I have a Perlick fridge (which I would never purchase again)...I called HAR on June 27th to get someone to look at it....got a voice message saying they would call me back....finally made contact on June 28th and they said the service man would call me to set up an appointment. I requested a morning appointment.
I got the call from the serviceman...he brusquely told me he doesn't work mornings! He told me to call back to the customer service and request a morning which I did the following day. We agreed to meet on June 30th. The technician looked at the problem charged me 169 dollars for the call (despite having been told a service call was $110) and said that HAR would advise me regarding the parts. As of july 7th I had not heard so I called HAR....stayed on hold for 20 minutes...spoke to a person who said she would transfer me to parts where I spoke to a lady who told me that she would have to speak to the technician (parts had not been ordered nor did she know what was required). I asked to speak to the President and or manager and was told that they would call me back...I convinced her to switch me to the mangers line and I got a voice message.
I received a call back from the parts lady telling me that I needed two parts. A temperature probe $100.80 and a Fan motor for $225.
Total $325 CDN
They needed my approval to order the parts....ONE WEEK later...If I hadn't called when would they have ordered the parts?
I asked her to send me the parts number which she said she would....half hour later I am still waiting...
I called a Perlick for parts who put me to Partstown and they were able to connect me to a Perlick technician who identified the parts numbers ....the total parts come to about $225 Cdn.....and that's retail...I am sure HAR gets better break on the parts prices than a guy phoning up would so think about how they are gouging me and taking their time to do so....in fact I would not even had gone this route if they hadn't taken so long...shameful
Good news is that I will have the parts within a couple days and the fridge will be working later next week...
HAR when you phone make a very big deal about their superior customer service and making a great day for their customer....but sometimes a company has to do more than talk the talk...they need to walk the walk to make my day a great one!