Needed to replace a door as well as basement windows. John Alexander was my rep and I appreciated his approach from the start. He was very patient, taking the time to answer all of my questions, and maintained a focus on making sure that I was comfortable throughout the decision making process.
The installation went very smoothly and the door and windows look and perform great. John has continued to demonstrate an interest in making sure that my experience was (and continues to be) a positive one and, so, I would highly recommend working with him and the team at Pella.
- Company Response
Thank you for your comments. We are thrilled that your experience with our sales consultant was a positive one. It is also good to hear that we met your expectations with both the installation as well as your opinion of our products. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation.