Pella Window & Door Stores

Windows & Doors Installation & Service
Toronto ON M4G 4G7
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Reviews for Pella Window & Door Stores

Average customer rating:
5.3 10 (79 reviews)

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As a reminder, businesses cannot pay HomeStars to alter or remove any of their reviews. Each review that comes in goes under comprehensive review moderation to avoid fraudulent/fake reviews. Read more about HomeStars Review Guidelines

Rebuild Nightmare
Rebuild Nightmare
1 review Toronto, ON
3/10

They do not stand behind their product

Purchased all windows and doors from Pella for our home rebuild in early 2020. We discovered many problems with installation, missing hardware, broken mechanism. Material of frames are inferior quality, many are chipped. Upon calling Pella about what our warranty covers they would not speak to us since we went through a GC which we have since fired. Instead, they sent a rep to investigate and after weeks of follow up we get a quote for $2000 + labour to replace missing parts. (After spending $40read more

Approximate cost of services:
$40,000.00
4 of 4 people found this review helpful.
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donovan.rachael in Toronto
donovan.rachael in Toronto
1 review Erin, ON
0/10

Worst customer service

We have an entire house of Pella windows that was installed just over 20 years ago. We have a number of windows that need to be replaced and cannot reach this company no matter how hard we try. No one answers in Canada, service reps won’t call you back. I’ve spoken to their Chicago office and they promised to have someone call, it’s been over a month and nothing. You can’t beg them to take your money, it’s just crazy. Maybe they’ve shut down their Canadian distribution???

Approximate cost of services:
$100,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Petersburg, ON
1/10

replacement window

Installation of this one window was terrible as was the follow-up service. We have had Pella windows since we built our house 30yrs ago and love the windows but would never deal with the install team again. The workmanship was shoddy. The window had to be installed in a tight space, which we were promised was not an issue. Needless to say it was an issue that we were left to resolve.
Found overall experience a nightmare.

Approximate cost of services:
$2,700.00
2 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to share your experience. At Pella, we strive to delivery high quality products as well as installation and sincerely apologize for missing the mark. Based on your post, we do not have a way to identify you but would appreciate learning more, both to understand where the ball was dropped as well as to remedy any issues that remain outstanding. Feel free to reach out to our operations manager Cam Goede who can be reached at goedejc@pella.com

We appreciate your long term commitment to the Pella brand and would welcome the opportunity to re-earn your trust

Susan
Susan
3 reviews Toronto, ON
0/10

Replacement of 3 windows and entrance door

I booked the replacement of 3 windows and 1 entrance door last April and the installation was done August 29th.
There is a problem with every single one of the 4 items I purchased, I attached pictures of:
- the damaged screens of 2 windows that don’t even close properly at the top
- a scratch on the overpriced door look (clearly it’s not difficult to damaged it since it came already scratched)
I can’t attach pictures of the third window because it was the wrong size so they couldn’t evenread more

Approximate cost of services:
$8,500.00
2 of 2 people found this review helpful.
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Company Response

We are very concerned reading your review and would like to know more. Unfortunately, your message provides no detail as to how to contact you.
Please contact us so that we can understand your project and work to rectify any outstanding issues. Feel free to contact our operations manager Cam Goede at goedejc@pella.com
We look forward to speaking with you!

M Hepworth in Edmonton
M Hepworth in Edmonton
1 review Edmonton, AB
2/10

Pella windows definitely not worth the price premium.

We recently upgraded our windows. After much research, we decided to go with Pella, despite the fact that they were nearly double the cost of the cheapest quote. Almost all of the reviews were positive.
The sales process was fine but rather long but once we had signed the deal and paid our money the games began. We had a deadline to meet as we were having visitors from overseas and we didn’t want construction going on while our guests were with us.
Without going into a long winded summary ofread more

Approximate cost of services:
$20,000.00
0 of 1 people found this review helpful.
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Company Response

Please contact Glenn Anderson @ 403 816-5187 or e-mail me @ andersong@pella419.com I am the sales manager and we have no record of a contract with M. Hepworth in Edmonton.

Very pleased  in Whitby
Very pleased in Whitby
1 review Whitby, ON
10/10

7 Pella Windows

Sales rep John Alexander’s experience and expertise was top notch in guiding us through our purchase of Pella Windows. Installers under project manager Martin were also exceptional.
Product is excellent. The Pella doors and windows we now own are beautiful and high quality, enhancing value of our home. Noise reduction , beauty and curb appeal.

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave a review. We strive on a daily basis to deliver a top notch sales and installation experience and your comments regarding John and Martin are very much appreciated. As an industry leader we know that noise reduction, product quality and curb appeal are important to our customers and are thrilled that we hit the mark there too. Please enjoy your new Pella windows along with our thanks and appreciation.

Ashburn in Toronto
Ashburn in Toronto
2 reviews Toronto, ON
10/10

Windows

Pella has a good reputation and came recommended to us from a number of people - and everything was accurate - middle of the road pricing, not the most expensive and not the cheapest, but quality product and great customer service. Thank you for a job well done.

Approximate cost of services:
$15,500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your comments. It was nice to hear that you had received recommendations from other Pella customers and are thrilled that your experience also was a positive one. It is also great to hear that we met your expectations with both our customer service as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you for your business.

wp
wp
4 reviews Toronto, ON
10/10

Windows and Door

Needed to replace a door as well as basement windows. John Alexander was my rep and I appreciated his approach from the start. He was very patient, taking the time to answer all of my questions, and maintained a focus on making sure that I was comfortable throughout the decision making process.

The installation went very smoothly and the door and windows look and perform great. John has continued to demonstrate an interest in making sure that my experience was (and continues to be) a positiveread more

Approximate cost of services:
$8,500.00
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Company Response

Thank you for your comments. We are thrilled that your experience with our sales consultant was a positive one. It is also good to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.

Tom in Toronto
Tom in Toronto
2 reviews Toronto, ON
10/10

New and replacement windows

We were very impressed with our consultant, scheduler and installer.
Pella has excellent products and service and I have recommended them to both friends and family.

John was very responsive from the start and provided excellent advice.

Approximate cost of services:
$40,000.00
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Company Response

Thank you for taking the time to share your experience. Your comments regarding John, your sales consultant as well as the attention paid to you by our office and installer are appreciated. We do our best to deliver the Pella experience every day and are pleased that we met your expectations. Thank you for your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pella Window & Door Stores

WHY CHOSE PELA Solutions • Pela ofers a complete line of beautiful products to enhance your home and your life, including windows, patio dors, entry dors, storm dors and skylights. No mater your style or budget, Pela has the perfect window and dor solution for you. Quality • You can ...
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