I called Toronto Home Comfort twice within a 4 month period as I could smell gas from my fireplace. The first technician checked it out and reported all was well. ( $126.30) The smell persisted and I called once again to say the pilot light was now going out on its own (had never happened in the 7 years I have owned the fireplace) . A second technician came, changed a part going to the pilot. He assured me it was now in good working order. ($565.00) The smell persisted and I finally called Enbridge who came immediately, issued a tag and shut the gas off to the fireplace. The Toronto Home Comfort technician who came to address the TSSA tag told me that it was a manufacturer's defect and changed a part going to the pilot. (no charge) I have asked and not been given a clear explanation as to why the defect was not detected at the outset and why I was left at risk for 4 months.

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Company Response

We’re sorry to hear of your less than satisfactory experience with Toronto Home Comfort and have reviewed this issue with the manufacturer of the fireplace to make sure we are aware such issues in faster manner. We hope you will accept our sincerest apologies. We value our customers opinions and would like to thank you for bringing this to our attention.

Toronto Home Comfort
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