Ultra Carpet & Flooring Inc

Carpet & Rug Retailers
Mississauga ON L4X 1M2
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Carpet & Rug Retailers
Ultra Carpet & Flooring Inc
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97%

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Reviews for Ultra Carpet & Flooring Inc

Average customer rating:
9.9 10 (45 reviews)

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Afshan kinder from Toronto
Afshan kinder from Toronto
3 reviews Toronto, ON
10/10

Good value - price plus service

small condo install - good price and excellent service. Noor was very responsive as we had questions. Installer was excellent - nice guy, perfect job. Ted floors look great and no mess left behind. We were very pleased with the outcome.

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Afshan,
Thank you for the opportunity to provide you with your flooring needs.
I was a pleasure working with you. All the best in your new condo.

Shak in Toronto
Shak in Toronto
1 review Toronto, ON
10/10

Stairs and floors

What more can we say Noor and his team at Ultra delivered beyound our expectations.

We wanted our carpeted family room to match the hardwood we had on our main floor along with the foyer that had three sepatrete carpeted sets of stairs to tie everything together.
The end result was amazing.

We plan to see Noor again on our next floor project

Thanks again Noor

Approximate cost of services:
$10,000.00
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Company Response

It was a pleasure dealing with you! Thank you for your business.

David in Toronto
David in Toronto
1 review Toronto, ON
10/10

Flooring

I have been a repeat customer of Ultra carpet for over 6 years. I always find them to be courteous, professional, dependable and cost effective. I never hesitate to use and recommend them. They are my 'go-to' provider for any and all types of flooring be in vinyl, carpet, hardwood or laminate.

Approximate cost of services:
$1,000.00
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Carl
Carl
13 reviews Toronto, ON
10/10

Basement flooring

Noor and his team at Ultra Carpet were impeccable through the process. They were knowledgable, competent and professional. The installation was also done on time and well. Everything they said they would do, they did, and more. I will definitely return. Thanks again for everything!

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Mississauga, ON
9/10

Carpeting

We have purchased carpet and services from this store back in 2012. Then the material was excellent price was right, quality and services were great.
Based on previous experiences, we have decided to go back to the same place for carpet when we moved to our new place in August 2015.
We did select new carpet/installation as per their recommendations. It was an expensive one and popular brand. But we have realized after the installation that the carpet quality was not as good as we had in the past.
Although, the Manager and their installers were still good but we were not impressed by the product this time. The warranty from this manufacture is very poor. I believe there is someone (supplier) called Kraus | Floors with More, who act on behalf of manufacturer doesn’t want to resolve the issue. We gave up this issue now as it was never been resolved. This was a bad experience and a good lesson for future.
I still give 9 of 10 for the services on store level because Ultra carpet tried their best to resolve the carpet stain issue from the manufacture through their supplier under the warranty.
I would recommend the retailer to stay away from this supplier/ manufacturer.

Review has 1 previous version
Approximate cost of services:
$8,000.00
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Company Response

We appreciate your trust in Ultra Carpet and in our manufacturer and supplier Kraus flooring. Please note we value you as our customer and will do our best to address your concerns.

As you know, the warranty is provided by the manufacturer; however we will gladly be a liaison between you and them. Kraus is one of the most reputable carpet manufacturers in North America. The product does come with stain warranty. However, making an attempt to remove the stain from the carpet by a professional first is a customer responsibility. If the stain doesn’t come out, the manufacturer promises to honor their warranty. It is a standard practice that the claim is submitted to manufacturer through the retailer. We did process your claim the very day you brought it to our attention without any delay.

Now, in order to finalize the claim, manufacturer has requested that you provide the proof of cleaning attempt by the cleaning professional you mentioned. Kindly email us their payment receipt so that we can submit the proof of the cleaning attempt to Kraus. This is standard requirement and a common industry practice.

Thanks for your understanding and we are looking forward to getting this resolved for you.

Brian May from Bolton
Brian May from Bolton
1 review Caledon, ON
10/10

Wood flooring in kitchen

I had tiles installed in my kitchen 18 months ago. The tiles were poorly installed and had to be removed, so I decided to install hardwood. I stopped by Ultra Carpet and liked the customer service Noor provided. 2 installers showed up and removed the entire floor in a single day. the harwood was installed for the most part the next day, finsihed half way through the 3rd. The job looked amazing. Perfect job, I could not be happier. They were professional, polite, prompt and cleaned up after. They even did extra trim work that was out of scope.
If you need hardwood installed, no need to shop anywhere else. Go see Noor, you will not be sorry

Approximate cost of services:
$2,500.00
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Any advice to offer fellow homeowners facing a similar project?
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Rosario DiChiara in Mississauga
Rosario DiChiara in Mississauga
7 reviews Mississauga, ON
10/10

Carpet

My wife and I needed new carpeting for our home. We went to ultra carpet and spoke to one of the sales consultant. We spoke to Noor. He was very helpful and very knowledgeable and picked out a great carpet for our home. His installers were very professional when it came to installing our carpet. A very well and clean instalment. I would definitely go back for future renovations.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Dorothy from Toronto
Dorothy from Toronto
2 reviews Toronto, ON
10/10

Hardwood flooring

We just had oak hardwood flooring installed throughout our house by Noor and his installer Ray. They did an exceptional job. Noor gave us great advice in addition to excellent service. Ray is an exceptional installer and kept the workplace very clean. The installation was done perfectly, he got rid of the prior squeaks from old flooring. Months before, we had hardwood flooring installed by another company and it was a nightmare, the hardwood squeaked throughout the house. Working with Noor and Ray was such a delightful contrast as we were able to get exactly what we wanted and we love the flooring (Satin Finish hardwood).

Approximate cost of services:
$20,000.00
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Briane and Wendy in Etobicoke; Lakeshore Blvd.
Briane and Wendy in Etobicoke; Lakeshore Blvd.
4 reviews Mississauga, ON
10/10

Carpet and Installation

We recently moved and this is the second time we have purchased product and service from Ultra Carpets. Excellent service; professional installation. Highly recommended. In 2012, we had an extensive job done and we were so impressed with Noor and his staff that we would not go anywhere else for flooring! Thank you.

Approximate cost of services:
$1,200.00
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