Cozy Comfort Plus

Heating & Air Conditioning
1170 Sheppard Ave West Unit 48 Toronto ON M3K 2B5
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92%

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Reviews by rating (past 12 months)
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Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Cozy Comfort Plus

Average customer rating:
9.3 10 (415 reviews)

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Barry P from North York
Barry P from North York
6 reviews Toronto, ON
10/10

New Gas insert Fireplace

After several years of debating whether to get a gas insert fireplace in our living room, my wife and I decided to explore looking into getting one. We visited several showrooms in Toronto to educate ourselves on the various brands and what was best for our home. We ultimately decided on getting our gas fireplace from Cozy Comfort Plus because Brian painstakingly went through the pros and cons of the different brands and what would makes sense for us. He spent a very generous amount of time with us answering every last question, including double checking the dimensions of our living room to ensure we didn't get a unit with too many BTU which would turn the house into a sauna. ( I mention this point because other dealers were all too happy to install a much stronger unit because I had inquired about the possibility of a larger viewing area firebox, not realizing that to do that, invariably, a larger unit comes with more BTU, and this would actually decrease your enjoyment of the fireplace).In addition, Brian beat every other price quote we got for the unit we ultimately decided on (Valor G3.5) The installers were excellent and were finished in a few hours. They left the area as clean as when they came in. We could not rate Brian, and Cozy Comfort Plus high enough. If I could, I would give them 15 out of 10. We are really enjoying our new fireplace. It has been on practically every day. Thank you Brian, for making it so easy!!

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Company Response

Thank you so much for recommending us to everyone. It is so nice of you to rate us 10 out of 10. It's our pleasure to have you and your wife not only as a client but a friend. We are so happy that you are satisfied with our overall work.
We are here for you if you ever have any questions or needs
Happy Holidays
Brian Kar

Private User
Private User
Private User reviews Vaughan, ON
10/10

Gas Fireplce

We needed our 30 year old gas fireplace replaced. Brian came to our house and explained all the ins and outs of what needed to be done and the different options that were available. He was very friendly and knowledgeable. The work was done the following week by an excellent team who were respectful and took precautions for covid prevention. We realized after they left that there was a problem with the fan. They were very responsive and came back the next day to fix it with no issues. We are very happy with our new fireplace!

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Company Response

Thank you for your excellent review and high rating. We are honored to have you as a customer of Cozy Comfort Plus and we would like to personally welcome you to the Cozy Comfort VIP club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Keith in Toronto
Keith in Toronto
0 reviews Toronto, ON
10/10

Sale and installation of 2 gas fireplaces

Their prices were reasonable, their service was good and their workmanship on installation was excellent.
I enjoyed dealing with them.
I would use them again and I would recommend them to my friends.

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Company Response

Thank you for your excellent review and high rating. You honor us with your words and it was our pleasure doing business with you. Welcome to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
Private User reviews Toronto, ON
10/10

furnace and air conditioning installation and service

Over the past years we have depended on Cozy Comfort for all of our home heating and cooling needs and service. They have installed the most suitable and efficient systems at the best possible price. They have always been professional and reliable. I can highly recommend them.

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Company Response

Thank you for your excellent review and high rating. You bring honor to Cozy Comfort Plus and our staff. It is customers like you that make it a pleasure to be in this business. We are honored to have you as a customer of Cozy Comfort Plus and it is our pleasure to welcome you to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
0 reviews Toronto, ON
10/10

Yearly Furnance Cleaning

I have be using Cozy Comfort Plus for my yearly furnance cleaning for over 10 years. They have always done a very thorough job and I am completely satisfied with the cleaning job and the technicians that have done this service (Jay and Mori). Keep up the good work!!

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Company Response

Thank you for your excellent review and high rating. We are honored to have you as a customer of Cozy Comfort Plus and it is our pleasure to welcome you to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
0 reviews Toronto, ON
9/10

gas fire place installation

Installers were friendly ,worked diligently . There was very little interruption to our days activity. My husband is in a wheel chair and this was important. Over all very satisfied with outcome.

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Company Response

Thank you so much for the review.
Welcome to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
Private User reviews Toronto, ON
10/10

Second Gas Fireplace

We decided to convert to a gas fireplace in our basement having previously done so on our ground floor also with CozyComfort.
As before the service was fast and efficient and preceded by helpful answers as to any questions we raised.
At the end the two fitters inspired me by "sculpting" the new fireplace out of the old when they removed some of the now unnecessary stonework. Two coats of paint (by me) finished the job.
Highly recommended!

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Company Response

Thank you for your excellent review and high rating. Welcome to the cozy comfort V.I.P. club Have yourself a cozy comfortable day.
Yours Truly
Brian Kar
President

Private User
Private User
Private User reviews Toronto, ON
10/10

New Sunroom Gas Stove

I was looking for a new freestanding gas fireplace to replace an old unit and wasn’t sure what size or budget would be needed. This is the perfect place to go for an overview of all the best brands, their options and determining what would work over a variety of budgets. Brian came over and determined exactly that and even steered away from more expensive options if not necessary. Super happy with the Napoleon stove chosen. Installation date desired was provided (a surprise for a family member) and the installation techs were great. The stove heats the room super fast and looks fantastic.

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Company Response

It was a pleasure doing business with you and I'm not only we surprised you but also you surprised your dad with this beautiful free standing fireplace. Welcome to Cozy comfort family.
Regards

Todd M
Todd M
1 review Georgina, ON
0/10

Be Aware!

