Installation of this one window was terrible as was the follow-up service. We have had Pella windows since we built our house 30yrs ago and love the windows but would never deal with the install team again. The workmanship was shoddy. The window had to be installed in a tight space, which we were promised was not an issue. Needless to say it was an issue that we were left to resolve.
Found overall experience a nightmare.
- Company Response
Thank you for taking the time to share your experience. At Pella, we strive to delivery high quality products as well as installation and sincerely apologize for missing the mark. Based on your post, we do not have a way to identify you but would appreciate learning more, both to understand where the ball was dropped as well as to remedy any issues that remain outstanding. Feel free to reach out to our operations manager Cam Goede who can be reached at email@example.com
We appreciate your long term commitment to the Pella brand and would welcome the opportunity to re-earn your trust