Hired durabuilt to install all new windows in my house in may, 2019. Two weeks ago tried to open a window and two pieces fell out. A plastic clip and a metal spring of some sort. Called the company who set up a appointment date. Two gentlemen by the names of Sandeep, and Sonny showed up fixed the window and even gave me a few tips on maintaining them also. Excellent work in a timely manner and of course where wearing there face masks and we’re extremely courteous. Thank you Durabuilt
- Company Response
Dear Matt. Thank you for your review. We set a high standard for ourselves, we are sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have looked up your order, investigated your feedback further and it appears that you already spoke to our connect you team member, Chandan. A service ticket was logged in on Aug 11 after you had given all pertinent information and pictures of the parts. Based on our system you are scheduled for inspection on Sep 3. If this is not the case, we are available to discuss this with you; kindly reach us at firstname.lastname@example.org.
Thank you so much, and we look forward to hearing from you!