Toronto Home Comfort

Fireplaces
Toronto ON M1P
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HomeStars
Fireplaces
Toronto Home Comfort
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73%

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Reviews for Toronto Home Comfort

Average customer rating:
8 10 (40 reviews)

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MT
MT
3 reviews Toronto, ON
10/10

Great experience with Toronto Home Comfort

From the moment we walked into the showroom we knew we were in good hands. Heli was professional and knowledgable and guided us through the selection design and installation process. The installation crew was courteous and efficient and our Urbana fireplace looks fantastic. Thank you Toronto Home Comfort for a great experience.

Approximate cost of services:
$16,000.00
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Happy Customer
Happy Customer
0 reviews Toronto, ON
10/10

People who really care

Thank you so much to Ramin who very kindly visited our home to start our gas fireplace on his day off! He was so courteous and professional and explained everything . Thanks also to Cheryl who was so reassuring and helpful on the phone. These people really care! Very honest and I highly recommend Toronto Home Comfort!

Approximate cost of services:
$50.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Services

We have had 2 service calls from Toronto Home Comfort this past year. Our air conditioner unit stopped working in the summer. A different company said it was a simple problem and told us to purchase and replace a part. The part was very difficult to find and didn't solve the problem and we didn't get reimbursed.

Toronto Home Comfort was much more thorough, did multiple tests and finally discovered the source of the issue was a hidden, but exposed part of the electrical line that had been chewed on by a squirrel. That kind of discovery took tenacity and problem solving skills.

More recently, our gas fireplace wasn't working. Toronto Home Comfort came quickly and again solved the problem.

Great work.

Approximate cost of services:
$200.00
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Hazel in Toronto
Hazel in Toronto
2 reviews Toronto, ON
10/10

Great service

Booked a regular cleaning and two people arrived. A little late due to previous appointment overrun but extremely friendly and apologetic. Did excellent job and very careful with surroundings. Provided recommendations and I was extremely satisfied. Will continue to use this company and hopefully I will get the same personnel

Approximate cost of services:
$140.00
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Company Response

Thank you for your kind review!

Private User
Private User
Private User reviews Toronto, ON
10/10

air conditioner

Thank you to the Toronto Home Comfort technicians Dali and his assistant for their excellent troubleshooting on my carrier ac that only knowledgeable and experienced technicians could accomplish. Once again, thank you for your excellent work!

Sincerely,
Gerry and Sally.

Approximate cost of services:
$0.00
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Howat in Toronto
Howat in Toronto
1 review Toronto, ON
10/10

a very -very good company

We decided to totally rebuild one of our two fireplaces--and alter the second fireplace.(converting them to gas ) Toronto Home Comfort did a masterful job on both fireplaces. People who have seen them agree. DO NOT CHOOSE ANYBODY ELSE---Their DESIGN AND IMPLEMENTATION WAS PERFECT. Howat Noble

Approximate cost of services:
$3,400.00
1 of 1 people found this review helpful.
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Company Response

On behalf of all of us at Toronto Home Comfort, I would like to thank you for sharing this great review Howat!
We are thrilled that you enjoyed your experience with us.
We will be sharing your feedback among our team.
Enjoy your new Fireplace
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Vanderhorst in Scarborough
Vanderhorst in Scarborough
0 reviews Toronto, ON
10/10

FIREPLACE PURCHASE AND INSTALL

Toronto Home Comfort's service and product installation was excellent. We are very pleased with our Recency fireplace and the service we received from both the installation technicians and Toronto Home Comfort's representatives. We would highly recommend this company.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for taking the time and reviewing your experience with our company. The Regency unit is a perfect for your room and we are looking forward to pictures of the finished project.

Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Karri
Karri
9 reviews Toronto, ON
4/10

Gas Fireplace Insert

We ordered a Valor fireplace from Toronto Home Comfort. The technicians who came to install it drilled through our hardwood floor by accident. Then, only after the fireplace was in place, they told us they don't have the front panel for it. Right after that they asked us to pay in full despite the damage and the missing piece. Communication with the technicians was challenging and they tried to dismiss the damage to our floor as insignificant. In the follow-up, we've had difficulty getting the company to respond to our calls. They say the front panel is on back order now but the timeline is unclear. We hope this will be resolved very quickly. We'll keep calling.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for the candid feedback on your experience with Toronto Home Comfort. We sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already set-up a meeting with the involved installer to review your experience with them, and see how we can prevent this happening in the future.

Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

Dr. S from Toronto
Dr. S from Toronto
11 reviews , ON
10/10

New woodturning fireplace

Outstanding service from first contact to installation. Informative, helpful, provided timely responses and excellent support throughout the process. Pouya was a pleasure to deal with, went above and beyond my expectations. Competitive pricing, met timelines, installer was extremely helpful as well. When we ran into difficulties due to challenges with our site, THC was extremely helpful in troubleshooting and helping us resolve things, I cannot say enough positive things about this experience.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for taking the time and reviewing your experience with us. Although there was a challenge with the size of the unit once on site. We did, what we could to get a smaller unit to your site as quickly as possible, We believe in assisting our customers however we can. We hope to be able to assist you with any future projects you may have. Thanks
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
https://www.instagram.com/tohomecomfort/
416-755-8624

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Home Comfort

Toronto Home Comfort is one of Toronto's biggest Fireplace, Furnace, Air Conditioner, and BBQ's specialists. With over 3000 Sq. Ft. of showroom, we are sure there is something in our store for you to choose. We take great pride in our great and friendly service provided by our installation crew, ...
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