Richcraft Homes

Terrible quality:
1. Nail holes on every trim
2. Holes, scratches on hardwood floor
3. Terrible paint job
4. My model is Millwood, it's 2nd floor landing width is 6 inches shorter than construction plan. My door trim got cut in half. Richcraft said it is not a defect.
5. Leaking garage ceiling
6. Broken window not replaced 6 months after move in.
7. Shower door not installed unless you email its CEO, Steve
The listing can go on and on...
On top of that, the cutomer care at Richcraft is appalling.
No one would answer the phone at the site office. Your emails to site office are not replied, or takes two weeks to reply.
Tim, the construction manager, always make excuses to cover up for their mistakes and he has no respect for customers.
I would not recommend buying from this company.

The craftsmanship in our home is so poor that we need approx 10k to redo the main level and one day the top level. Railings were not installed. Pot lights keep going out. Caulking is missing on most things, not one thing in my house is flush or smooth. Richcraft gives you the biggest run around and will say whatever they need to to deflect. Keep your receipts people! Never miss a deadline for reports and have a good lawyer! The price of our home is NOT in anyway what so ever worth what we got. So so so much more but there just isn't enough space to explain the never ending drama.

I bought a house with richcraft . The model home is definitely not as the house they pawn off at you. Its like false advertisementThis whole process has been extremely unprofessional, no craftsmanship, low quality work and no customer service at all. I was anticipated and excited to see what I was waiting for after seeing the model home, and expected the same craftsmanship and quality of work. However, what I saw was the complete opposite of the model home. I honestly dont know as to
Where to start. The defaults , incomplete work, mistakes and the complete opposite of the aesthetically appeasing model home I once visited is what I encountered. In comparison to the model home and the house you receive its like expectations vs. Reality. I thought this company was one of the top builders in Ottawa but most definitely not. Do not go with this company ! I reached out to the lawyer they suggested and showed the pictures of their work his response based on the pictures you sent me the house looks used but end of story whether satisfied of the finishing product or not .. you have to close and take it up with them or else you will be penalized!!! This is not a free home, I worked hard to generate the down payment and its not a cheap house .

My 2nd floor hallway was built way shorter as per design which failed to accommodate the railing.

-Notified Richcraft earlier November
-nothing has been done
- notified after PDI on Dec 6
- Richcraft told that its a perfectly acceptable detail for home delivery - closing date Dec 13

Was bullied by one particular staff , he asked me to remove my post seeking advice in a Homeowner Group which he supposed not be in.

I move in more than 1 year . Notice my garage door is not same as my neighbour next door. It is not insulated .and the neighbor door full insulated. The office contact Amigo door and said it is correct door .semi insulated. I Will try to contact Tarion yo resolve the issue.
Hope this will help richcraft home owner to watch for.

Our purchase experience with Richcraft is the nightmare in our life. Our basement window has a crack which was leaking water and they sent the unprofessional worker to patch the wall from outside and the same location leaks again after rainy day. The same window pane was replaced twice due to multiple issue and the issues still remain. The worst of the worst is that their worker keep creating new issue during service appointment without properly fixing the old one. During the lawn leveling conduct by Richcraft, the excavator hit our AC unit and the assessment was scheduled two weeks later without caring our family is living in a extremely hot weather without using AC. Skipping scheduled fix seems normal to their worker. I would stay away from Richcraft for rest of my life.

Bluntly, they don't care. I've had nothing but problems dealing with them, from their design process to their terrible customer service. Wasting alot of my time and nothing but frustrations. I've been waiting for things to be fixed for months now via warranty. They are disorganized or just assume you will forget about things. I wouldnt recommend them to anyone. A good builder would stand behind the product and go out of their way to get things fixed, especially for the prices they are charging. I have a list of issues dealing with them. Avoid this builder. Incompetent people, bad attitudes, not helpful or willing to make proper repairs Stay away. The only positive was the sales people, after that nothing but frustrations and headaches.

I couldn't wait to leave my Richcraft rental. Not only had the upkeep of the building decreased in the last few years, but reaching staff to help you with an issue or needed repair was near impossible. There were multiple repairs needed in my unit that were never even acknowledged after being reported.

Not to mention the noise aspect. Clearly these apartments were not properly insolated. I reached out multiple times to file a noise complaint only to be brushed off or told there was nothing they could do - despite there being a clause in our contract about noise. The staff is not the least bit sympathetic.

I am happy to be updating my earlier review of this first experience with Richcraft during a pandemic. Everyone we have dealt with to date has been super polite and professional however, as a consumer, a new home purchase is very significant and emotional on many levels. For me, at my stage of life, this will be my dream home, my forever home. I am providing this feedback in hopes of signalling certain areas for improvement for the initial stage.
We signed our Agt in Sep 2020 for a Dec 2021 possession of detached home. Via email we submitted questions for structural requests; -*more info for clients would be beneficial on types of requests that could/should be made here as well as the items submitted and the justification of each outcome. *Equally important is to provide firm deadlines for clients for each stage so there are no surprises.
Our Issue was when we switched an initial request that was understood as approved for an upgrade to the exterior to a different material and were told it couldn’t be done ‘now’. Was the original request missed? *Our decision to commit to purchase this home was made after confirming that this would be an available option. Almost 5 months in, we are told it wouldn’t be possible and that no further requests could be made (in consideration of numerous factors: staffing, backlog etc.). With this news, we felt pressured to sign off on our existing requests and as the home’s exterior is very important to us , we were very unhappy. Where a call to their Head Office did not provide us with our request being accepted, it did however, provide us with more detail on why it could not be accepted. (It is a new model and exterior upgrade options hadn’t been planned for as of yet.) Although this is not an ideal situation, we are looking forward to the rest of our experience with Richcraft in making this home ours.

We have lived at Fieldstone Rentals in Barrhaven for the last 2 years and are SOOO happy to be leaving! Living here has been horrible! We can't wait to leave. Don't count on Richcraft to provide you with any assistance regarding noisy, horrible neighbours - they don't care about YOU. They care about covering themselves. They will not address any issues regarding plumbing, electrical issues, shower doors that fall on you when you take a shower. These units are so cheaply built and forget any peace and quiet from the unit above or beside you. The walls and floors are paper thin. Two words - STAY AWAY!