Richcraft Homes

Builders
2280 St Laurent Boulevard Ottawa ON K1G
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Richcraft Homes
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37%

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Reviews for Richcraft Homes

Average customer rating:
3.7 10 (39 reviews)

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Jen in Guelph
Jen in Guelph
2 reviews Ottawa, ON
0/10

Worst builder/terrible experience

I closed on my new Richcraft Baldwin this week. My experience with Richcraft has been a nightmare so far. I have owned urbandale and Uniform homes - amazing experience from signing to handover. Highly recommend Uniform especially. We chose richcraft because we loved their layouts. I started noticing problems with the exterior of my house in July and notified my sales agent in Westwood. These were not small issues (e.g., garage roof overhang 2 inches higher on one side than the other). The exterior of my home still looks terrible (see photos), I have chipped masonry, broken front window, broken outdoor faucet, metal trim over the exterior fireplace is too short and water/bees can get into the house (reported this twice), an uncovered hole on the right side of my house - perfect breeding ground for mice, over it soffits, didn’t have a dryer vent on the exterior - no one noticed until I pointed out at PDI), dents in my metal trim work for my upgraded Baldwin D, caulking hanging off the exterior walls…and now to the interior. I had my PDI last Wednesday, all the floors were covered (thank god I took photos during he PDI to prove this) as there were electricians, painters and plumbers working. When I got possession Monday at 5pm, I was shocked at the damage to my hardwood and the terrible workmanship and poor installation of tile. I have over 80 chips, peeling, nail pops, end cuts put together on the hardwood area alone. Chipped tile, tile that was not properly cleaned and now have huge mortar chunks that have dried, tile where the installer used a pencil to make the entire floor and then never bothered to wipe it off, so now it is part of tile, a warped diverged in my ensuite shower, chip in bathtub… and the house was filthy. I went to eurotile and showed video of the house that richcraft left me with to get advice on how to even clean the tile enough to fill out my 24 hour surface report. They were shocked, told me to leave it for them to figure out. Also went to Continental flooring re my extremely damaged Lauzon floor ($15k upgrade) and the manager I spoke with was also shocked when I showed him my videos and photos. He told me not to clean the floor, as he will be called by Richcraft to look. So, if you want to spend your time pre-close begging for major issues to be fixed, and at PDI, and then be shocked, angry and disappointed at close - buy a richcraft home. Here are a few photos to show you the quality you will be getting. The only good thing is that you have to drive past my home to get to the new model homes, so the terrible workmanship should be partially visible to prospective owners. (Note, every piece of green tape is an issue)

2 of 2 people found this review helpful.
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Yong
Yong
2 reviews Ottawa, ON
0/10

Possibly worst home builder in Ottawa

Our purchase experience with Richcraft is the nightmare in our life. Our basement window has a crack which was leaking water and they sent the unprofessional worker to patch the wall from outside and the same location leaks again after rainy day. The same window pane was replaced twice due to multiple issue and the issues still remain. The worst of the worst is that their worker keep creating new issue during service appointment without properly fixing the old one. During the lawn leveling conduct by Richcraft, the excavator hit our AC unit and the assessment was scheduled two weeks later without caring our family is living in a extremely hot weather without using AC. Skipping scheduled fix seems normal to their worker. I would stay away from Richcraft for rest of my life.

3 of 3 people found this review helpful.
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Kyle from Ottawa
Kyle from Ottawa
2 reviews Ottawa, ON
0/10

They don't care

Bluntly, they don't care. I've had nothing but problems dealing with them, from their design process to their terrible customer service. Wasting alot of my time and nothing but frustrations. I've been waiting for things to be fixed for months now via warranty. They are disorganized or just assume you will forget about things. I wouldnt recommend them to anyone. A good builder would stand behind the product and go out of their way to get things fixed, especially for the prices they are charging. I have a list of issues dealing with them. Avoid this builder. Incompetent people, bad attitudes, not helpful or willing to make proper repairs Stay away. The only positive was the sales people, after that nothing but frustrations and headaches.

3 of 3 people found this review helpful.
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C.K
C.K
1 review Ottawa, ON
2/10

Rental Nightmare

I couldn't wait to leave my Richcraft rental. Not only had the upkeep of the building decreased in the last few years, but reaching staff to help you with an issue or needed repair was near impossible. There were multiple repairs needed in my unit that were never even acknowledged after being reported.

Not to mention the noise aspect. Clearly these apartments were not properly insolated. I reached out multiple times to file a noise complaint only to be brushed off or told there was nothing they could do - despite there being a clause in our contract about noise. The staff is not the least bit sympathetic.

