Durabuilt Windows & Doors

Many mistakes were made by manufacturing staff making the patio door. Cannot read simple specs to make the door correctly and poor internal systems that staff do not communicate well in order to deliver a good product. We were told many times that the door was ready and stayed home from work to accommodate this and then the door was once again incorrectly made. After 4 doors being made, it is completely ridiculous the lack of attention to detail in manufacturing and the amount of errors that could happen. The staff are either very poorly trained or just don’t know how to build a customized door. The process started in July and it is now December and we are still without one patio door. This company completely lacks integrity, especially the sales staff who are completely dishonest with the customer. This company is all about the dollar and does not care about customer service or making sure the customer is happy. We even tried to contact the sales supervisor since the sales person, Craig was not returning calls. The supervisor is also dishonest and unresponsive and the president of the company was unresponsive. Worst customer service experience ever!