Joe The Appliance Guy

Joe was extremely personable and professional. He was prompt to call back and courteous enough to call when he was running 20 minutes late well in advance.

He was also super knowledgeable and had all the parts he needed in his truck. He was in and out in no time.

I had other repair men out to fix the same stove before and he was by far the best and the only one to fix it for good.

When our 21 year old Amana side by side refrigerator/freezer stopped working, I began to panic as everything in the freezer was defrosting. The back panel and floor was covered with ice but the interior was rapidly getting warmer.

I called Joe and he asked a few pertinent questions, made some suggestions and said he thought that would get us through the weekend. When I had to call back Friday morning to report the fridge still wasn't working, Joe reorganized his morning and immediately drove over to take a look. He arrived exactly when he said he would, was pleasant and professional, and he knew just what was wrong. And he had the part to fix a 21 year old machine! My husband and I were amazed.

Joe, thank you very much for saving our long weekend.

Carol Kirsh

We had an emergency with our fridge and needed someone to service it right away, so we called Joe 'The Appliance Guy" early in the morning and left a message. He returned our call within 15min of us leaving a voicemail and scheduled us in for noon (we were his 4th appointment that morning). He arrived on time, had the necessary replacement parts on hand and was finished with the repair in under 30mins. He was polite and professional - we HIGHLY recommend

If I could give 6 stars I gladly would. Joseph is a true Macgyver when it comes to repair. Both dishwasher and ice maker work like new. I also learned a thing or two about the appliances. Highly recommended!

I contacted The Appliance Guy to have a leaking water dispenser/ice maker repaired in our refrigerator. In the absence of Joe (who was away for a week), Ross contacted me promptly to discuss our problem and to set a time to examine our fridge and make the necessary repairs. In spite of a raging snowstorm, Ross travelled all the way from Woodbridge to our midtown Toronto condo. I would have gladly forgiven him if he had postponed but he insisted on keeping our appointment, out of consideration for my taking the half-day to be available. Ross quickly diagnosed the problem and in spite some tricky manoeuvring with the tubing running under the fridge, made the necessary repairs and took the time required to test the water flow to ensure that there was no leakage. Polite, considerate, experienced, competent...how many more words can I use to describe Ross and the service he provided? I would not hesitate to recommend The Appliance Guy to anyone who requires appliance repairs.

Joe returned my call promptly and scheduled a service call for the next business day. He showed up on time and diagnosed the problem right away. He had to order a replacement part from the supplier. However, Joe did not stop there; he called around and sourced the part from another supplier, picked it up and returned to complete the repair the same day. All of that at a very reasonable cost. Keep up the great work Joe!

The appliance guy was punctual, friendly and very efficient.Great company. He is good value for money. He will be the first to call if any other appliance needs servicing. Highly recommended.

Great service at a great price. Came the next day I called.
He knew exactly what was wrong from my description over the phone.
I'd recommend him to anyone with refrigerator problems.

I contacted The Appliance Guy after reading rave reviews about the company on the HomeStars website. I wasn't disappointed. I spoke with Joe on a Friday and he came out the following Wednesday. After hearing my problem with our Dynasty stove (which it seemed no one would touch) he was honest about his reservations about being able to fix it; however, he was willing to come out and give it a try. Joe called the morning he was scheduled to come out to ask if it was OK for him to do a service call before mine. He told me when he expected to arrive and he was right on time. I have to say, I was totally impressed with him. He was knowledgeable, methodical, personable and best of all, solved the problem! Although the stove will eventually need a new motor, Joe told me I didn't need to replace it now (a part which will need to be specially ordered from the States). He recommended I wait until the problem reoccurred rather than pay for the part, another service call and the labour. He spent an hour at my house and was diligent in his efforts to isolate the problem. I have dealt with a lot of service people over the years and I think Joe is exceptional. He got three calls while he was with me and told one of the callers he would be able to get to her home today. I would strongly recommend Joe to anyone who needs an appliance repaired. I told you I was going to write a review Joe, and I meant it. Thank you!

I contacted Joe via the telephone to review some concerns regarding why my washing machine was always giving me a fault signal and stopping mid cycle. Joe asked me for a couple of days to review the problem and recommended that I call him on Monday to schedule an appointment.

He was able to inspect the machine Monday afternoon, ran a preliminary test, had a new circuit board (though expensive) and installed it. Ran the diagnostic tests again and all seems to be in working order. Joe also gave me a packet of Affresh to help eliminate odours in the washing machine. Thanks Joe.