Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
155 West Beaver Creek Rd Unite 6 Richmond Hill ON L4B 1B4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winnerBest of 2020winner

Reviews for Novel Care Inc.

Average customer rating:
9.7 10 (319 reviews)

Sort by

Private User
Private User
Private User reviews Toronto, ON
10/10

Panasonic ductless system & vissmann Boiler

Very happy with our new Panasonic ductless and Viessmann boiler installation! Mark and his help install New system is performing like a dream. Mark provided very helpful information as I peppered him with questions. Special thanks to Alan who was a pleasure to work with through the quoting process!

Was this review helpful?
Private User
Private User
Private User reviews Washago, ON
0/10

Routine ac maintenance

I was pleased when I got a fast appt for routine maintenance.

The tech was pleasant enough.

He wore a mask but no gloves.

I can understand maybe they might be a safety issue or awkward handling equipment.

He did not seem to know how to fix the problem and had to come back a second time but still did not know.

Gave no indication how or when he would know or would be back.

The work order was very vague compared to other companies that I have used.

This makes it difficult if somebody else has to come in afterwards.

I had to call another company for emergency service the following day. They came out within a few hours.
The second company identified the problem and ordered parts. They did not want to put blame on the first tech but the system was working before he serviced it.
Will not use them again.

Was this review helpful?
Company Response

Thank you for taking the time to give feedback!
Since you have not provided your name, we can not locate a file for you and are not sure if you have the right company! We have a customer service at our head-office that deals with any complaints and would have gladly helped you if you had contacted us!
Having said this, I should also indicate that we have different technicians for maintenance and diagnostics! The technicians that do regular maintenance don't have the tools or the expertise to do diagnosis! That is why we always make sure to know whether the client is looking for maintenance or they are looking for diagnoses and trouble shooting!
So even if it was our company you called it seems from your own words that you called for maintenance!

Private User
Private User
Private User reviews Toronto, ON
10/10

Panasonic ductless heat pump and a wiseman Combi boiler

Very pleased with the service I received from start to finish , installation off my multi zone Panasonic ductless air conditioner and my boiler were done as planed and were promised , no surprise at the end , all very reasonable and will certainly use the Novel Care again. Highly recommend.

Was this review helpful?
David in Toronto
David in Toronto
0 reviews Toronto, ON
10/10

Good customer service

The installation was well done. I initially had a complaint about payment (be sure to read the fine print about payment being due promptly once service is done; they prefer cheque over credit card or else a surcharge will be applied), but it was resolved to my satisfaction. Novelcare provides great service with good product at a competitive price. I would recommend them to family and friends.

Was this review helpful?
Tony in Toronto
Tony in Toronto
1 review Toronto, ON
10/10

Boiler and ductless air conditioner

From the no pressure and extremely informative sales process to installation Novelcare was extraordinary! When our boiler died - Darren gave me all the options available without the pressured "up sells", acknowledging and respecting our budget, delivering EXACTLY what we needed. I was a tad weary about the install given how my old exhaust pipes were hidden and run through the ceiling and when the install techs arrived on site they were VERY professional, knowledgeable and put me at ease with their confident "we got this" attitude. Shawn and Ryan you guys are awesome! My wife was at home during the installation and was super impressed with their politeness and explanation of exactly what they were doing. She said the installation was a breeze and when I came home I was honestly a bit surprised at how clean and precise their work was - it was absolutely great.
NovelCare has gained a client for life.

Was this review helpful?
Private User
Private User
Private User reviews Burlington, ON
10/10

Heat pump / ductless air conditioner & central Ac installation

Awesome service from Ryan & Linden today with our ductless / heat pump installation . We had a smooth experience right from booking; the quote we recieved was spot on, they arrived right on time, provided a detailed explanation of their services and assessment, and were professional. Thanks Novel Care team!

Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Air conditioner maintenance

I called Novel Care for our annual air conditioner maintenance. They have been providing this service to us for the last decade or so and we've never had an issue with our machines. Remona was wonderfully helpful and made it easy to set up the appointment. Vincent was the repair-person deployed to our home. He was incredibly friendly, efficient, and service oriented. Without prompting, he gave us tips to improve the maintenance of our machines. It all took about half an hour and the cost was fair. We were pleased.

Was this review helpful?
Private User
Private User
Private User reviews Mississauga, ON
10/10

Ductless air conditioner , multi zone heat pimp

Very fast and efficient courteous ductless installation. They were very knowledgeable and professional not only did they install air conditioner, they also fix the an issue with my boiler Which was not there installation with no extra charge. Very Happy.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Multi zone ductless system and a combi boiler instillation

I'm honoured to have worked with Alan and the awesome group at Novel Care. They installed a combi boiler ,great work and happy with there work! Novel Care also Install Multi zone ductless air conditioning system at my in-laws home and they were very pleased with the experience. Recommended!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Novel Care Inc.

We repair, install and service: Air Conditioners * Heaters * Ductless Air Conditioners * Furnaces * Hot Water Tanks * Tankless Water Heater * Hydronic Heating Systems (BOILERS)

4 Hour Emergency Service, OPEN 24/7 - GTA'S Fastest Service!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioners Air Handlers Heat Pumps Indoor Air Quality Ductless Air Conditioners Furnaces Fireplaces Tankless Water Heater Boilers HRV Units
SERVICES
4 Hour Emergency Service, OPEN 24/7
BRANDS
ALL MAJER BRANDS - see our website for our list of manufacturers
SPECIALITIES
Novel Care offers a unique financing plan where you do not make any payments or pay any interest for up to 6 months!
WEBSITE
http://www.novelcare.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
cheque,visa, mastercard, debit
LICENSES
TSSA ,WSIB
MEMBERSHIPS
BBB , CFIB ,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Equipment warranty will vary according to the manufacturer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.