Vaglio Fireplace Centre

I bought a replacement gas insert for my cabin in Point Roberts Wa. I bought the same model as I had that worked fine for 25 years.
I was told it was set for propane which is all that is available in Point Roberts.
After 2 years of trying to get it to operate and $1,000.00 of gas fitters time I took it back to Vaglio.
I had been in constant contact with the salesman but none of his advise was helpful.
When they looked at the unit it was discovered that there were parts missing and the unit was never going to work until these parts were installed. It took several weeks for them to get the parts and get the unit working properly.
It was at that point that they blamed me for all the problems!
My advice to anyone buying from Vaglio, have them deliver and install and dont pay until it is up and running. If you plan to do your own installation or hire your own installer buy from another company!

We purchased 2 Regency Horizon gas inserts from Vaglio Fireplace two years ago and we're still very happy with our selection. Angus and the rest of the staff were very accommodating throughout the initial process and promptly returned our calls regarding any questions or concerns we had about the installations. They provided great recommendations and very informative feedback. The installers were friendly, professional and very diligent in their task. And again when called upon to do a recent maintenance check-up. I would strongly recommend their services.

False promises, dubbing for full payment in 1st week when the only thing done was removal of old unit. Horrible public relations, I had to call for the final permit, logs installed improperly....carbon sensor out of working order due to build up. Worst experience....DO NO USE VAGLIO!

When I moved in to my apartment I unknowingly inherited a problem gas fireplace which was emitting carbon monoxide due to a faulty installation carried out by an unqualified individual.
I contacted Vaglio Fireplaces who I knew had been in business for many decades. Vaglio sent me their qualified employees who speedily diagnosed the problem. I now have a beautiful new gas fireplace insert providing me with peace of mind and safety together with lots of comfort and enjoyment.
I highly recommend Vaglio Fireplace the experts you can trust to do the job correctly.

We bought a house with a 28 year old gas fireplace. We went into the store and Dawne helped us with pricing out a bunch of options. She happily kept quoting us as our plans changed. Once we finally decided on the unit, it was installed quickly and neatly. They arranged for the permit, and scheduled the inspector as well.

I bought 2 gas and 1 electrical fire places with installation and I'm 100 percent satisfied customer. Each of my query's was met with a professional and accurate answer that helped with ability to be able to both choose and make sure I was able to have a fireplace that I wanted and was right for the room. I'd like to thank KJ and Vaglio's installers team!

I recently bought a fireplace from Vaglio and am 100% satisfied with both my purchase and the service I received. I was warned that because I had an older home, things might not go as planned once the walls were opened up and the installers saw what was inside. I decided to go ahead anyway and am so pleased that I did. My new fireplace looks amazing, heats my family room well and though the installers did run into a few problems, they were able to work around them (whew!) and get my new fireplace in and running. Chris, the owner, is a true professional and kind of an old school businessman. It's obvious that he cares about his customers so I would highly recommend all my family and friends do business with Vaglio.

Vaglio Fireplaces has a great and updated variety of fireplaces for consumers to choose from. They are stylish and at reasonable prices. Installation was included and the technicians were very meticulous about things working right, which I appreciated. Very great service

We purchased a Fireplace insert for our aging wood fireplace to save money on our heating bill. We were very happy with the selection and service at Vaglio so much so that we purchased another unit for another property we have. We have saved a lot of money and are much warmer that before when so much heat was escaping up the chimney.

We purchased a new Regency Alterra CI1250 wood burning fireplace insert through Vaglio and had them install it. From start to finish they were professional, helpful and competitively priced. We were very pleased with the result and would highly recommend them. They also referred us to someone who partially rebuilt the chimney and did a great job.