I'm a new homeowner on a budget. Enbridge "red-tags" my furnace and it is October. I am panicking!
I want a high efficiency furnace because I am the only one paying the heating bills but I can't afford to pay a platinum price.
Company #1 laughs at the idea of installing a furnace in my 100 year old house. To be clear, I have a semi which is exactly like most semis in Toronto. Not bigger, not smaller.
Company #2 wants to surcharge $2000 because they say they have to do extra work to make the furnace work in my house
Cosy Comfort comes in, takes a look, offers me a fair price and installs it quickly and well.
But the story doesn't end there.
Over the years I had had problems with mould with my basement - they came and cleaned my furnace and charged me the same price as always.
Construction in the basement - they came and checked that the furnace was ok.
And somehow they have kept the 30 year old air conditioner going!
Every year they send the same guy. He knows me, he knows my furnace, He is polite, always takes off his shoes when he enters the house.
I am so happy I made that third phone call in 2002. They have been amazing.
18 years later I am still a very satisfied customer