From the moment we walked into the showroom we knew we were in good hands. Heli was professional and knowledgable and guided us through the selection design and installation process. The installation crew was courteous and efficient and our Urbana fireplace looks fantastic. Thank you Toronto Home Comfort for a great experience.

Thank you so much to Ramin who very kindly visited our home to start our gas fireplace on his day off! He was so courteous and professional and explained everything . Thanks also to Cheryl who was so reassuring and helpful on the phone. These people really care! Very honest and I highly recommend Toronto Home Comfort!

We have had 2 service calls from Toronto Home Comfort this past year. Our air conditioner unit stopped working in the summer. A different company said it was a simple problem and told us to purchase and replace a part. The part was very difficult to find and didn't solve the problem and we didn't get reimbursed.

Toronto Home Comfort was much more thorough, did multiple tests and finally discovered the source of the issue was a hidden, but exposed part of the electrical line that had been chewed on by a squirrel. That kind of discovery took tenacity and problem solving skills.

More recently, our gas fireplace wasn't working. Toronto Home Comfort came quickly and again solved the problem.

Great work.

Booked a regular cleaning and two people arrived. A little late due to previous appointment overrun but extremely friendly and apologetic. Did excellent job and very careful with surroundings. Provided recommendations and I was extremely satisfied. Will continue to use this company and hopefully I will get the same personnel

Thank you to the Toronto Home Comfort technicians Dali and his assistant for their excellent troubleshooting on my carrier ac that only knowledgeable and experienced technicians could accomplish. Once again, thank you for your excellent work!

Sincerely,
Gerry and Sally.

We decided to totally rebuild one of our two fireplaces--and alter the second fireplace.(converting them to gas ) Toronto Home Comfort did a masterful job on both fireplaces. People who have seen them agree. DO NOT CHOOSE ANYBODY ELSE---Their DESIGN AND IMPLEMENTATION WAS PERFECT. Howat Noble

Toronto Home Comfort's service and product installation was excellent. We are very pleased with our Recency fireplace and the service we received from both the installation technicians and Toronto Home Comfort's representatives. We would highly recommend this company.

We ordered a Valor fireplace from Toronto Home Comfort. The technicians who came to install it drilled through our hardwood floor by accident. Then, only after the fireplace was in place, they told us they don't have the front panel for it. Right after that they asked us to pay in full despite the damage and the missing piece. Communication with the technicians was challenging and they tried to dismiss the damage to our floor as insignificant. In the follow-up, we've had difficulty getting the company to respond to our calls. They say the front panel is on back order now but the timeline is unclear. We hope this will be resolved very quickly. We'll keep calling.

Outstanding service from first contact to installation. Informative, helpful, provided timely responses and excellent support throughout the process. Pouya was a pleasure to deal with, went above and beyond my expectations. Competitive pricing, met timelines, installer was extremely helpful as well. When we ran into difficulties due to challenges with our site, THC was extremely helpful in troubleshooting and helping us resolve things, I cannot say enough positive things about this experience.

I called Toronto Home Comfort twice within a 4 month period as I could smell gas from my fireplace. The first technician checked it out and reported all was well. ( $126.30)
The smell persisted and I called once again to say the pilot light was now going out on its own (had never happened in the 7 years I have owned the fireplace) . A second technician came, changed a part going to the pilot. He assured me it was now in good working order. ($565.00)
The smell persisted and I finally called Enbridge who came immediately, issued a tag and shut the gas off to the fireplace.
The Toronto Home Comfort technician who came to address the TSSA tag told me that it was a manufacturer's defect and changed a part going to the pilot. (no charge)
I have asked and not been given a clear explanation as to why the defect was not detected at the outset and why I was left at risk for 4 months.