Ultra Carpet & Flooring Inc

Carpet & Rug Retailers
2025 Dundas St E Mississauga ON L4X 1M2
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Carpet & Rug Retailers
Ultra Carpet & Flooring Inc
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97%

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Reviews by rating (past 12 months)

Reviews for Ultra Carpet & Flooring Inc

Average customer rating:
9.8 10 (39 reviews)

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Linda in Ottawa
Linda in Ottawa
1 review Toronto, ON
10/10

New hardwood flooring

Noor and the team at Ultra Carpet recently installed new hardwood flooring throughout our house along with new railings and pickets on our staircase.
Noor explained the process in great detail, answered all of our questions and provided lots of helpful recommendations such as installing custom built floor vents. The vents are practically invisible as they meld right into the floors since they are made from the same wood as the flooring.
Brian and Ethan worked diligently on the floors paying attention to every detail and Nam did great workmanship on the stairs.
The new flooring gives our house a whole new upscale, elegant look and feels extremely solid underfoot (no more squeaks).
A great experience thanks to the team at Ultra Carpet.
Jeff and Linda

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Company Response

Dear Jeff and Linda - a very heartfelt thank you from the entire team at Ultra Carpet & Flooring for your review regarding the recent project completed for your home. There was a significant amount of decision making on your part which you both embraced with enthusiasm. The beautiful end result surely reflects the combination of your ideas to achieve the vision you had imagined. It was a great pleasure being a part of this journey with you. We will be sure to forward your comments to the rest of the team. Thank you once again.

Facebook
Facebook
1 review Toronto, ON
8/10

Condo floor renovation

Our condo floor renovation experience with Noor’s Ultra Carpet and Floor can be summed up with comments from our friends like “looks great! , “ excellent workmanship”, “good job”, “really nice”!!

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Company Response

Thanks Carlos for such a nice review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Thank you!

We made the decision to move into a new place that needed renovations during the pandemic and its accompanying shopping restrictions and product backlogs.

Noor helped us source the perfect, in stock, vinyl plank flooring that we picked up from the warehouse and have our contractor and his crew install. Despite a few hiccups on our end, Noor and Abu ensured that everything was handled professionally and that we had access to the flooring when we needed it.

A few weeks after we made the purchase at Ultra Flooring, we learned that flooring we ordered from another shop was delayed and would not be shipping any time soon.

I found another flooring option online and called Noor to ask if he could place the order for us. It was a small order, but Noor willingly agreed and handled the entire transaction over the phone while working from home. We picked up the flooring from the factory and had it installed the next day! It looks great!

Noor's professionalism and sincere dedication to customer service kept our reno on track! Thank you.

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Company Response

We are most gratified to hear that your experience was such a positive one. in addition to providing the best product for your particular application we place a great amount of importance on building relationships with our clients over the years. Really happy that you are on track - a great accomplishment for 2020.

Laura from Toronto
Laura from Toronto
2 reviews Toronto, ON
10/10

Carpeting

We returned to Ultra Carpet & Flooring for our basement renovation because we were so pleased with our carpeting project in the past. Noor provided helpful advice and expertise to help us make the right decisions for our project. The service provided from the showroom to installation was friendly and professional. Would definitely recommend Ultra Carpet & Flooring to friends and family.

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Company Response

Laura - thank you for your kind review. It was a pleasure to welcome you back to Ultra Carpet and be part of the process in your most recent project. Thanks again!

Robert
Robert
0 reviews Mississauga, ON
10/10

Upstairs Engineered Hardwood Installation

10 years ago, Noor and his team installed Lauzon engineered hardwood in our condominium living room. The level of knowledge and professionalism that Noor brought to the table was the reason 10 years later we came back to have the exact same hardwood flooring installed upstairs. We were also very fortunate to have the same installer "Ray" complete the install, knowing the job would be carried out without sacrificing quality or attention to detail. Noor also helped us select several area rug solutions giving us excellent feedback and advice on colour and style selection. The service and quality we get from Ultra Carpet makes it unnecessary for us to go anywhere else!

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Company Response

Thank you Robert for your very kind words. It is always great to know how much people are satisfied with our work over the long term. We are very happy to have collaborated on your most recent project. Always nice to see familiar faces!

10/10

Two area rugs

Noor at Ultra Carpet and Flooring goes above and beyond with service. Great quality products, excellent pricing but we can’t say enough about his customer service skills. Thank you Noor!

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Company Response

Candy - many thanks for your comments - its was a pleasure assisting you in your selection process. Its always great to know that you are happy with the finished look.

