It is unbelievable that Enercare has 80% rating. Go and check their facebook comments and you know the truth. This company is a absolute deceiver. They double charge us for 5 months without any reason. Their representative did nothing to solve the issue and just point you to another representative again and again like a looping game. If you have new house installed a water tank from them, please make sure to get ride of it as the first thing, otherwise you are going to suffer from their bad service.