Poor quality, appaling customer care
Terrible quality:
1. Nail holes on every trim
2. Holes, scratches on hardwood floor
3. Terrible paint job
4. My model is Millwood, it's 2nd floor landing width is 6 inches shorter than construction plan. My door trim got cut in half. Richcraft said it is not a defect.
5. Leaking garage ceiling
6. Broken window not replaced 6 months after move in.
7. Shower door not installed unless you email its CEO, Steve
The listing can go on and on...
On top of that, the cutomer care at Richcraft is appalling.
No one would answer the phone at the site office. Your emails to site office are not replied, or takes two weeks to reply.
Tim, the construction manager, always make excuses to cover up for their mistakes and he has no respect for customers.
I would not recommend buying from this company.
- Approximate cost of services:
- $1,150,000.00