Toronto Home Comfort

Fireplaces
2300 Lawrence Ave E, Unit 31 Toronto ON M1P
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Toronto Home Comfort
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72%

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Reviews by rating (past 12 months)

Reviews for Toronto Home Comfort

Average customer rating:
7.7 10 (35 reviews)

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Maria
Maria
1 review Toronto, ON
10/10

Fireplace gas

On time. Very informative. Patient with all my questions. My gas fireplace and mantle look beautiful. My family is really enjoying this.

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Company Response

Maria, we hope that you enjoy your new Valor gas insert and hope to be able to assist you in future.
Thank you,

Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

10/10

Fireplace

We had Toronto Home Comfort install our firelplace. From beginning to end they were excellent to deal with. Great communication, great installation and they were great with suggestions and advice. We are extremely happy we used them. Their price was very reasonable as well

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Company Response

Leslie, Thank you for you kind words. Helping you select your perfect Napoleon Fireplace was a pleasure and we wish you will enjoy the BL36 Unit for years to come.
Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Private User
Private User
Private User reviews Pickering, ON
10/10

Farnace

My furnace stopped working at 8 pm on a cold winter night. I called these guys and their technician came to my house, in less than half an hour and explained to me what was wrong with my furnace and why it would be better for me to change my furnace instead of replacing the parts. They came the next day although it was a long weekend and took my 20 years old Furnace and replaced it a brand new one. The rent was extremely good and the installation was fast and clean. I am extremely satisfied with the job they have done in my house and I am going back to them for a new AC this summer.

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Company Response

Thank you for your Kind words, it was with great pleasure to be able to assist you with the Furnace.

Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Michael from Scarborough
Michael from Scarborough
1 review Toronto, ON
6/10

Fireplace and A/C

I like the people at Toronto Home Comfort, but we have had some problems. The air conditioner installation and function went very well, but the fireplace installers did some serious damage to our staircase when they brought it in and there were parts missing, which were addressed and rectified for the most part. The flame is still not working properly. They have confirmed the problem and have promised to fix it. I have no doubt they will, but my problem is that no matter how many times we call, we have to explain the problem again and they never follow up with a phone call and never call back when they say they will. This is now 7 or 8 months since our original installation.

2 of 2 people found this review helpful.
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Company Response

Michael, we thank you for taking the time and reviewing your experience with us. we appreciate the kind words. we have had our service scheduling and its detail reviewed in the past couple of months and revised it, to assist with flow of information from the second you call to when the technician is at your house. Customer's feedback like yours was what motivated us in this process and we want to thank you for pointing out an issue and able us to address it. We hope you will be provided a faster and easier service experience when you do use our company again.
Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Rick Carlton from Toronto
Rick Carlton from Toronto
2 reviews Toronto, ON
10/10

gas fireplace cleaning and CO testing

Fred from Toronto Home Comfort did an excellent job in cleaning and servicing our 2 fireplaces. He was courteous and punctual and helpful with advice to prevent further problems. EXCELLENT WORK.

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Company Response

Rick, we do appreciate your feedback and would be happy to provide any services you may need in future. Thank you.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Rob  in Toronto
Rob in Toronto
1 review Scarborough, ON
9/10

Gas Fireplace

We had a wood fireplace converted to gas, Alex was very knowledgeable and came over to give us a firm quote the next day. All went according to plan, the installers kept everything clean and tidy, and made sure I was happy with everything before they left.

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Company Response

Hi Rob,
It was my pleasure to assist you and your wife to choose this Napoleon GDI30G modern gas insert. Gas line was a bit challenge but gladly everything went well. The most important thing to us is you are happy with our service. Thanks for your kind review. By the way, the sun room is so beautiful and the fruit tray is incredibly real.
Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Cam  from Toronto
Cam from Toronto
1 review Scarborough, ON
10/10

BBQ Purchase

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Hi Dave, I can't believe it, but it worked. Thanks for your prompt response. Good customer service is hard to find these days. even though it was a small problem and fix, I appreciate the attention. Glad we bought from you.

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Company Response

Cam, we are happy that we could look after this matter promptly for your Grill. hope you enjoy it and hope to see you for your future purchases. Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Rhoda  from Scarborough
Rhoda from Scarborough
1 review Scarborough, ON
10/10

Gas Fireplaces & BBQ

Toronto Home Comfort installed 2 gas fireplaces & BBQ at our home. Pouya provided us with options of stones and layout for our fireplaces. The installation crew was professional and friendly. Cheryl who is the receptionist at Toronto Home Comfort was a pleasure to deal with. Amazing post sale service and follow up. I have recommended them to several friends and colleagues.

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Company Response

Hi Rhoda,
it was a pleasure assisting you guys in picking the right Fireplace and Stone surround for the Living room as well as the G3 for your family room, and looking forward to the next fireplace purchase soon. Thank you for taking the time and reviewing your experience with us and your kind words.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Nick Pisani from North York
Nick Pisani from North York
2 reviews North York, ON
10/10

Valor Gas Fireplace

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My wife and I had a few fireplace companies come for quotes. In fact we had one company tell us that we could not install an insert due to specifications and we would have to break down walls and it would cost us another $1000 to do that. Toronto Home Comfort came by, did a professional inspection and said clearances were OK and after just a couple of minor suggestions to implement (to prevent any fire hazards), they installed a beautiful fireplace that my wife and I are both extremely happy with. In fact, due to a missing part, they came back twice to get the job done and did whatever it took to get the job done to our satisfaction. Amazing product and amazing customer service...they were a pleasure to deal with. Thank you Dave from Toronto Home Comfort for the G3 Valor fireplace installation in our house. You guys do amazing work and I look forward to sending any referrals your way.

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Company Response

Thank you for the kind words. We are extremely happy and proud that we were able to help your renovation plan become a reality. The choice of stone and finish around the fireplace looks great and I’m sure you’ll have many years of enjoyment from this fireplace.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Naheed from Richmond Hill
Naheed from Richmond Hill
3 reviews Richmond Hill, ON
10/10

Fire place installation & service

I employed Toronto Home comfort for installation of 3 gas fireplaces at our home. Their sales department was very helpful in choosing the right fireplaces for our requirements and gave us good advice about the hearth and mantel designs. The installation was timely and the area was absolutely clean. I am very impressed by their post sale service and follow up. I have recommended them to several friends and colleagues.

1 of 1 people found this review helpful.
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Company Response

Thank you Naheed for taking the time to write us the review.
We appreciate the trust that you have had in us over the years and giving us the chance to handle all your home comfort needs and hope to hear from you whenever we are needed.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Home Comfort

Toronto Home Comfort is one of Toronto's biggest Fireplace, Furnace, Air Conditioner, and BBQ's specialists. With over 3000 Sq. Ft. of showroom, we are sure there is something in our store for you to choose. We take great pride in our great and friendly service provided by our installation crew, and do not subcontract any of our work to maintain our standards. With over 30 Years of History, our location is a well known spot in town for all your Home Comfort needs.

CATEGORIES
Fireplaces
PRODUCTS
Fireplaces, Grills, Outdoor Kitchens, Air Conditioners, Ductless AC's, Furnaces,
SERVICES
Sales, Installation, Service, and Repair
BRANDS
Napoleon, Valor, Town and Country, Montigo, Regency,Davinci, Element4, Flare, Trane, Mitsubishi, Weber, Delta Heat, Hestan, American Muscle Grill
SPECIALITIES
Fireplaces, Grills, Outdoor Kitchen, Furnace, and Air Conditioner
WEBSITE
http://www.TorontoHomeComfort.com
YEAR ESTABLISHED
35
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.