Adt Protectron - Out of Business

I regret every interaction I've had with the company. During the sales process, I was promised a discount by the salesperson, never received it. After installation, a sensor just fell off the wall. Was told by customer support and the tech that I would not be charged. Ended up being charged anyway. These are people who will tell you one thing to your face, turn around and then do the opposite.

Have been trying for a week to update my credit card info for the monthly billing. Can't do it online. Tried calling but the agent at the call centre said their systems are only available for this during Ontario business hours (when I can't call in). I asked if there are any other options and was told, sorry, no. Tried emailing "Executive Escalations" and after a week didn't hear anything. ADT-Protectron's services are SO catastrophically bad that they can't even figure out how their customers can pay them. Heaven forbid I actually need them to respond to an alarm.

I have explained my problem to more than 6 representative and they keep transferring my call to others. All I wanted is to activate my system and I had to wait for 14 days and it has not happened. Would never recommend it to anyone. They keep giving false promises and I don't think they understand what is customer service....

very Low quality and untrained customer service.

Likely the worst customer service that I have ever experienced. System has not worked for almost 2 years. When calling in, they suggest that I PAY for a home visit by a technician - and then - my monthly bill will likely increase after his visit. Incredible that the government has put so many controls on cell phone providers, but have allowed security companies to continue to gouge consumers without similar laws to the cell phone laws.

The alarm sound comes from the key pad so for those with a larger home or even a 2 story please be warned that hearing the alarm can be difficult. This is concerning as you need your alarm to ALARM you!! After our family realized tgat we couldnt hear the alarm from our bedrooms upstairs I started calling to get some assistance. So far I have contacted the company 5 times... I've sat on hold for up to 45 minutes 5 times... I've been told someone will get back to me 5 times.... yet all I have now is a key pad tgat tells the time. Poor poor customer service. Disappointed in follow up!!

I bought this security system for my house a year ago. Most of the time the doorbell camera doesn't respond and every time we need to reboot the system. It's not in use when you actually need it.I would never recommend anyone to buy this security system.

I had all of the problems listed here by others, random screw ups, firefighters came while I was on vacation because it said someone hit the fire alarm button ... terrible service ... not cancelling the service when I moved, etc. To top it all of I experienced sexism when it was installed (in hindsight, that should have been the red flag to stop things before they started).

When the installer was explaining how to use the system he said, Now pay close attention as you ladies have a hard time with this."

I reported him, but never heard back about it.

We ended up with ADT after they took over from our original company, and we had them for several years not actually needing the service, thank goodness. About a week after my husband passed away the alarm triggered in the middle of the night. Not knowing what was wrong I pushed the police panic button. It took 20 minutes before I ever got a call from the police and another 10 for them to arrive. Once the alarm was cancelled I assume by ADT I found a message from them on my answering machine to call if I had a concern. UH Ya I had a concern the alarm was screaming in the middle of the night, and I am alone!!! There were 2 areas that were triggered by the alarm, however there was no evidence of a breakin. I called ADT to arrange for someone to come out to see what had triggered the alarm. The repair man spent a great deal of time trying to find out the cause. It wasn't until he was closing up the alarm panel that he discovered broken wires. He said anything causing a vibration would have set the alarm off. If there had been someone in the house I would or could have been dead or seriously injured by the time I got a response from ADT. I am moving in a month so for sure will NOT be getting ADT again!!!!

Service call over a week ago since front door alarm had been going off for no reason for about 2 months. Fix- Need new battery. But- system too old so can't get battery. Every technician that has been to do work over the last 4 years or so looks at the panel and says "never seen one like this, it's pretty old". But they always did repair it and repairs covered by our plan. He says someone will call to discuss.
5 days later, no call yet so I call. Now the fun begins.
Billing dept transfers me to Installation Dept, oops- they actually transferred to Billing. Try Installation again. Nope, National Sales Dept. Nope, Loyalty.
Well, each person you talk to confirms your info. Imagine this- the 5th person I get transferred to, well along an hour now, doesn't accept my verbal password! The same password I've given to all the people I've been talking to all morning, none of whom could do anything yet.
so I ask for her supervisor- manager or loyalty. Leave a message. Full day passes, of course, nobody calls back, so call them again the next day and start all over.

So now half of our sensors are turned off, and of course they haven't suggested a fee reduction!
And we were supposed to have told them to upgrade the system when those technicians said "old system" all those times.

Huh?? Nice customer service.

We've been told they will go ve us a break on their $600 basic package, but they're increasing the monthly monitoring charge.
And, we need to,sign a 3 yr contract. Nope.

So,now I want to talk to a supervisor. Nope- of course unavailable. When ask to speak to that person's supervisor, told it's information that's unavailable-seriously?

So eventually leave message with supposed Manager of Loyalty. And the employee PROMISES he will tell her to call today.

Well, their workday finishes at 5 pm. Guess what- no call of course. And when I call the Manager of Loyalty- she has updated her voice mail--now gone on holidays!

If you can't service your equipment, why is that my problem? why didn't you suggest the upgrade?
Nothing indicated that just because the panel was old it still couldn't be maintained.

This company's left hand doesn't know what it's right hand is doing. They messed so much up that they gave me a 6 month credit, which they have now messed up and I haven't received despite a couple a months of phone calls, fails to follow up on calls back, and totally unhelpful people on the phone. Despite a great deal of patience, they have shown no interest in making things right or following through on what they say they will do. So many lost hours and frustrations.