No proper monitoring, no customer service
Edmonton
As a school installation, I find the alarm response to be terrible. I am advised of events 20 minutes after they occur.
Guard response is not conducted in a proper professional manner.
And customer service? Should I keep waiting on hold after 13 minutes?
But Sales picks up on first ring....so that shows their priorities.
- Approximate cost of services:
- $240.00
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- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you