I was the Contractor for a property which required natural gas installation, a gas fireplace and a heat pump system installed. **Please know, the Company's response below is completely false! None of what is stated happened. **
First, when I met with Brian he stated that the Heat Pump refrigerant lines would be installed in the walls as I had left them open. There was lots of discussion including my clients who didnt want them on the outside of the house as well.
When the installers arrived (3 hours late!) he said that he could not do that and had to run them on the outside. There was no reason for that plan. Ive since spoken to other professional installers who all say that the lines should have been run inside while the walls were open. When I spoke to the installer about this he said that Brian told him to install it that way.
secondly, the gas fireplace failed inspection. The gas inspector was horrified at the "work" done and asked me if a qualified technician had actually done the work. Did not meet the Code requirements. The owners had to pay the failed inspection fee which Brian refused to cover. The installer did return to fix the problems and bring the installation up to Code but the installer charged the owners $650 for his time. Unbelievable!
Lastly, this summer (June) one of the Heat pump units was not blowing cold air. The owners had not yet run the system as the renovation took much longer due to COVID and building supply availability. The owner called Cozy Comfort, explained the situation ie had not turned the Heat Pump on, and set up a service call. The owner was informed that the Cozy Comfort warranty had just expired by 2 weeks so the service charge, etc., would apply. Are you kidding!?! After everything they had been through with this sub-par installation and subsequent expense Cozy Comfort should have waived that!
The installer arrived and didnt understand what the problem could be. He tested the system and said that it had sufficient refrigerant pressure. The system was full and couldnt take anymore coolant. He looked at the lines and I was informed everything was fine. After I protested and said it wasnt working he made some calls.
He left the property saying that he would return. Some days later he returned with an expert who quickly figured out the problem.
I was given the bill which had the service charge of $160 as well as a $100 fee for using refrigerant. NONE WAS USED! The owner did call and question this charge but was told that the coolant was added. I was there and that did not happen!!
This project from start to finish was unprofessional, Brian/Cozy Comfort took no accountability for the work which failed inspection ie at the very least should have covered the "failed inspection fee", not charged the owners $650 to fix it and not fabricate the installation of coolant into the Heat Pump line. And those lines should have been run inside the open walls!!
I've tried to be as kind as possible with this review. There's so much more I could say but I'll leave it at this.

1 of 1 people found this review helpful.
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Company Response

**To the reader, everything stated below are the facts of the case. I do not have time to go back and forth with this contractor that has made up his mind to attack my company. Please read our hundreds of 10 star reviews and you will see what this customer states is not the norm and totally opposite of what everyone else is saying about Cozy Comfort Plus.**
Your review is inaccurate and unfair!
I have investigated this installation and you are incorrect on several accounts.
You seem to forget the many days and nights of constant calls from you needing detailed information which I provided without hesitation. You said you were losing money on this job and asked me to charge your client extra so you wouldn’t lose. I was very uncomfortable with this and refused. You then pushed my installation team to run pipes the way you wanted which was not recommended and ended up with one of my installers slipping from the roof and fracturing his ribs. Even after this you still insisted having it done your way.
The refrigeration piping could not be done the way you asked for so many reasons which were explained to you on several occasions. You cannot put so many elbows when installing refrigeration copper lines as explained in the instruction manual booklet. Let me speak with whomever you talked to so I can prove them wrong.
During this installation so many things were done on your side that could have caused this damage which is very common with renovators. Putting this on my installers shoulders, especially after them advising against so many of your costly ideas is not a nice thing to do.
We are good professional people here at Cozy Comfort Plus and work very hard to help our community. You trying to tarnish our good name because we did not agree with your terms will have no effect on us. The readers can clearly see all the 10 STAR reviews on this page with happy, satisfied, loyal customers that we will continue to be there for whenever they need us.
Yours Truly,
Brian Kar
President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy Comfort Plus

Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington and Hamilton, Cozy Comfort Plus caters to Toronto and Toronto's greater home and business area since 1992.

Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace

Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled

Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / GEO Thermal )
- PTAC Incremental
- Portable
- Window

Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers

CATEGORIES
Heating & Air Conditioning, Fireplaces, and Fireplace Mantels
PRODUCTS
Gas, electric, wood Fireplace, AIR CONDITIONING, HEATING, TANKLESS WATER HEATER, HYDRONIC PRODUCTS, AIR CLEANING, OUT DOOR FIREPLACES, HUMIDIFICATION,THERMOSTATS, VENTILATION.
SERVICES
Installation of Air-conditioner cleaning, Furnace Cleaning, Gas Fireplaces, Boiler Cleaning, Fireplace Cleaning and Inspection, Tankless Water Heater Cleaning
BRANDS
Carrier, Lennox, Napoleon, valor, Regency, Montigo, Kingsman, Marquies, Payne,Aire-Flo, Goodman, Coleman, York, Mitsubishi, Noritz, Rinnai, Honeywell, WhiteRodgers, Goodman, Coleman.
STYLES
Designe products
SPECIALITIES
Wood fireplace Conversion to gas or electric or oil furnace to gas furnace,fireplaces,Central air conditioning.Wood, stone, tile Mantels. Oil or Electric to Gas conversion, Indoor Air Quality Testing, Installation and service of Indoor Air Quality equipment in both Residential and Commercial/Industrial market, and Supply Warranty Protection Plan
WEBSITE
https://cozycomfortplus.com/
YEAR ESTABLISHED
-1992
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheque, Cash, Visa and Master card.
LICENSES
TSSA Contractor License, G2, G3, refrigeration 313
MEMBERSHIPS
BBB+, HRAI, TSSA, WSIB, BNI,
LIABILITY INSURANCE
Yes
DIPLOMAS
Stationary Engineering, HVAC Diploma,
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$100
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year Ltd warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.