On behalf of all of us at Toronto Home Comfort, I would like to thank you for sharing this great review Howat!
We are thrilled that you enjoyed your experience with us.
We will be sharing your feedback among our team.
Enjoy your new Fireplace
Toronto Home Comfort
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https://www.torontohomecomfort.com/
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416-755-8624
Thank you for taking the time and reviewing your experience with our company. The Regency unit is a perfect for your room and we are looking forward to pictures of the finished project.
Toronto Home Comfort
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https://www.torontohomecomfort.com/
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416-755-8624
Thank you for the candid feedback on your experience with Toronto Home Comfort. We sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set-up a meeting with the involved installer to review your experience with them, and see how we can prevent this happening in the future.
Toronto Home Comfort
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https://www.torontohomecomfort.com/
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416-755-8624
Thank you for taking the time and reviewing your experience with us. Although there was a challenge with the size of the unit once on site. We did, what we could to get a smaller unit to your site as quickly as possible, We believe in assisting our customers however we can. We hope to be able to assist you with any future projects you may have. Thanks
Toronto Home Comfort
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416-755-8624
We’re sorry to hear of your less than satisfactory experience with Toronto Home Comfort and have reviewed this issue with the manufacturer of the fireplace to make sure we are aware such issues in faster manner. We hope you will accept our sincerest apologies. We value our customers opinions and would like to thank you for bringing this to our attention.
Toronto Home Comfort
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Thank you for reviewing your experience with us. we pride ourselves on customer service and doing our best on a daily basis to assist any customer. Hope you enjoy your antique Stove for years to come.
Toronto Home Comfort
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416-755-8624
Thank you for taking the time and reviewing the Outdoor Kitchen purchase experience with us. we are happy that given the challenges along the way we were able to deliver and service your project to your satisfaction. Again Thank you for your kind words and looking forward to working with you in future.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
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416-755-8624
The issue with your fireplace was related to manufacturing of the termination of the fireplace, which Napoleon had not addressed. we have since replaced the termination and we believe this has addressed the issue. Given that the part had issues in production, we required the manufacture technical support to find the problem and fixing it. we do apologize for the time this process took and believe you will not face any further issues with your fireplace. we are more than happy to discuss this matter with you directly and provide any future service you may need for this fireplace. Thank you.
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624
Toronto Home Comfort is one of Toronto's biggest Fireplace, Furnace, Air Conditioner, and BBQ's specialists. With over 3000 Sq. Ft. of showroom, we are sure there is something in our store for you to choose. We take great pride in our great and friendly service provided by our installation crew, and do not subcontract any of our work to maintain our standards. With over 30 Years of History, our location is a well known spot in town for all your Home Comfort needs.