We have an entire house of Pella windows that was installed just over 20 years ago. We have a number of windows that need to be replaced and cannot reach this company no matter how hard we try. No one answers in Canada, service reps won’t call you back. I’ve spoken to their Chicago office and they promised to have someone call, it’s been over a month and nothing. You can’t beg them to take your money, it’s just crazy. Maybe they’ve shut down their Canadian distribution???