1 of 1 people found this review helpful.
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S in Moncton
S in Moncton
1 review Ottawa, ON
7/10

Experience During Pandemic after signing initial agree

I am happy to be updating my earlier review of this first experience with Richcraft during a pandemic. Everyone we have dealt with to date has been super polite and professional however, as a consumer, a new home purchase is very significant and emotional on many levels. For me, at my stage of life, this will be my dream home, my forever home. I am providing this feedback in hopes of signalling certain areas for improvement for the initial stage.
We signed our Agt in Sep 2020 for a Dec 2021 possession of detached home. Via email we submitted questions for structural requests; -*more info for clients would be beneficial on types of requests that could/should be made here as well as the items submitted and the justification of each outcome. *Equally important is to provide firm deadlines for clients for each stage so there are no surprises.
Our Issue was when we switched an initial request that was understood as approved for an upgrade to the exterior to a different material and were told it couldn’t be done ‘now’. Was the original request missed? *Our decision to commit to purchase this home was made after confirming that this would be an available option. Almost 5 months in, we are told it wouldn’t be possible and that no further requests could be made (in consideration of numerous factors: staffing, backlog etc.). With this news, we felt pressured to sign off on our existing requests and as the home’s exterior is very important to us , we were very unhappy. Where a call to their Head Office did not provide us with our request being accepted, it did however, provide us with more detail on why it could not be accepted. (It is a new model and exterior upgrade options hadn’t been planned for as of yet.) Although this is not an ideal situation, we are looking forward to the rest of our experience with Richcraft in making this home ours.

1 of 1 people found this review helpful.
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Company Response

Hello S in Moncton,

Congratulations on your new home!

Thank you for taking a moment to leave a review with our team. We are always looking for ways to optimize our client experience - your comments will be an excellent example of areas that we can improve.

We are happy our team at Richcraft's head office provided more clarification. We hope to continue a positive experience with you as we build your forever home.

Kindly,
The Richcraft Team

Private User
Private User
Private User reviews Ottawa, ON
0/10

Richcraft rentals in Barrhaven

We have lived at Fieldstone Rentals in Barrhaven for the last 2 years and are SOOO happy to be leaving! Living here has been horrible! We can't wait to leave. Don't count on Richcraft to provide you with any assistance regarding noisy, horrible neighbours - they don't care about YOU. They care about covering themselves. They will not address any issues regarding plumbing, electrical issues, shower doors that fall on you when you take a shower. These units are so cheaply built and forget any peace and quiet from the unit above or beside you. The walls and floors are paper thin. Two words - STAY AWAY!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Poor Quality

I would not recommend Richcraft to anyone.

I have so many major issues within the first month of closing: plumbing defect resulting in extended damage, basement condensation, missing dryer vent and bathroom air vent, incomplete roofing... The worst is that they don't feel guilty about the inconvenience and the stress that are put on homeowners.

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Stay away while you can

I just bought a condo I was happy even after I noticed the cheap materials the toilet not flushing properly the vent not working they left me with a microwave opening not built to standard size to fit any island microwave . There’s no way that fixing it personally won’t cost me at least 5 grant When I went back to the builder they told there’s nothing they can do. It’s been just one month they turn something that was supposed to be beautiful and happy into a nightmare. Still waiting for things to get fixed after my 30 days inspection. They sure aren’t in a rush They don’t care about function or customer satisfaction.save yourself the headache and go with another builder.

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Norman in Mississauga
Norman in Mississauga
0 reviews Mississauga, ON
0/10

Terrible sound isolation in RIchcraft townhomes

Both my neighbors and I suffer from the poor sound proofing joint wall.
Basically, I can hear everything. When my neighbors close the door, walk on the stairs, open their closet, use the washer/dryer, talk in the living room, snoring, coughing, their phone ringing, to name a few.

One of the most unbearable sounds comes from their washer/dryer. The low noise would last for over two hours, causing physical pains in my ears. They have every right to use their washer/dryer, it's the poor soundproofing that's to blame.

The other would be their conversations. I am sure they are just having normal conversations. But why I can hear almost everything?
My neighbors also suffer from similar problems.

I have spoken with professionals and was informed that Ontario has a building code that regulates at least 50 STC in the joint wall.
At 35 stc, loud speech heard but not understood.
At 40 stc, loud speech now only a murmur,
At 45 stc, loud speech not heard, music systems / heavy traffic noise still a potential problem
At 50 stc, very loud sounds such as musical instruments or a stereo can be faintly heard

In my case, the stc of the joint wall is lower than 35, which is way below the building code. The certification by the city only proved that the fire insulation is in place. There is no certification related to STC. The STC building code is also mentioned on Tarion's website.

I used to sleep in the bedroom facing the street. At night, I can hear my neighbor when they flush, open the closet, and other activities in their washroom. I had to move the bed frame to the other bedroom. I paid almost 400,000 for a townhouse and now I am living with all types of noise on a daily basis.

Richcraft was unwilling to take any actions, nor did they provide any proof that they met the STC standard. It's been almost a year and I am still waiting.

Aviod Richcraft if you can.

1 of 1 people found this review helpful.
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Sarah in Ottawa
Sarah in Ottawa
1 review Ottawa, ON
0/10

Brick falling off house

No illusions about suburban homes being high quality construction, however this goes beyond the normal sloppy workmanship. Second owners since 2006, it was built in 1999. The brick started chipping off under the patio door two years ago. I’ve pointed out that there’s a significant gap between the veneer and the actual frame of my house and that the siding isn’t flush with the brick, leaving quite a flat ledge covered by 3 uncaulked pieces of capping. There are cracks forming in the brick around my door and window on this side and I believe it’s a construction issue. Houses beside me aren’t having the same issues or constructed the same way. Not even willing to come take a look.

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More about Richcraft Homes

Since 1984, Richcraft Homes has built over 16, 000 homes for families in Ottawa. Their team has a passion for building great designs that are reflected in a vast array of their award-winning homes. All new Richcraft homes are built using the latest ENERGY STAR standards. As a family-owned and ...
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