Reliance Holmes Heating And Cooling Ottawa

Well done guys! Professional, courtious, and informative. Dustin, Greg and Kyle M. showed up at my mobile home, explained the total procedure, and got to work. These three work well together. They respect and compliment each others work throughout the entire installation. Afterwards, Dustin ran over all the details of the new system, and demonstrated how it worked. They left the job site cleaner than when they found it. I got a confident feeling about the product as well as the company. Thanks guys.

Hys and Ryan A were awesome. Quick, efficient, and very personable. Would recommend in the future. They went above and beyond to make sure they were not disruptive during their work and were very friendly.

At first I tried to get quote from another company, but I was not satisfied with the communication, there are several times no call back from the sales person, so I decided to call Reliance, and it turns out everyone in Reliance is very responsive.

Mark helped us with choosing the model and explained everything we need to notice patiently. Ryan C. and Costa came to install the AC today on time, what a great team! They kept working outside even it was raining heavily today, and they did a very good job. They cleaned up and everything is tidy. Thank you guys! I feel very comfortable to go with Reliance.

After having problems with both my HVAC unit and furnace, I opted to get the Reliance monthly protection plan, which includes annual maintenance for both units, following good service after calling them out for an issue. I've had the plan for a few years and every one of the techs that comes out has been professional and within the confirmed time range. Only one has tried to up-sell me on a new system and he didn't push it when I declined.

The reason for the lower score is because of the customer service over the phone. For one thing, giving your phone number to Reliance will ensure that every month (or more frequently) without fail, you will be phoned by Reliance to ask how old your furnace is. Even if you tell them the first time, they will phone back the next month to confirm that your furnace is aging at the same speed as everything else on this planet. No amount of begging or pleading will get you off this list. Believe me, I have tried. They always say I'm off the list but the very next month they're back at it again. In the end I have just blocked the number.

Second, and less annoyingly, is that often when I call to make an appointment the customer service rep seems confused as to why the previous appointment only looked at one system. I prefer to have maintenance for the furnace before the winter and the HVAC before the summer, but this sometimes causes no end of confusion. It's always been worked out, but surely I can't be the only person who does this.

Overall I've been satisfied with the service, but my interactions on the phone could be a lot better.

Greg and Kenny from Reliance Holmes arrived shortly after 8 am and were finished by 2pm. Great installation and they cleaned up afterwards. Both were friendly and provided lots of information on the products installed. Greg explained how the thermostat worked and even managed to get the new thermostat to control my humidifier next to the furnace. Very happy with the product so far and the service was great. Even salesman Mike Jovic dropped by to ensure everything was going as planned.

Dustin called me 15 minutes before arrival so I was expecting him. He and Kyle were very polite and got to work immediately. I felt that they worked very efficiently and were finished sooner than I had expected. They left everything very clean and tidy and I was very pleased with the result.

The Reliance techs have always been timely, polite, knowledgable and clean. Despite the advancing age of the equipment they have kept it in top working condition. I have had only one emergency service call and this was answered and corrected in less than three hours. I thouraly recommend their service plans as great value for money

Eric arrived on time and knowledgeable about the service call. He politely described everything that he was doing, ensuring that I was included in all aspects of the annual maintenance check. I would have no hesitation to have him back in my house again.

From the time they entered the house until they were finished the job we are received excellent service, with efficiency, speed and very personable . Greg and Kenny are very good employees.

Hys and Ryan were very professional and courteous. It was a difficult installation because of the layout of the house, but they persisted and kept me informed of the progress throughout the day. I couldn't have been more impressed with their abilities and professionalism.