Novel Care Inc.

We decided to purchase a new boiler and ductless air conditioning system after our regular annual boiler check. They looked after us for many years. The technicians arrived early, respectfully removed their shoes and consulted us about the best placement for the new boiler and ductless system . The work was done quickly and they clean-up after. Phil and Rahim were, as expected, both professional and personable. Great customer service.

David was very professional right from the beginning. He came and diagnosed the problem with our boiler and then he gave us all the options to fix it.
With all the information and quotes in our hands we made the decision of replacing the boiler and install a multi zone ductless air conditioning at the same time
David and his assistant came, they removed the old bailer and installed the new one in no time. Thank you to Novel Care and David for the excellent work.

Boiler needed replacement during an extreme cold day Jan 2020. Darren inspected promptly and the news was not good, so I opted for a new Combi boiler . They arrived the following morning and had me back in heat by that evening. Very experienced technician (Mike ) was knowledgeable, polite and shared his steps. Overall a super pleasant experience despite the circumstances. I have used this firm for >10 years and bought 3 major pieces of equipment( multi zone ductless air conditioning system) from them. It has always been a positive experience.

Vincent provided exceptional service when our furnace broke down. The solution was simple but we could not figure it out ourselves. He also went above an beyond by addressing the valve for our humidifier. It had been seized and would not turn on.

After contacting another company who left us with a ridiculously high quote and the likelihood of being without heat for a few days we reached out to Novel Care , Jeff who very quickly worked with us to sort out our boiler problem for a much more realistic price and talked us through everything. The technician was very knowledgeable, respectful, and friendly. We are so appreciative and will for sure be coming back to them for anything else we need in the future.

First time customers. We had our boiler , hot water tank and ductless ac installed by Novel care . We were happy with the work Sean and Tyler M. did for us. They were very personable and professional. Cleaned up after they were done. There was a slight problem which Thomas came and fixed for us. Andrew gave us a quote which was reasonable. We would recommend Novel care to friends and family.

Joe and Ryan came to the house this morning to install a combo boiler system. They were quick and efficient and left me with a lot of good tips for operating the system both in winter and summer. I was very impressed with the service and the courtesy of both of them. I wouldn't hesitate to call on them again!

I went with Novel Care after working through multiple quotes from other providers. Not only did they solve simple problems that others deemed "unsolvable", they made common-sense suggestions that worked specifically for my 105 yr old 650 sq foot character home. They had the unit installed in a day and worked tirelessly until it was functioning to the best of its boiler high efficiency potential. I never realized how uncomfortable my house temperature was before! Worth every penny. Thanks Team
Novel care.

We got a new boiler and tankless water system. They have awesome service from start to finish. They really know what they are doing and stand by the quality of their work. We got a few quotes and they actually came in lower, with a higher quality product. We also got a Ductless air conditioner unit from them years ago and never had any issues. A positive experience all around. Would highly recommend.

It’s never fun when your heat goes out, but Seth made it worthwhile. Less than two hours later we have heat again and the bulk of our annual servicing is done. Seth was fabulous, fun, and informative - definitely deserves a raise. NovelCare has a reputation for quality and service and I can see why. I will be calling them again.