Ultra Carpet & Flooring Inc

Noor at Ultra Carpet and Flooring goes above and beyond with service. Great quality products, excellent pricing but we can’t say enough about his customer service skills. Thank you Noor!

The Ultra carpet team and Noor (the owner) were exceptional. Two major instances they saved our 12 month home renovation project of a 3 bedroom bloor west village family home:

First, the designer and contractor scoped hardwood, vinyl and carpet at twice the previously approved budget. Being extremely sceptical that hidden profit was driving the seaming suspicious cost increase, we asked Noor for a second opinion. Noor found the same or extremely similar high quality products to meet the budget. Ultra carpet immediately replaced the original flooring supplier.

He was very transparent about pricing, but also had a keen eye to ensure flooring and room transition worked. A scope expected of the designer. More specifically, Noor made critical recommendations: transition strips polished nickel between the hardwood and tile to match lighting, ending the carpet running near the side door, staining banister to match the new, etc. All the suggestions were taken and make a big difference in the end.

Second, with the project near completion, the installation of flooring was critical to meet our move in date. This date was important as our rental house time had ended and the growing likelihood the project would be shutdown from COVID-19 made this date critically important.

Despite the criticality of the date being widely known, the flooring installers, hired by the general contractor, continued to experience delays which indicated they would miss their date. For example, these installers took 3 weeks to pass a heated floor inspection. A process that was scheduled for 3 days. They apathy for the schedule and reluctance to communicate remediation caused frustration as the project came to a stop pushing back mill workers, electrical, etc.

Noor agreed to take over the flooring and, eventually took over the wall tile as well to get the project back on schedule. Noor's team working around the other trades to ensure their part of the project did not impact the overall timeline. Within 4 weeks, the project was back on schedule. This could not have been achieved if Noor and his team didn't change their schedules to work from 5am-8pm, including weekends. I suspect this was frustrating for them as they see other trades missing their scheduled dates causing further rework to their schedule.

In short, we refer to the Ultra Carpet team as the unsung hero of our project. Like many renovators, we are a busy family with small children. After working long days in professional careers, the last thing we had to worry about was flooring. Ultra carpet is now our exclusive flooring provider.

We needed main floor laminate flooring and basement carpeting in order to prepare a rental home for a new tenant. The quote provided by Noor was not only the most cost efficient, but also included many quality upgrades. Booking of the installation was a bit problematic from our side, but Noor stayed on top of it and graciously managed to work to our shifting schedule. The installation itself was top notch and done to a superior quality level by personable installers. We are very pleased with the quality of product provided, the timely and efficient installation, and the support and oversight provided by Noor and his staff.

We had water damage in our basement. Noor came himself to inspect the area, take measurements and gave his professional advice on what to install. He offered excellent suggestions. The men who work with him performed the most clean and professional job at removal and installation of carpet. Absolutely stellar!

We had been to several flooring stores before we went to Ultra Carpet. None of them offered much assistance other than telling us to look around. Noor took the time to help select the flooring that would work with best with our cabinetry. We were very impressed with all the assistance he gave us. We had hired someone else to do the installation but at the last minute it fell thru. We called Noor for help & he sent over a highly skilled team of installers. They showed up on time, did an amazing job & cleaned everything up. We would highly recommend Ultra Carpet, amazing customer service!

Very happy with the beautiful carpet that Ultra Carpet installed in my master bedroom. The entire experience was beyond my expectations. Noor provides excellent customer service and is very knowledgeable. He took the time to explain the differences between the various carpets and made, what can be, a confusing decision much easier. The man who installed the carpet was very efficient and did an excellent job. I highly recommend Ultra Carpet, very professional people.

I was impressed by the assistance I received from Hackim and the consideration provided by Noor to ensure that our broadloom removal and new installation was completed on time. The day this was done, Joe did a remarkable and professional job within a few hours. Highly recommend this team! They put their customer first.

Had Noor do my floors at my home , his sevrvi d from start to finish was amazing, the installer dereck was excelent they where so good had them do my condo as well .. would highly recommend ultra

Needed new carpet and hardwood installed in An 1100 sq. Ft. Condo
Noor( the owner) was fantastic helping me choose the right product, ( he has installed carpet for before....that’s why I went back) and his installers did such a professional job, wow! Looks beautiful. Guys we’re on time, completed the job when expected and cleaned up after themselves....knowledgeable, professional and polite....and I’m very happy, what more could you ask for? I would definitely recommend Ultra Carpet and Flooring

This is long overdue, but wanted to let you know how pleased we are with the work done at our home on our hardwood installation. It has been about 1 week now and we are finally getting settled back in to a warm, beautiful, inviting updated home. The men you sent showed great attention to details and craftsmanship. The job was well done, the professionalism expended by your installers Ryan and Ethan reflects well on your company.
We are very happy with the finished work and will recommend Ultra Carpet to family and friends.
Thank you and everyone at Ultra Carpet for the excellent work!!!!!