Adam in Toronto
Adam in Toronto
1 review Toronto, ON
10/10

Three (3) Floor Home Renovation

The Ultra carpet team and Noor (the owner) were exceptional. Two major instances they saved our 12 month home renovation project of a 3 bedroom bloor west village family home:

First, the designer and contractor scoped hardwood, vinyl and carpet at twice the previously approved budget. Being extremely sceptical that hidden profit was driving the seaming suspicious cost increase, we asked Noor for a second opinion. Noor found the same or extremely similar high quality products to meet the budget. Ultra carpet immediately replaced the original flooring supplier.

He was very transparent about pricing, but also had a keen eye to ensure flooring and room transition worked. A scope expected of the designer. More specifically, Noor made critical recommendations: transition strips polished nickel between the hardwood and tile to match lighting, ending the carpet running near the side door, staining banister to match the new, etc. All the suggestions were taken and make a big difference in the end.

Second, with the project near completion, the installation of flooring was critical to meet our move in date. This date was important as our rental house time had ended and the growing likelihood the project would be shutdown from COVID-19 made this date critically important.

Despite the criticality of the date being widely known, the flooring installers, hired by the general contractor, continued to experience delays which indicated they would miss their date. For example, these installers took 3 weeks to pass a heated floor inspection. A process that was scheduled for 3 days. They apathy for the schedule and reluctance to communicate remediation caused frustration as the project came to a stop pushing back mill workers, electrical, etc.

Noor agreed to take over the flooring and, eventually took over the wall tile as well to get the project back on schedule. Noor's team working around the other trades to ensure their part of the project did not impact the overall timeline. Within 4 weeks, the project was back on schedule. This could not have been achieved if Noor and his team didn't change their schedules to work from 5am-8pm, including weekends. I suspect this was frustrating for them as they see other trades missing their scheduled dates causing further rework to their schedule.

In short, we refer to the Ultra Carpet team as the unsung hero of our project. Like many renovators, we are a busy family with small children. After working long days in professional careers, the last thing we had to worry about was flooring. Ultra carpet is now our exclusive flooring provider.

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Company Response

Hi Adam - it has been an absolute pleasure meeting and collaborating with you and your family to create and realize your vision for your home. Its always so gratifying to see everything come together over a period of time. And especially exciting for you and your family to be home in your own home enjoying the summer months. We look forward to seeing you again and will be very happy to look after any future projects in the future. Thanks again and cheers from the Ultracarpet team.

EAC in Mississauga
EAC in Mississauga
1 review Mississauga, ON
10/10

Laminate flooring and carpeting

We needed main floor laminate flooring and basement carpeting in order to prepare a rental home for a new tenant. The quote provided by Noor was not only the most cost efficient, but also included many quality upgrades. Booking of the installation was a bit problematic from our side, but Noor stayed on top of it and graciously managed to work to our shifting schedule. The installation itself was top notch and done to a superior quality level by personable installers. We are very pleased with the quality of product provided, the timely and efficient installation, and the support and oversight provided by Noor and his staff.

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Company Response

Thank you so much - it is always very gratifying to know that our clients are happy with our customer service in both the product selection process and installation for their particular situation. It was a pleasure working with you. Noor

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent Work!

We had water damage in our basement. Noor came himself to inspect the area, take measurements and gave his professional advice on what to install. He offered excellent suggestions. The men who work with him performed the most clean and professional job at removal and installation of carpet. Absolutely stellar!

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Company Response

Thank you for your excellent review. I am very pleased to know that you are completely satisfied with our work. I will be sure to relay your comments to the rest of our team. It was a pleasure meeting you and assisting with what can be an overwhelming experience.

Marianne B
Marianne B
1 review Toronto, ON
10/10

kitchen/dining room floor replacement in vinyl

We had been to several flooring stores before we went to Ultra Carpet. None of them offered much assistance other than telling us to look around. Noor took the time to help select the flooring that would work with best with our cabinetry. We were very impressed with all the assistance he gave us. We had hired someone else to do the installation but at the last minute it fell thru. We called Noor for help & he sent over a highly skilled team of installers. They showed up on time, did an amazing job & cleaned everything up. We would highly recommend Ultra Carpet, amazing customer service!

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Company Response

Hi Marianne, Thank you very much for your 10 star review. Providing exceptional customer service is of supreme importance to everyone in our company. Our installers are very meticulous about their work and I will be sure to pass along your kind comments. Ultra Carpet is in business for over 30 years, you were definitely in good hands. Thank you again and enjoy your new flooring.

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