Cozy Comfort Plus

Heating & Air Conditioning
1170 Sheppard Ave West Unit 48 Toronto ON M3K 2B5
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92%

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Reviews by rating (past 12 months)
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Reviews for Cozy Comfort Plus

Average customer rating:
9.3 10 (381 reviews)

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Gord Koch in Toronto
Gord Koch in Toronto
9 reviews Toronto, ON
10/10

Ductless A/C

Great service from Cozy Comfort, right from the meeting and quote with Brian to the installation. They delivered when they promised and did a great job putting the unit in.

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Company Response

Thank you for your great review and high rating. We are honored to have you as a Customer of cozy comfort plus and we are happy to extend to you a cozy comfort VIP membership. Have yourself a cozy comfortable day.
Yours truly,
Brian Kar
President

Private User
Private User
Private User reviews Markham, ON
10/10

Annual Furnace Cleaning

I’ve had my furnace cleaned by Cozy Comfort for the past two years. The technician was so professional, courteous. He was very efficient, explaining what he was doing, made helpful suggestions. The best service I’ve ever had, and the cost was reasonable. Thank you!

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Company Response

Thank you for your excellent review and high reading. We are honored to have you as a customer of cozy comfort plus and it is our pleasure to welcome you to the cozy comfort VIP club. You will always be there for you when you need us. Have yourself a cozy comfortable day. Yours truly Brian Carr president

BWattie
BWattie
0 reviews Toronto, ON
0/10

warranty repair

Warranty repair to replace AC compressor. Technician here for 2.5 hours. Parts used were refrigerant that I am estimating cost $200-$300. Company hourly billing rate is $60/hr.
We were charged $1000.

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Company Response

We appreciate all reviews here at Cozy Comfort Plus good or bad because it helps us fine tune our company better for our loyal customers. With that said I do have a few questions regarding this matter. I have spoken both with my staff and my technician in regards to this and what puzzles me is the fact that you were quoted the price long before repair, agreed to that price, paid it, and then wrote our company a negative review after the repair was done and your unit is working at 100%. We have always been there for you over the last 11 years and have fixed any issue that you have ever had with your HVAC units. You could have easily asked us for a reduction of the price before agreeing to pay it. Instead you chose to write us a negative review . Our company charges per job not an hourly rate and you were made well aware of this before moving forward. I stand behind my employees and my technicians in regards to this and we even had one of our staff call you to give you a 10% reduction in price which you denied (the customer wants a 60% discount). This is quite unreasonable and unfair.
Yours Truly,
Brian Kar
President

Chris in Mississauga
Chris in Mississauga
2 reviews Mississauga, ON
8/10

Gas Fireplace Repair

Booked an inspection, repair and clean of a gas fireplace which I had yet to use. Knew that there was a small gas leak which needed to be repaired. Technician came out and located the leak. Unfortunately, the technician was unable to fix the leak and advised that it probably wouldn't make sense to repair as it would be too costly, and he advised that someone from the company would reach out to provide a quote on the repair or the cost of a new fireplace. I was also interested in a quote on a new air conditioner and a new insert for my wood burning fireplace. Brian came out and provided a quote, walked me through all our options and we are currently deciding on whether to go ahead with the job or not. Very professional and knowledgeable, would love to use his company's services.

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fred
fred
4 reviews Toronto, ON
9/10

Project proposal

Met with Brian about doing a gas fireplace in an existing masonry opening. He certainly knows his stuff and made comprehensive and valuable suggestions. I haven't decided whether to proceed yet but if I do I would definitely use Cozy Comfort.

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Company Response

Thank you so much for meeting with Brian and also writing a review about your experience, It would be our pleasure to have you as our new client.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fireplace install

Brian and the boys guided me through the process and made sure that everything was done to my satisfaction. Thanks

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Company Response

Thank you for your great review and high rating. We are honored to have you as a customer of cozy comfort plus and it is our pleasure to welcome me to the cozy comfort VIP club. Have yourself a cozy comfortable day. Yours truly Brian Karp president

10/10

They go the extra mile for you

2002
I'm a new homeowner on a budget. Enbridge "red-tags" my furnace and it is October. I am panicking!
I want a high efficiency furnace because I am the only one paying the heating bills but I can't afford to pay a platinum price.
Company #1 laughs at the idea of installing a furnace in my 100 year old house. To be clear, I have a semi which is exactly like most semis in Toronto. Not bigger, not smaller.
Company #2 wants to surcharge $2000 because they say they have to do extra work to make the furnace work in my house
Cosy Comfort comes in, takes a look, offers me a fair price and installs it quickly and well.

