Call Centre Service Needs To Improve
Heating & Air Conditioning review in
Ottawa
I rent a water heater from Reliance in a condo rental unit - replacement was done promptly when it started to leak. Most recently, I have started using the company for AC services. While services from technicians were very satisfactory, I think the call centre needs improvement. I've missed a few hours of work waiting for technicians only to discover that an appointment I rebooked was not updated or booked on a different day by an agent. Not good. This has happened twice now.
- Approximate cost of services:
- $500.00
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- Company Response
Thank you for your review. I apologize for the rebooked appointments, and appreciate your feedback. -Haley