durabuilt as I had been unsuccessful in finding a suitable company. The sales rep, Gord, was great and answered all the questions and really liked the installation crew (Dave). Efficient and paid attention to detail. Very competitive price for the service provided.

We purchased doors from Durabuilt about six years ago and were very happy with the product and installation. When we decided to start replacing our windows, we went
back to Durabuilt. They were very helpful at the showroom, answered all our questions
and gave us advice. The windows were installed within the time quoted. We were
very happy with the installers. The installation went well, no mess left behind and
they asked us how we wanted things done. Thank you Durabuilt---we will be calling
on you again.

Jan

Choosing the door and windows was easy enough and the sales adviser was always willing to help (no surprise). The installers were fairly good and did a decent job of cleaning up. The openers on the window were not the same as we had chosen when we had ordered the windows. We were told that those were the older model and no longer available. However, they were chosen only a few months previous to match the other ones in the house. Not a big deal, but would have been nice to have been told up front. They also still had the older ones on display in their showroom, so it was very misleading. Another issue arose during the install: two of the windows were the wrong finish. They installed the wrong ones (it was the middle of winter) and then had the correct ones ordered and reinstalled. This turned into a bit of an issue since the sales adviser at first did not believe us that it was his mistake, but since we were adamant that we had wanted frosted glass, not regular glass (due to no curtains or blinds), they agreed and had the windows replaced in a month or so. One other thing to be aware of is that they will not caulk around the window casing even if you ask them to. The installers claim that most people do not want this, so it is not done. We asked them to do it, but they refused. Another issue arose after a month or so when it was noticed that there was a "fish-eye" in the 7 ft x 7 ft bay window. They sent a service guy out pretty quickly to check it out and he took the measurements again to get a new one made (under warranty). They also need to replace the inside sill as it had a defect in it too so he took measurements for that as well. (I forget the service guy's name, but he even pointed out flaws that the installers should have fixed or done a better job of. He said that they would be done correctly the second time around.) However, after 2 and a half months, I am still waiting for that window and sill to be replaced. I have called and emailed on several occasions, even had a service rep promise to have it replaced by July 28, but still no word from the company. Overall, the product is good, the installers did an ok job (other than what I noted), but if anything goes wrong, then they are very slow in fixing the problem or addressing any issues. Don't expect your calls to be returned in a timely manner. So in summary, decent product for the price but lousy customer service.