Dawn from Edmonton

Horrible customer care. When we first showed interest with Durabuilt they called us and followed up only a daily basis. But once they had our down payment it was a whole new story. They changed the installment date and said they didn't have our phone number so sent us an email with the new date. I called the day before to confirm they were still coming and that's when I was informed over the phone of the new installment date. Our windows were installed in August and by October we had condensation on the frame and windows. I called and asked if someone could come and see if this is normal and they sent out a technician 3 weeks later. The technician said Durabuilt uses 4 inches of insulation but only 2 inches were used on our windows. We felt this is why we were having so much condensation. The technician said the installer had to review this and someone would contact us shortly. I called 3 days later to follow up. I was told again someone would call me back shortly. A week later no phone call so I called AGAIN and was told that Durabuilt only uses 2-3 inches of insulation. Now I was very confused so I asked to speak to the manager. The manager was in a meeting so I was told he would call back later that day. No phone call. 4 days later I call back and ask to speak to the manager. I left a voice mail asking to please call me to explain who is correct. I've yet to receive a phone call from them. Durabuilt has the WORST customer care! All I would like is for someone to call me but apparently returning a phone call to a costumer who has given you money is just to much to ask. Would I recommend Durabuilt? Absolutely not.