Adt Protectron - Out of Business

Formerly Protectron Security Services
Alarm Systems
Montréal QC H1P
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Adt Protectron - Out of Business
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34%

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Reviews for Adt Protectron - Out of Business

Average customer rating:
5.2 10 (406 reviews)

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Chakra in Toronto
Chakra in Toronto
1 review Toronto, ON
1/10

How can you trust security to thiefs

Terrible customer service - I think they have 1 person on call at any time - I spent over 3 hours on hold 3 times to cancel my service. God forbid you actually need them for an emergency! And they increase rates randomly - well, I guess they send some letters but no reason, rates just keep going up

There are many good Canadian cos, stay away from this lot.

Approximate cost of services:
$35.00
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Company Response

Hi Chakra, we are sorry to read about the experience you've had with our company. We would like to assist you with your inquiries. Can you please forward us the phone number associated with the security system and the best number to reach you to executive.escalations@adt.ca - subject HOMESTARS and we will contact you. Thank you!

Private User
Private User
Private User reviews Nanaimo, BC
0/10

Costumer service - after

I bought a house with an ADT system that was already disconnected...until we turn off the brakers. Now, the alarm is on non stop. We have to take the emergency battery off... but they installed the transformer in the soffet of my roof ...and they tell me that it is not their problem...

Unprofessionnal, lack of commun sense, administrative procedure that aren't oriented for the costumers...

We disconnect the speaker...

Approximate cost of services:
$10,000,000,000.00
1 of 1 people found this review helpful.
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Company Response

Hello, we are sorry to read about this unfortunate situation. Please let the Customer Relations team look into this further. Can you please forward us the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Joey in Maple Ridge
Joey in Maple Ridge
1 review Maple Ridge, BC
0/10

Screw over

We were in rental and had to leave after a year. We received a bill for $1000 to end contract. We were ADT for 15 years at different houses. ADT says this a new contrct and therefore the charge.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Dear Joey, we are sorry to read that our services have not met your expectations. Please let us look into this further. Can you send us an email to executive.escalations@adt.ca with the phone number associated with the security system and the best number to contact you? We will contact you shortly.

Ken Lau in Sherwood Park
Ken Lau in Sherwood Park
1 review Sherwood Park, AB
0/10

Shocking customer service experience... and not in a good way.

I have been with the same company for over 10 years and ADT-Protectron bought out the company I was with last year. I had no significant issues with them until today. A friend set off my alarm opening a front door when nobody was home. I was surprised that I didn't get a call on my cell phone. When I got home, there was a voicemail on my home phone 4.5 minutes after the alarm went off. I contacted the monitoring station to see why it took so long for them to call and why it didn't call anyread more

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Dear (insert name if given) valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

msslai in Montreal
msslai in Montreal
1 review Montreal, QC
0/10

Worst Company to Deal with EVER!!

In May 2015, I setup a new account with ADT Protectron for our new home, costing us $48/month. In September 2016, we sold our home and downgraded our services to $33/month. They gave us a few months free because they messed up our installation date causing us to waste a day.
January rolls around and we're being billed $48/month still. It's now April 2017, and we're still getting billed $48/month. I've called in January, February, March and now April. They keep promising to refund, and fix theread more

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

yosie7
yosie7
5 reviews Hamilton, ON
2/10

Alarm monitoring

Took this system in August 2016... alarm and camera monitoring... within a short period from purchase and install nothing but problems with cameras not working... they sent somebody again to fix it this week and today the whole alarm system does not work... they say battery low but there was no shortage and after they send me to check the system... they think it is a bigger problem, so service call again! leaving my house unmonitored while I pay for it is not an emergency as they can only sendread more

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Dear Yosie, we are sorry to read that our services have not met your expectations. Please let us look into this further. Can you send us an email to executive.escalations@adt.ca with the phone number associated with the security system and the best number to contact you? We will contact you shortly.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Stay away from ADT Canada

I have been their customer for a long time and never realized that I paid way over what the competitors are charging. I finally decided to change provider. When I called a few weeks ago to inquire about cancelling the service, their retention department said that my billing cycle ends at the end of the month and to just call back before the end of the month to cancel. So I called back before the end of the month and the rep says that there is a 30-day waiting period to cancel. Funny how theread more

Approximate cost of services:
$60.00
1 of 1 people found this review helpful.
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Company Response

Hello, we are sorry to read that our services have not met your expectations. Please let us look into this further. Can you send us an email to executive.escalations@adt.ca with the phone number associated with the security system and the best number to contact you? We will contact you shortly.

Aerwin in
Aerwin in
1 review , QC
0/10

Alarm Service

Customer service is DESPICABLE! No one can ever give a straight answer and no one gives the same answer! Dealing with supervisors are worse....arrogant arrogant arrogant!
Services at my previous address had no issues and since I have moved nothing but issues and cannot get straightened out!
Would not recommend this compamy to an enemy!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Dear Aerwin, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Jolanta in Woodbridge
Jolanta in Woodbridge
1 review Mississauga, ON
0/10

Home alarm !!!!!!

Never again, I was move from Alberta to Ontario. I like to cancel but they told me to pay almost $ 2000 for outstanding contract. Then I think to transfer. They transfer but add more years for me, poor equipment more less quality what I have in Alberta. They ch..........d. Now I contact with my lawyer because I don't sign new contract he tell me I have right to cancel all.

Approximate cost of services:
$57.00
2 of 2 people found this review helpful.
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Company Response

Dear Jolanta in Woodbridge, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

Mohammed Hannan from Edmonton
Mohammed Hannan from Edmonton
9 reviews Edmonton, AB
0/10

Worst alarm company

They were initially voxcom, then they became reliance protectron--then they were bought by ADT, which in itself had a bad reputation; so its useless to expect anything good out of this company. They keep on having on my monthly bills and promise on crediting me back; it never happens and I have been calling them 3 months in a row.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Dear Mohammed Hannan, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Adt Protectron - Out of Business

Headquartered in Montreal and Toronto, ADT is one of Canada’s largest monitoring and alarm system installation companies, with solutions including the full line of Protectron's products. With its network of qualified professionals specializing in the sale, installation, servicing and monitoring of electronic security systems, it serves more than 800, 000 ...
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