But the story doesn't end there.
Over the years I had had problems with mould with my basement - they came and cleaned my furnace and charged me the same price as always.

Construction in the basement - they came and checked that the furnace was ok.

And somehow they have kept the 30 year old air conditioner going!

2020
Every year they send the same guy. He knows me, he knows my furnace, He is polite, always takes off his shoes when he enters the house.

I am so happy I made that third phone call in 2002. They have been amazing.
18 years later I am still a very satisfied customer

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Company Response

Thank you for your excellent review and high rating. It is customers like you that make us love the work we do and strive to do even better. It is our honor to call you a customer of Cozy Comfort Plus and we are so happy to be able to extend to you our cozy comfort VIP membership… in our eyes you have always been a VIP member. We look forward to speaking with you in the future and we will always be there for you when you need us. Have yourself a cozy comfortable day.
Yours Truly,
Brian Kar
President

Private User
Private User
Private User reviews Toronto, ON
7/10

Rinnai Tankless Water Heater

They did an excellent installation. It took them the whole day but it they got it done. I have had no issues with the install since it was put in. Each person I spoke with was pleasant and easy to talk to.

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Company Response

Thank you for your excellent review and high rating. Welcome to the cozy comfort VIP club. Yours Truly,
Brian Kar
President

hanssm in Toronto, Ontario Canada M5R2E2
hanssm in Toronto, Ontario Canada M5R2E2
2 reviews Toronto, ON
10/10

Fixed furnace installation mistake by previous contractor

I got a safety violation from Enbridge where my furnace ducts were installed too close to combustible wall materials. My previous contractor had not done a good job and left us in danger, and I never knew.
But Hamid and Jason from Cozy Comfort did an amazing job fixing the issue - they were extremely professional and polite, left the furnace room nice and clean, and were great at keeping me at ease.
Thank you to everyone involved - will definitely use again.

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Company Response

Thank you for your great review and high rating. We are honored to have you as a customer of Cozy Comfort Plus and we would like to welcome you to the cozy comfort VIP club.
Yours Truly,
Brian Kar
President

Private User
Private User
Private User reviews Pickering, ON
10/10

HVAC replacement.

Cozy Comfort were professional, courteous & efficient.
The service was great & I would recommend them highly.

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Company Response

Thank you so very much for sharing your experience with everyone.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy Comfort Plus

Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington and Hamilton, Cozy Comfort Plus caters to Toronto and Toronto's greater home and business area since 1992.

Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace

Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled

Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / GEO Thermal )
- PTAC Incremental
- Portable
- Window

Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers

CATEGORIES
Heating & Air Conditioning, Fireplaces, and Fireplace Mantels
PRODUCTS
Gas, electric, wood Fireplace, AIR CONDITIONING, HEATING, TANKLESS WATER HEATER, HYDRONIC PRODUCTS, AIR CLEANING, OUT DOOR FIREPLACES, HUMIDIFICATION,THERMOSTATS, VENTILATION.
SERVICES
Installation of Air-conditioner cleaning, Furnace Cleaning, Gas Fireplaces, Boiler Cleaning, Fireplace Cleaning and Inspection, Tankless Water Heater Cleaning
BRANDS
Carrier, Lennox, Napoleon, valor, Regency, Montigo, Kingsman, Marquies, Payne,Aire-Flo, Goodman, Coleman, York, Mitsubishi, Noritz, Rinnai, Honeywell, WhiteRodgers, Goodman, Coleman.
STYLES
Designe products
SPECIALITIES
Wood fireplace Conversion to gas or electric or oil furnace to gas furnace,fireplaces,Central air conditioning.Wood, stone, tile Mantels. Oil or Electric to Gas conversion, Indoor Air Quality Testing, Installation and service of Indoor Air Quality equipment in both Residential and Commercial/Industrial market, and Supply Warranty Protection Plan
WEBSITE
https://cozycomfortplus.com/
YEAR ESTABLISHED
-1992
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheque, Cash, Visa and Master card.
LICENSES
TSSA Contractor License, G2, G3, refrigeration 313
MEMBERSHIPS
BBB+, HRAI, TSSA, WSIB, BNI,
LIABILITY INSURANCE
Yes
DIPLOMAS
Stationary Engineering, HVAC Diploma,
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$100
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 year Ltd warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.