Abbey Air Home Services by Enercare

I had them come out to hook up a Pool heater and was immediately told that I had insufficient gas supply. Fair enough.

The technician told me it was MY responsibility to have it increased and that I should take it up with the person who sold me the Pool Heater. That's right, the HVAC guy I paid to come out and hook up my Heater told me it wasn't his job. It cost me $111 to have that professional consultation.
After a week of back and forth with Union Gas I was told the Abbey Air tech was just too lazy to fill out the form and that neither myself nor the retailer were authorized to do so.

Abbey Air offered no apology and acknowledged no wrong doing but said they'd apply the $111 to any future work they do. How generous.

EDIT: Despite the copy/paste reply below, no one ever followed up. Zero attempts made.

Mike did a super thorough job - really happy with the results. Will call Abbey Air next time we need any HVAC service!

Helge came out this am to service the air conditioner. While checking he found the capacitor was at lower level. He explained that during the summer while operating the unit most likely would break down, if I had it fixed now it would save $80. Service call. He had it fixed in a short time and was on his way. Have had Helge many tines for checking the furnace and air each year and would pick him all the time. Excellent service and worked recommend Abby air .

We are very pleased with Abbey Air services. We had our air onditioner repaired. The technician "Helge" was very knowledgeable, experienced and explained himself thoroughly on what he was repairing.

Murray did an excellent job as always. He was very professional and thorough. He has many years of experience and he loves his work.

Helge and Brendan resolved a start up noise problem with my A/C unit. They were professional and courteous. They took time to explain what they were doing and why. I have been an Abbey Air customer for many years. They have never given me a reason to look for another Heating and Air Conditioning company.

I just had my old furnace and air conditioner replaced last Friday, March 29th 2019 and was more than happy with the job. First the sales rep, Frank did such a fantastic job of his sales pitch that I abruptly cancelled two scheduled appointments that I had the next day. He was thorough and knew what he was talking about. He also got me a deal through Costco and together with a little rebate from the Ontario government as well as some rebate from Abbey Air I was able to save some money on the deal. He also follows through on what he promises, like getting me a technician to pair with my wifi which the installers were unable to do so. As it turned out I was given a new and better thermostat the following Monday. Now that's service. And oh, the installers were not bad either. The team of Adam, Pete, Todd and Andrew worked diligently all day and did a fantastic job. They were polite and Adam even took the time to explain what they were going to do and to ask them any questions that I may have for them. All in all I am extremely happy with the work that they all did and I would not hesitate to recommend Abbey Air to anyone.

Very happy with whole experience dealing with Abbey Air right from my initial phone call to their technician Joe arriving on time to fix my furnace. Joe diagnosed the issue, found the problem, ordered the part and returned next day to fix. Will definitely use them again and will recommend to all my friends.

What an amazing experience from start to finish! First off Frank came by as the sales rep and talked us through the deal (through Costco) He was amazing and came back a second time when I asked for some options on placement of the A/C. Went above and beyond with the explanation for both me and my husband. Adam, Andrew and Pete came on the day of installation and worked diligently to complete the job with the respect and care you would expect- they were wonderful. Cleaned up everything that was disturbed and worked like superstars. Would not hesitate to recommend Abbey Air services!

On time, thorough, explained everything to me, friendly. Good job overall. No issues what so ever.