Thank you to the Toronto Home Comfort technicians Dali and his assistant for their excellent troubleshooting on my carrier ac that only knowledgeable and experienced technicians could accomplish. Once again, thank you for your excellent work!

Sincerely,
Gerry and Sally.

We decided to totally rebuild one of our two fireplaces--and alter the second fireplace.(converting them to gas ) Toronto Home Comfort did a masterful job on both fireplaces. People who have seen them agree. DO NOT CHOOSE ANYBODY ELSE---Their DESIGN AND IMPLEMENTATION WAS PERFECT. Howat Noble

Toronto Home Comfort's service and product installation was excellent. We are very pleased with our Recency fireplace and the service we received from both the installation technicians and Toronto Home Comfort's representatives. We would highly recommend this company.

We ordered a Valor fireplace from Toronto Home Comfort. The technicians who came to install it drilled through our hardwood floor by accident. Then, only after the fireplace was in place, they told us they don't have the front panel for it. Right after that they asked us to pay in full despite the damage and the missing piece. Communication with the technicians was challenging and they tried to dismiss the damage to our floor as insignificant. In the follow-up, we've had difficulty getting the company to respond to our calls. They say the front panel is on back order now but the timeline is unclear. We hope this will be resolved very quickly. We'll keep calling.

Outstanding service from first contact to installation. Informative, helpful, provided timely responses and excellent support throughout the process. Pouya was a pleasure to deal with, went above and beyond my expectations. Competitive pricing, met timelines, installer was extremely helpful as well. When we ran into difficulties due to challenges with our site, THC was extremely helpful in troubleshooting and helping us resolve things, I cannot say enough positive things about this experience.

I called Toronto Home Comfort twice within a 4 month period as I could smell gas from my fireplace. The first technician checked it out and reported all was well. ( $126.30)
The smell persisted and I called once again to say the pilot light was now going out on its own (had never happened in the 7 years I have owned the fireplace) . A second technician came, changed a part going to the pilot. He assured me it was now in good working order. ($565.00)
The smell persisted and I finally called Enbridge who came immediately, issued a tag and shut the gas off to the fireplace.
The Toronto Home Comfort technician who came to address the TSSA tag told me that it was a manufacturer's defect and changed a part going to the pilot. (no charge)
I have asked and not been given a clear explanation as to why the defect was not detected at the outset and why I was left at risk for 4 months.

Wonderful service - they checked to make sure this was the right product for our antique airtight wood stove. I wish more companies offered such friendly and helpful service… Many thanks. This stove is at our cottage, and now wish I'd taken a picture (before and after)!

When we finally need a new wood stove, this will be my first stop!

we did a large project with Toronto Home Comfort and thank you to Pouya we were happy with how everything turned out in the end despite some challenges along the way.

I bought my insert in August 2016 only to find that it works 50% of the time. For that kind of money, you expect to get what you paid for. I've had two guys come out who would tell me "oh the wind blows the pilot light out" but even if there's no wind at all, it will still go out. I've spoken to the manager ten times (no exaggeration) and I can recognize both the manager's and the lady who manages customer service over the phone and yet they play dumb pretending not to have knowledge of my situation, and did not make any effort to resolve the situation. They did not call the manufacturer to see what the issue may be. I tried reaching them myself but couldn't reach them. I received the floor model so I don't know if it's a defective product or if it wasn't installed correctly, but it sure seems like they want to wait till my year-warranty is up so they can tell me they can't do anything about it.

I bought a Town and Country Gas fire place from here about 4 years ago for almost $9000.00, it is fantastic. Recently I ordered some replacement glass for a napoleon fire place I have. They ordered the glass for me. I brought in the old frame for some advice or guidance on how to replace it. Her response " I have no idea, good luck with that." No effort to ask one of their installers or technicians. How quickly they forget a past loyal customer.