This company has the worst costumer service I have ever experienced. I had a Dacor wall oven repaired. I called the company for their "Same Day Service" which really means some time that week if you are lucky. The tech comes in, pulls the oven out. Chips my cabinets. Then tells me that one of the control boards needs replacing. Then charges over $200 and says that he won't be back until next week where the part and labor will cost over $700 to replace. Reluctantly I had the part replaced in and in less the 6 months the part burns out again. This time I have another tech (different company) look at the oven. He tells me that 2 of the same boards are available in Toronto. I contact the original company at the end of January to replace the board that is under warranty. It takes 2 weeks to get someone in parts to call me back. Then they tell me that there is no parts available. Then they tell me it is on back order and won't be available until April. Unable to wait I replace the oven. They finally call me to replace the board in May. They then want to charge me to have 2 techs come out and change a board on an oven that is sitting on the floor of my garage. They refused to let me pick up the part and after a month of fighting. The still charged over $200 to have a tech spend 10 min to change a warranty circuit board. This company has demonstrated the worse service I have ever experienced. Please save yourself the headache and multiple overpriced lab our charges and contact someone else.
- Approximate cost of services:
- $1,000.00
- Company Response
Dear MJ Luc in Etobicoke,
I have reviewed your file and the facts in the file do not match up with your claim. There is no report of damage for us to address. We are licensed , Bonded and Insured, and that claim would have been handled by our claims team. What happens to speaking with a manager to get a resolution? Clearly your intent is to malign our company. We have a 100% guarantee with our service and we quote for every step of our process. What prevented you from declining our service and have your unit repaired by a different company? Regarding you picking up the part and having it installed by someone other than one of our representatives-our policy is no different from any other service company/manufacturer--WARRANTY PARTS MUST BE INSTALLED BY AUTHORIZED PERSONEL. Finally, you were not charged for two techs to replace the part. Two techs attended your home (and worked together to finish the repair faster) because other jobs on the route for that day required two techs. We invite you to use our service in future and experience "THE 2016 CONSUMERS CHOICE" award winning service that most of our other customers experience, while giving us an opportunity to redeem ourselves with you.