Reliance Holmes Heating And Cooling Ottawa

Had a few quotes and the a from reliance was the most reasonable. Install is very clean and team very professional. HYS - ryanA was the team. Warranties and all seem best of the quotes as well. Only be a few weeks now but all working perfectly.

Thank you, Reliance for making the process of replacing my AC so easy! From start to finish the service was fantastic. Mike from sales was extremely helpful and responded to any calls or emails quickly. Ryan C and Costa were professional, polite, clean, efficient, and very pleasant to have working in my home. I will absolutely be recommending Reliance, Mike, Ryan C and Costa to friends and family.

We had a wonderful experience with Reliance from start to finish.
The salesman Pat was very knowledgeable on products and rebates and was not pushy with us. He was also quick to respond to any questions I had via email.
The installers Derek and Chris were also very professional and a pleasure to work with. They were fast, clean, and did a great job in a small, 130 year old space.
I would recommend this service to anyone.

I rent a water heater from Reliance in a condo rental unit - replacement was done promptly when it started to leak. Most recently, I have started using the company for AC services. While services from technicians were very satisfactory, I think the call centre needs improvement. I've missed a few hours of work waiting for technicians only to discover that an appointment I rebooked was not updated or booked on a different day by an agent. Not good. This has happened twice now.

Salesperson, Trevor Jacob, was great! He spent an hour with me discussing everything from A-Z re: central air conditioning. He was friendly, knowledgeable, yet professional. Other companies I had in for quotes, spent only about 10 minutes and simply gave be a quote. The two installers, Tyler and Costa, were very efficient, hard working, friendly, polite and informative. I would recommend Reliance Home Comfort without question!

Derek and Chris did an excellent job on the installation of my new Carrier furnace last fall. A neat, tidy install, cleaned up, answered all my questions. Other sales people I had in to quote on an AC said (without prompting) that it was a very good installation).
But this spring I went with Reliance for a Carrier AC and specifically requested Derek & Chris to do the install and they did another great job. Thanks Derek and Chris. Will recommend you to anyone looking for HVAC products & services.

From Morgan Charlebois in sales to Tyler and Chris installing the system, this company bent over backwards to earn our business and respect.

This is the best experience we've ever had buying and getting installed central air. We highly recommend this company.

First I'd like start with how Hys and Ryan A. repaired the trust I have with Reliance Home comfort. It it wasn't for them selling me on this company, I would have made them de-install the entire equipment and closed my account. Take my words to all new clients out there, record every conversation you have with the salesman cause more then likely, what he says will not be what you get and if you're anything like me and know nothing about air conditioning then you're in for a rude awakening. DO NOT take their words for it as not every salesman are honest. Some only cares for the sales pitch. I was debating between two good rating company for my new air conditioning and the only reason why I went with Reliance Home comfort was because the salesman made me believe that I was getting more for my $. During my first conversation with the salesman, I asked him to explain how their company was better then others. I was told about their warranty and that their installation included a thermostat that could be controlled by phone, a new breaker, a condensate pump and the "do not pay" option plan, ALL at no extra cost. When I was still hesitant and couldn't make up my mind on which company to use, I had another conversation with him and I was told that Reliance Home comfort didn't just flush out old lines but installed new one. So, with everything said, I though that Reliance Home comfort went way beyond all other company to ensure things were done right. At the end, a $300 was added for the thermostat which I decline, a $50 for the option plan which I had no other choice then to pay, NO NEW lines was installed as this would have meant breaking my ceiling, NO NEW breaker was installed has none was required, and the installer was not aware that he had to install a condense pump but lucky for me, he had one left on hand and was more then happy to install. My experience with the Reliance Home Comfort and if I would recommend them to a friend, I'd say only if their salesman was as honest as their installer Hys and Ryan A. Thank you guys for your honesty, the good work and keeping my house clean.

Very prompt service after choosing AC from the sales rep. He was very helpful and the installers , Derek and Chris did a great job. Professional, tidy, and gave us helpful tips and instructions about the new unit. We are very pleased with their service.

The installers were very professional and friendly. They spoke highly of the product they were installing and did all the work in a very timely manner. I couldn't have asked for better service. Job very well done!