Adt Protectron - Out of Business

Had for 5 years . Finaly canceled and moveing on , camera always had problems , battery's a are low all the time terrAble customer service . Trouble comm 103 always pop up , wakeing up 5-10 a month with alway going off randomly .. Stressful not worth it

I have never dealt with such a terrible customer service! I definitely do not recommend ADT-Protectron to anyone.
I called to make an upgrade to my chalet's alarm system more than a month ago and since then had to call ADT-Protectron over 5 times and each time was on the line for over 40 minutes. They kept transferring me from one department to another. After over 5 weeks, I finally got an appointment and drove up to my chalet (1 hour away - took the day off work). The technician showed up but didn't have all the material!!! I was furious and when I called to file a complaint, I was once again transferred from one department to another. I spent an HOUR AND A HALF on the line and they ended up saying that they couldn't do anything about it!!! I will be cancelling my service with ADT-Protectron in the next month.

started as reliance protectron with reasonable service, company sold to ADT--the most unreliable company. Now there is issues with billing, technical support etc. Never recommend to anyone. This is just a wastage of money

I contacted ADT with a problem with my alarm system going off on its own. They agreed to send out a tech so fix the problem. when he arrived he could not pin point the problem, but recommended that we upgrade our system because it was old. I totally could understand. I phone the ADT toll free number and was quoted 473.91 install and a monthly charge with no contract because I was a loyal customer(15+ years) which i agreed to. When the installer came out he showed me the contracts(???) and it read installation cost 590.54 and $$$ with a 3 year contract. When i phoned in to see what was up. No one could find the original quote Blah blah and they could no tdo anything to help and the manager who could was away from her desk. Needless to say I am no longer an ADT customer. Can't trust there to word on a quote how can you trust them to look after your home.

I called ADT and one technician came who was friendly and work fast. My house is under big renovation when he came. I told him very clear it may take few month to get renovation done. I’d like to check the wiring and set up the alarm system. I will active it whenever the house ready. He said ADT would only charge around $100 installation fee and I can cancel it anytime if I don’t need that. He got me to sign a contract and told me that it is for installation. Everything sounded right and reasonable. I was busy with renovation on that day, didn’t read the paper clearly, just signed it. The nightmare stared since then. ADT sent me invoice of $628.37 right away, which is $150 installation fee plus 1st year charge of $450. I was shocked and told them I didn’t need the service yet and my house is still under renovation. However, they kept calling me, threatened to send my case to collection. The other shock news is they said I signed 3 years contract. If I stopped the service now, I have to pay the extra balance of $1,109.84! Please be very careful when you dealing with this company, otherwise you may lost a money in a second.

Worst service. I was with reliance protecrron for 4 and half years before it was bought out by ADT and never had issues and since it has been ADT I had to pay to move my services. Now, their panel is not working and it has been over a month they have not sent anyone to fix the panel. Also, my contract is us in few months so I spoke to someone to either end from now on since they can't send anyone to fix it or renew so I don't have to keep paying without any services. And, the manager I spoke has not put any notes in file and just right now on hold with them and they hang up on me.

Very disappointed with ADT!
Had our system disconnected during a major house renovation and with the consult of the ADT tech. Our electrician moved our wired system to a new location. The cost was over 800.00 for the job plus repainting etc. When I called to book the re-installation of our existing system, the booking department said they no longer support our 6 yr old system and we need the new wireless one! The sales person said it would cost over 473.00 to install and would cost another 10.00 more a month to monitor. He later calls back and said that he thought it was a new account so the so-called discounts don't apply for the new installation and it would cost a lot more!!!!! No explanation needed here.... total incompetence... I made 3 requests to speak to an area manager and no one has returned my calls. This is how a company treats a 20 year plus client. I am so happy my contract is expired.... Another company can install a much more complicated wireless system for 50.00 and charge the same monthly costs as ADT's wireless... hope you have better luck with ADT....
New renos with lots of unnecessary wires!!!!

I cant believe that we've been loyal customers since 2000 to such a crappy, substandard, greed driven company who treats their customers like garbage, have rude and verbally aggressive billing agents, provides ZERO customer service and cover for service reps pull who pull NO-SHOWS for installation jobs. They also charge exorbitant disconnection fees for substandard service and paltry equipment.

As a school installation, I find the alarm response to be terrible. I am advised of events 20 minutes after they occur.
Guard response is not conducted in a proper professional manner.
And customer service? Should I keep waiting on hold after 13 minutes?
But Sales picks up on first ring....so that shows their priorities.

The worst customer service ever. Worse than Sears, yet they are still in business. I have never worked so hard to pay somebody in my life. Josie who says she is the only person who speaks French just hung up on me coz I didn't want to pay my bill to another company. My bill states that I should pay online to ADT Canada Inc. She says that's true but that I should actually pay it to ADT Canada Services de sécurité. Ok, fine, so the bill is wrong, I answered. She kept saying the bill is correct but don't choose that option on line. These bizarre cat & mouse games have been going on for days. BTW, forget French service. In fact, you can barely get service in English. I don't know where their call center is, but whatever miserable place it is, India is paradise in comparison. Whoops, turns out they're in Canada, just like me. I'm starting to get a bad feeling about that place, wondering if it isn't just a little over-hyped.
I have spent so much time on hold that just the sound of the awful muzak makes me want to ditch them. Why don't I? Very simple, I just coughed up 500$ up front to be treated like dirt. Judging by the comments on this site, this has been going on for yrs, management is aware of the problem, but they just don't care.
Finally Irving, who is fluently bilingual, managed to give me the appropriate info. So, it turns out that while the bill says to pay to ADT Canada inc., you really need to pay to ADT Security Services. Also, my ref. no did not appear on my bill. He gave me a different no. with 12 figures & a dash. Once I removed the dash, the bank website accepted my info. & registered the new service to my file. It took him 2 minutes to do what others couldn't do in hrs. Moral of the story, run like hell if ADT offers you security services, but if the monster catches you like it did me, ask for Irving at the call centre. He's the only one who knows how to do his job. Thanks, Irving, now I can get on with my life knowing my alarm service is paid to a whack-job, dishonest corp. that just wants peoples money & has no plans to provide them wih decent service. But at least you did your job, which makes you truly remarkable in that place.